Luca Rossi

Hi @Ajaz,

Please add this custom CSS:

.content-product .product-content-image {
    min-height: auto;
}

Hope it helps!

Hi @laboudoir,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hi @Ajaz,

Please setup the parallax options like this screenshot, it should work with any sizes of image.

https://prnt.sc/y6sTMyPUKY1S

Also, the parallax effect does not work on mobile, how can this be enabled?

The parallax scrolling effect is achieved by setting the background image position to “fixed” (background-attachment: fixed). At present, this effect is fully supported only by the Mozilla Firefox browser.

On touch devices using browsers other than Mozilla Firefox, the parallax effect is overridden to ensure compatibility. Consequently, users will observe a static image in place of the dynamic parallax effect.

The majority of mobile browsers do not support parallax scrolling due to issues related to responsiveness and performance concerns on mobile devices.

However, we have provided a workaround using custom CSS code. Please be aware that this custom CSS solution will not function on iOS devices. The following custom CSS has been added for your convenience under Page Settings > Advanced > Custom CSS:

@media only screen and (max-width: 768px) { 
    .elementor-widget-wrap.elementor-element-populated.lazyloaded {
        background-attachment: fixed !important;
    }
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Ajaz,

The opacity attribute is available from 0 to 1. You put 100 is not correct.

We’ve reverted the custom CSS code to this:

body .et_b_header-menu .nav-sublist-dropdown .item-link:hover {
    opacity: 1;
}

And here is how the sub-menu items look on our end:

https://prnt.sc/wuOZphFGS2Gx

Please clear the cache and check again.

Thanks!

Hi @sethr,

We’ve updated the custom code to this:

add_action('wp_footer', '__wp_footer');
function __wp_footer(){
    if(is_cart()){
    ?>
    <script>
        (function ( $ ) {
            'use strict';
			$(document).ready(function(){
				if( $(window).width() < 768 ){
					var current = $('input[type=radio]:checked', '.woocommerce-cart-form').val();
					$('td.product-price.mob-hide ul').remove();
					$(":radio[value=" + current + "]").prop("checked", true);
				}
			});
			$( document.body ).on( 'updated_cart_totals', function(){
				if( $(window).width() < 768 ){
					var current = $('input[type=radio]:checked', '.woocommerce-cart-form').val();
					$('td.product-price.mob-hide ul').remove();
					$(":radio[value=" + current + "]").prop("checked", true);
				}
			});
            $(document).on('change', '.subscription-option input[type=radio], .one-time-option input[type=radio]', function (){
                $('.quantity .quantity-wrapper input').trigger('change');
            });
        })( window.jQuery );
        
    </script>
    <?php
    }
}

Now it’s working on mobile also.

From now please be advised that any further customizations may require the attention of the plugin’s author, as the issue addressed was not related to our XStore theme. We appreciate your understanding in this matter.

Thank you for your continued collaboration.

Best regards,
The 8Theme Team

Dear Ajaz,

We are pleased to inform you that we have replicated the headers on your behalf. Consequently, we believe there is no longer a necessity for you to insert the spacer on each page.

Best regards,
The 8Theme Team

Hi @Ajaz,

Please provide us with the URL of page you’ve added the parallax effect.

Thank you!

Hi @Ajaz,

We kindly request that you add a new HTML element to your FAQs page by incorporating the following script:

<script>
jQuery(document).ready(function($) {
var delay = 100; setTimeout(function() {
$('.elementor-tab-title').removeClass('elementor-active');
 $('.elementor-tab-content').css('display', 'none'); }, delay);
});
</script>

Best regards,
The 8Theme Team

Dear @lew-shop,

We hope this message finds you well.

We wish to inform you that we identified an issue where a missing value in the slider spacing resulted in a malfunction. We have addressed this by applying the appropriate setting, which has successfully restored the slider’s functionality.

For your reference, here is a screenshot illustrating the corrected setting:
https://prnt.sc/cJyFrjws5uGt

We kindly request that you clear your caches at your earliest convenience to ensure the changes are reflected on your end. Please verify the slider’s operation following this action.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear Chiche Solene,

We kindly request that you attempt to utilize the following hook:

add_action( 'woocommerce_before_cart_table', 'required_min_cart_subtotal_amount', 99 );

Please inform us of the outcome at your earliest convenience.

Warm regards,

The 8Theme Team

Dear Lucas,

We hope this message finds you well.

We would be grateful if you could furnish us with the URL that includes the Product Categories Element. This will enable us to conduct a thorough examination of the feature in question.

Additionally, if your website is currently in a construction phase, we kindly request that you provide us with the administrative credentials, namely the username and password. This will allow us to access the backend of your site for a more comprehensive review.

Thank you for your attention to this request.

Warm regards,
The 8Theme Team

Hi @jo,

We hope this message finds you well.

We have recently observed that the “Remove Unused CSS” feature inadvertently eliminated the custom CSS codes specific to the mobile header. To address this issue, we have added the “.mobile-header-wrapper” CSS class to the whitelist, which has resolved the problem.

For your reference, here is a screenshot demonstrating the successful implementation of the changes: https://prnt.sc/71QMPAOU5yAe

We kindly request that you clear the cache on your end to ensure that these updates are fully applied and visible.

We appreciate your prompt attention to this matter and look forward to your confirmation that the changes have been successfully reflected on your side.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hi @Mr.Auxins,

We wish to inform you that the feature of connecting Instagram Business accounts is currently deprecated and will be discontinued in a forthcoming update. We kindly request you to input an access token as an alternative. For further guidance, please refer to our documentation.

Yes, that’s right. You have to use the API Token instead. For further guidance, please refer to our documentation :
https://www.8theme.com/documentation/docs/instagram-api-token/

For a more detailed visual guide, please refer to the image available at the following link:
https://imgur.com/a/7zQY86f

Yours Sincerely,
The 8Themes Team.

Dear @jhawker81,

We would like to inform you that the Multiple Single Product Builder Templates is an integrated feature of the XStore theme and the ET-Core Plugin.

Kind regards,
The 8Theme Team

Hi @mirko,

Your website is under construction mode so we couldn’t access it.

We tried to login via the provided admin account but it didn’t work. So we’re asking you to check.

We’re glad you’ve sorted it out.

Best regards,
The 8Theme Team