Register user is not working, it redirects to the website

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Luca Rossi

  • Avatar: Houzmatic
    Houzmatic
    Participant
    May 16, 2024 at 11:22

    When I try to register, I enter the email id and then clicked on register button. It redirects to the website, and then when I click on account button it shows that I still haven’t logged in.
    I’m attaching the video of this issue as well.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 16, 2024 at 14:11

    Hello, @Houzmatic,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    The problem was identified as a cache issue on your website. To address this, we have disabled the static block cache and removed the query string option under XStore > Theme Options > Speed Optimization. This action has cleared the cache of your website.

    We kindly request that you clear your browser’s cache and temporarily disable the CDN on your site. Afterwards, please check the functionality in a new browser session.

    We hope this resolves the matter to your satisfaction. Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are committed to providing you with the support you need.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Houzmatic
    Houzmatic
    Participant
    May 18, 2024 at 11:01

    I tried running the website in incognito mode, I also deleted the caches. but still the issue persists. Please help.

    Avatar: Justin
    Luca Rossi
    Support staff
    May 18, 2024 at 17:27

    Dear Houzmatic,

    We hope this message finds you well. We wish to inform you that the video previously available at https://streamable.com/9kt99w has been deleted.

    Could you kindly recreate the video at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

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