Forum Replies Created

Viewing 30 posts - 4,141 through 4,170 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2024 at 03:46

    Dear @Houzmatic,

    Thank you for reaching out to us.

    Regarding your inquiry about the integration capabilities of our multivendor Dokan store, could you please clarify if you are looking to incorporate specific sections or display widgets from other websites into your store? It would be helpful if you could provide further details or visual examples, such as screenshots or videos, to better understand your requirements.

    Additionally, you inquired about the customization of the Dokan store using Elementor. Yes, the Dokan store is fully editable with Elementor. For more detailed guidance on how to utilize Elementor with Dokan, please refer to our documentation at: [Elementor and Dokan Integration Guide](https://dokan.co/docs/wordpress/modules/elementor-dokan/).

    We look forward to assisting you further and ensuring your setup meets your business needs.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2024 at 11:24

    Hi @Nio,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 480px){
        .single-product ul.st-swatch-preview-single-product[data-attribute="pa_menge"] {
            width: 100%;
        }
        .single-product ul.st-swatch-preview-single-product[data-attribute="pa_menge"] li.type-label {
            width: 100%;
        }
    }
    

    Hope it helps!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2024 at 05:15

    Hi @Houzmatic,

    Currently, it’s NOT possible.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your understanding. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 20, 2024 at 05:08

    Dear @Nio,

    We are pleased to inform you that we have successfully addressed the error you reported. The correction has been implemented as follows:

    
    p.total.shipping-costs-cart-info.wc-gzd-total-mini-cart a {
        color: #fff;
    }
    

    Could you please take a moment to review the changes at your earliest convenience? Your feedback is highly valuable to us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2024 at 16:55

    Hi @Martin,

    Glad you’ve sorted it out and thanks for sharing the codes.

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 19, 2024 at 16:52

    Hi @Nio,

    We’ve fixed this issue by adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .header-wrapper .et_b_header-cart.et-off-canvas .cart_list.product_list_widget li:hover, 
    body .header-wrapper .et_b_header-cart.et-off-canvas .cart_list.product_list_widget .quantity-wrapper, 
    body .header-wrapper .et-off-canvas.et-off-canvas .cart_list.product_list_widget .quantity-wrapper span, 
    body .header-wrapper .et-off-canvas.et-off-canvas .cart_list.product_list_widget .quantity-wrapper input {
        background-color: inherit !important;
    }
    

    Could you please double check?

    under VAT ….
    die ” zzgl. versandkosten” is missing.. because wrong color..

    We couldn’t see this text anymore, did you remove it already?

    https://prnt.sc/0UCboB58t72U

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 18, 2024 at 17:27

    Dear Houzmatic,

    We hope this message finds you well. We wish to inform you that the video previously available at https://streamable.com/9kt99w has been deleted.

    Could you kindly recreate the video at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 18, 2024 at 17:25

    Dear @Nio,

    We hope this message finds you well.

    We are reaching out to share a screenshot of how the off canvas cart appears on our end:

    https://prnt.sc/mZ6kj30ZgIpx

    Could you kindly inform us which web browser you are currently using? Additionally, if you are utilizing any cache plugins, we request that you temporarily disable them and verify the display once more.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 18, 2024 at 10:40

    Hi @patrickjanko,

    That’s the footer of your website, you can easily edit it via Elementor. We’ve included the link in the Private Content area.

    If you would like to add the style & subscription form like MailChimp(or others newsletter service), please contact our develeopment team via this email: 8theme.dev@gmail.com.

    Best Regars,
    The 8Theme Team.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 17, 2024 at 14:11

    Dear Jordan,

    We are reaching out to request your assistance in drafting some texts for testing purposes. Could you please help us by writing these texts and advising on their appropriate placement?

    Thank you in advance for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 17, 2024 at 09:53

    Dear Houzmatic,

    We hope this message finds you well. We would like to recommend that you consider exploring the following third-party plugin:

    [Fancy Product Designer](https://fancyproductdesigner.com/shop/)

    Please be advised that any support issues concerning this plugin should be addressed directly to the plugin’s author, as they fall outside the scope of our standard support services.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 17, 2024 at 08:58

    Dear Jordan,

    We hope this message finds you well. Could you please specify which texts are currently experiencing issues?

    We would like to address these concerns by editing the texts accordingly. We have successfully made edits in one category, which appears to be functioning correctly, as shown here: https://prnt.sc/zVpw5e-lUAg0.

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 17, 2024 at 05:16

    Hi @amamatdi,

    We couldn’t see the progress bar under mini cart anymore.

    Did you already hide it?

    https://prnt.sc/D3w-aDHyFR6H

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 17, 2024 at 04:33

    Hi @buf,

    Is it possible to upload a different image in a different size for the mobile version?

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your understanding. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 10:51

    Hi @buf,

    Unfortunately, it’s NOT possible right now.

    But you can use these tool to optimize your images:

    https://wordpress.org/plugins/wp-smushit/
    https://wordpress.org/plugins/imagify/

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 09:34

    Hi @Alex011,

    Our dev team will apply the HOTFIX to your staging site.

    Could you please resend us with your WP-Admin & FTP accounts?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 09:30

    Glad we’re able to help you!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 07:18

    Hi @Murad,

    We’ve updated the link of images.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 05:50

    Hi @Muhammad Abid,

    Do you mean the CPU Usage?

    The bandwidth is related to the number of visitors visit to your website:

    Bandwidth in hosting is the amount of data that your website can transmit to the visitors or users in each period of time. Bandwidth is calculated and sold by gigabytes, but a few hosting companies offer unmetered or unlimited bandwidth.

    https://www.bigrock.in/blog/products/hosting/what-is-bandwidth-in-hosting-and-how-can-you-calculate-your-hosting-bandwidth-needs#:~:text=Bandwidth%20in%20hosting%20is%20the,offer%20unmetered%20or%20unlimited%20bandwidth.

    To reduce the CPU Usage of your hosting, pleaase follow these articles:

    1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 05:41

    Hi @Murad,

    Since we’re using the custom breadcrumb element, so the spacing will not look 100% same as the default heading.

    Please edit your About Us page and change the following size of these element:

    – Spacer above the breadcrumb: https://prnt.sc/5xTUvXg7qW3a
    – The width of container: https://prnt.sc/mFwPDu2JgT4d (please note that change it will make the breadcrumb not align with the content below)

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 04:55

    Dear @Taron Sargsyan,

    Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 04:52

    Hi @Murad,

    Please check again:

    https://prnt.sc/qCvK3ag5wP21
    https://prnt.sc/VqOG7ZzEujxY

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 04:43

    Hi @Jet,

    Please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_widget_product_categories_cache', '__return_false');
    

    Best Regards,
    8Theme’s Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    May 16, 2024 at 04:34

    Hi @e.uluturk,

    Our dev team is not planning to update the post category archive pages yet.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your understanding. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:43

    Hey @Corrado Zanetti,

    We don’t have the exact time yet but it should be fixed in upcoming updates.

    Stay tuned.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:42

    Glad we’re able to help you!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:38

    Hi @Taron Sargsyan,

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:36

    Hi @Murad,

    We’ve updated the spacing. Please check again.

    FYI: When you ask someone to do something, please use a kind word.

    Thank you!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:25

    Hi @Roobinda,

    Please use this code instead, we’ve updated the codes to make it work for all pages:

    
    add_action('wp_footer', 'n2t_wp_footer', 99);
    function n2t_wp_footer() {
    	?>
    	<script>
    		!function($) {
    			"use strict";
    			$(document).ready(function(){
    				$(".et_b_header-logo > a").attr('href', 'https://yourcustomlink.com');
    			});
    		}(jQuery);
    	</script>
    	<?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2024 at 16:16

    Dear Love’s Rebel,

    We are pleased to inform you that we have successfully resolved both issues you reported. At your earliest convenience, could you please verify the corrections?

    Additionally, we kindly remind you to exclude comma characters from the links to ensure they function properly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 4,141 through 4,170 (of 5,361 total)
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