Forum Replies Created

Viewing 30 posts - 4,501 through 4,530 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 15, 2024 at 06:18

    Dear Ajaz,

    We hope this message finds you well.

    We have conducted a thorough review of your website and confirmed that the URL for the Shop page is consistently set to /shop/. Our assessment indicates that the links are functioning correctly at present.

    We kindly request that you perform an additional verification on your end to ensure everything is operating as expected.

    We appreciate your attention to this matter and look forward to your confirmation.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 15, 2024 at 05:22

    Hi @LVRB Love’s Rebel,

    Please try adding the following code under functions.php file locates in your child theme:

    
    /**
     * @snippet       Hide Weight, Dimensions @ WooCommerce Single Product
     * @compatible    WooCommerce 8
     */
     
    add_filter( 'wc_product_enable_dimensions_display', '__return_false' );
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 15, 2024 at 05:07

    Hi @Eragon,

    Please try adding the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 480px){
        .etheme-product-grid-image a {
            pointer-events: none;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 14, 2024 at 10:37

    Hi @Roobinda,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 14, 2024 at 05:58

    Hi @fyshlas,

    Did you mean these icons on the header?

    If yes, please try with this custom CSS instead:

    
    /* user icon */
    .navbar-right li.login-link.lastItem.firstItem a, .navbar-right li.my-account-link.firstItem a {
        background: url(https://spyrosnicolaides.com/nutcracker/wp-content/uploads/2024/04/user-solid.svg) no-repeat 12px center;
        background-size: 15px;
    }
    .navbar-right li.login-link.lastItem.firstItem a:before, .navbar-right li.my-account-link.firstItem a:before {
        opacity: 0;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 14, 2024 at 05:42

    Dear Omega Panama Team,

    We wish to inform you that we have deactivated the WP Fastest Cache plugin on our end, and as a result, the previously reported issue appears to have been resolved.

    Could we kindly ask you to verify the current status at your earliest convenience?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 14, 2024 at 04:53

    Hi @Ajaz,

    Please check this screenshot:

    https://prnt.sc/cNV3TyZjh3A5

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 17:31

    Hi @Ajaz,

    Someone switched the products to Elementor editor so the products displayed the content from the Elementor editor.

    We’ve switched back to the default WP editor and the products display fine now.

    Best Regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 17:27

    Hi @Aulakh, Sam,

    You can try with this plugin: https://wordpress.org/plugins/kaya-qr-code-generator/

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 17:13

    Dear @Aulakh, Sam

    We hope this message finds you well.

    Please keep us informed on your progress and do not hesitate to reach out if there is any further assistance we can provide.

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 17:06

    Hi @Aulakh, Sam,

    Unfortunately, you can’t use the old QR code anymore.

    Please create a new QR code image.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 12:02

    Dear Sam Aulakh,

    We hope this message finds you well.

    Could you please confirm if you are referring to Google Fonts? I would like to inform you that all XStore Icons fonts can be found within the XStore theme directory.

    For further assistance, could you kindly provide a more detailed explanation of your inquiry?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 11:35

    Hi @fyshlas,

    Sorry for the confusion!

    The Royal theme is using the FontAwesome icons, so you can look into this file: wp-content/themes/royal/css/font-awesome.min.css

    The custom CSS codes would be:

    
    i.fa.fa-map-marker {
        background: url(https://icons.veryicon.com/png/o/internet--web/prejudice/user-128.png) no-repeat center center;
        background-size: 100%;
    }
    i.fa.fa-map-marker::before {
        opacity: 0;
    }
    

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 10:39

    Hi @fyshlas,

    All the icon classes you can find in this file: /wp-content/themes/xstore/css/xstore-icons.css

    From the code you gave me it means that i will have to change all classes of the elements/icons i want to use. Is there another way? just to call the these svgs in the classes already presented in the theme?

    You don’t have to update all the icon classes, you just need to change the classes which you’re using on your website.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 10:35

    Hi @Aulakh, Sam,

    It seems this service of Google has been gone away. Please take a look at this article: https://groups.google.com/g/google-visualization-api/c/J-V7alUJVVc?pli=1

    Our development team is working on it.

    Stay tuned.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 08:59

    Hi @fyshlas,

    You can try with this custom CSS:

    
    i.et-icon.et-user-2 {
        background: url(https://icons.veryicon.com/png/o/internet--web/prejudice/user-128.png) no-repeat center center;
        background-size: 100%;
    }
    i.et-icon.et-user-2::before {
        opacity: 0;
    }
    

    Do the same as with the other icons.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 08:54

    Hi @Ajaz,

    Did you remember what you did for the products? We could see that they’re edited via Elementor for now:

    https://prnt.sc/cl2X9G94Uyjs

    Since the old Single Product Builder will be gone in the future, we suggest you to move to the new Single Product Builder of Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

    Best Regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 07:48

    Dear Ajaz,

    We are writing to inquire about the image that was supposed to be attached to our previous correspondence. It appears that the attachment may have been omitted. Could you please check and resend the image at your earliest convenience?

    Additionally, we would like to provide some guidance on adjusting the custom CSS for your project. Please find the current CSS code below:

    
    body:not(.elementor-editor-active) .elementor-menu-anchor:before {
         content: "";
         display: block;
         height: 77px; /* fixed header height */
         margin: -77px 0 0; /* negative fixed header height */
         visibility: hidden;
         pointer-events: none;
    }
    

    To better suit your needs, you may want to consider decreasing the value of 77px to the desired height. This adjustment should help achieve the intended visual effect on your website.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out.

    Thank you for your attention to these matters. We look forward to your prompt response.

    Warm regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 13, 2024 at 07:43

    Hi @Alex011,

    Please check the video before & after adding the custom CSS:

    https://www.awesomescreenshot.com/video/26686287?key=7d3ea525fbd0f5e1c2eddcc561833cd5

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 15:50

    Hi @Terpsauce,

    Before you’re creating a new topic, please fix the admin account issue.

    https://prnt.sc/c0NbxTU5Fe3u

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 15:50

    Hi @Terpsauce,

    Before you’re creating a new topic, please fix the admin account issue.

    https://prnt.sc/c0NbxTU5Fe3u

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 15:49

    Hi @Terpsauce,

    Before you’re creating a new topic, please fix the admin account issue.

    https://prnt.sc/c0NbxTU5Fe3u

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 13:40

    Hi @Roobinda,

    Please add the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer', 99);
    function n2t_wp_footer() {
    	if(is_singular('product')){
    	?>
    	<script>
    		!function($) {
    			"use strict";
    			$(document).ready(function(){
    				$(".et_b_header-logo > a").attr('href', 'https://yourcustomlink.com');
    			});
    		}(jQuery);
    	</script>
    	<?php
    	}
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 12:31

    Hi @Terpsauce,

    And what’s this now?

    https://prnt.sc/JbAPDVM9Zgp0

    Thanks!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 12:14

    Dear @maloneweb,

    Greetings!

    We have noticed that you are currently utilizing WooCommerce Blocks for modifying your cart page. At present, WooCommerce Block Elements do not offer an editing feature.

    As a solution, we would like to recommend that you transition to using the XStore Cart Page Builder, which provides enhanced flexibility and customization options for your needs.

    For detailed guidance on how to implement this, please refer to the following documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 11:49

    Hi @Terpsauce,

    WE’RE STILL UNABLE TO LOGIN AND WE REQUEST YOU NOT TO CHANGE THE PASSWORD OR THE STAGING LINK ANYMORE:

    https://prnt.sc/Die3qPGAKhfw

    It would make us very difficult to access your website since it’s under construction.

    Thank you so much!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 11:19

    Hi @Terpsauce,

    Could you please don’t change the password?

    https://prnt.sc/eXgXs-33K8jk

    It’s really hard for us to visit the website.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 10:31

    Hi @Mr.Auxins,

    Please try adding the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    @media only screen and (min-device-width: 481px) and (max-device-width: 1180px) and (orientation:landscape) {
        .header-bottom .header-main-menu.et_element-top-level .menu > li > a {
            padding-left: 15px;
            padding-right: 15px;
        }
    }
    

    https://prnt.sc/SV3_w00r6F-v

    https://prnt.sc/12bKACDsqB-1

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 10:21

    Hi @Mr.Auxins,

    1: does not display the image correctly. (its still a zoomed version of the original image)

    2: Looks messy, I dont want it to say (UK) United Kingdom, just the City , for example Edinburgh.

    3: Price ant button look awful.

    4: Background colour of the announcement needs changed.

    All of these changes would require the additional customization which is outside the scope of our basic support.

    Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 10:18

    Hi @gewoonbovenaan,

    We’ve added this missing CSS styles and now the images look good:

    https://prnt.sc/x1a-mZKW0aYf

    Can you please check again?

    Thank you!

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Viewing 30 posts - 4,501 through 4,530 (of 5,361 total)
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