Hi @OnlyCBD,

The optimization speed of website is out of scope our support standard.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hi @Ajaz,

Please take a look at the documents of plugin: https://help.codesnippets.pro/en/.

Best Regards,
The 8Theme Team

Hi @Recep,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hi @OnlyCBD,

We have conducted a thorough analysis of your website’s loading speed using prominent testing tools such as GTmetrix (https://gtmetrix.com/) and Google PageSpeed Insights (https://pagespeed.web.dev/). Based on our findings, we are pleased to provide you with tailored recommendations that aim to enhance your website’s loading time and overall user experience.

1. **Reduce The Images on Your Homepage**: Please try to optimize all the your images using Imagify(https://wordpress.org/plugins/imagify/) or Smush it(https://wordpress.org/plugins/wp-smushit/) plugin.

2. **Reduction of Initial Server Response Time**: One of the GTmetrix test results highlighted the need to reduce the initial server response time. Further details on addressing this issue can be found here: https://gtmetrix.com/reduce-initial-server-response-time.html.

3. **Disabling Unused JavaScript**: If there are outdated plugins on your website that you no longer use, consider disabling the JavaScript script that loads on all pages to enhance performance. More information is available at: https://prnt.sc/jf1jbYzVaSPB.

4. **Optimization of Font Awesome Icons**: If Font Awesome icons are not utilized in your menus, you may disable the option to enqueue this library: https://prnt.sc/e48NCm3CPeCi. Should these icons be used in Elementor widgets, Elementor will automatically manage the loading of the necessary library.

5. **Activation of XStore Ajaxify Option**: We recommend activating the XStore Ajaxify option for Elementor widgets located outside the initial viewport seen by visitors upon accessing your site. You can read more about this feature here: https://www.8theme.com/topic/speed-performance-is-low-how-can-speed-up-the-site-template/#post-384938.

6. **Code Implementation for Testing**: Further enhancements can be explored by implementing the code described in the following discussion: https://www.8theme.com/topic/367470-ticket-wishlist-pagespeed-back-up/#post-367575.

7. **WP Rocket Plugin Settings**: For optimal configuration of the WP Rocket plugin, please refer to the settings outlined here: https://www.8theme.com/topic/speed-is-too-slow-can-you-check-why-as-i-tried/#post-386858.

We trust that these recommendations will significantly improve the speed and functionality of your website. Should you require any further assistance or clarification, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Abhimanyu,

You can try with this custom CSS:

.wc-pao-addon-container.wc-pao-addon.wc-pao-addon-2041-12.wc-pao-addon-id-1717390210 {
    padding-left: 100px;
    background: url(https://m.media-amazon.com/images/I/61A1D2R56UL.jpg) no-repeat left center;
    background-size: contain;
}

https://prnt.sc/zoiUwQqz8xda

Don’t forget to replace the image URL with yours.

Should you need any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hi @Houzmatic,

Currently, there is no such option, unfortunately.

We encourage you to submit your request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Dear Abhimanyu,

We hope this message finds you well. We have noted your concerns regarding the third-party plugin. Please be advised that issues related to third-party plugins fall outside the scope of our standard support services and should be addressed directly with the plugin’s author.

Alternately, you can also try with this plugin: https://woocommerce.com/products/product-add-ons/.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Alpha111,

Sale Label Adjustment: Currently, the sale label displays the percentage discount. I would like this to be changed to show the amount saved instead.

Please add the following code under functions.php file locates in your child theme:

function etheme_sale_label_percentage_text( $product_object, $sale_text, $is_single_product = false ) {
	$element_options = array();
	if ( ! $product_object->is_on_sale() ) {
		return $sale_text;
	}
	$element_options['sale_label_text'] = $sale_text;
	$sale_variables = $is_single_product || etheme_get_option( 'sale_percentage_variable', 0 );
	$product_type = $product_object->get_type();
	if ( $product_type == 'variable' ) {
//			$element_options['sale_label_text'] = $sale_text;
		if ( $sale_variables ) {
			$element_options['variation_sale_prices'] = array();
			foreach ( $product_object->get_available_variations() as $key ) {
				if ( $key['display_regular_price'] == $key['display_price'] ) {
					continue;
				}
				$element_options['variation_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
			}
			if ( count($element_options['variation_sale_prices']) )
				$element_options['sale_label_text'] = sprintf( esc_html__( 'Up to %s', 'xstore' ), max( $element_options['variation_sale_prices'] ) . '%' );
//				    $element_options['sale_label_text'] = esc_html__( 'Up to', 'xstore' ) . ' ' . max( $element_options['variation_sale_prices'] ) . '%';
		}
	} elseif ( $product_type == 'grouped' ) {
		if ( $sale_variables ) {
			$element_options['grouped_sale_prices'] = array();
			foreach ( $product_object->get_children() as $key ) {
				$_product = wc_get_product( $key );
				if ( $_product->get_type() == 'variable' && $_product->is_on_sale() ) {
					foreach ( $_product->get_available_variations() as $key ) {
						if ( $key['display_regular_price'] == $key['display_price'] ) {
							continue;
						}
						$element_options['grouped_sale_prices'][] = (float) round( ( ( $key['display_regular_price'] - $key['display_price'] ) / $key['display_regular_price'] ) * 100 );
					}
				} else {
					if ( $_product->is_on_sale() ) {
						$regular_price = (float) $_product->get_regular_price();
						$sale_price    = (float) $_product->get_sale_price();
						if ( $regular_price == $sale_price ) {
							continue;
						}
						$element_options['grouped_sale_prices'][] = (float) round( ( ( $regular_price - $sale_price ) / $regular_price ) * 100 );
					}
				}
			}
//				$element_options['sale_label_text'] = esc_html__( 'Up to', 'xstore' ) . ' ' . max( $element_options['grouped_sale_prices'] ) . '%';
			$element_options['sale_label_text'] = sprintf( esc_html__( 'Up to %s', 'xstore' ), max( $element_options['grouped_sale_prices'] ) . '%' );
		}
//			else {
//				$element_options['sale_label_text'] = $sale_text;
//			}
	} else {
		if ( apply_filters( 'etheme_sale_label_percentage', etheme_get_option( 'sale_percentage', 0 ) ) ){
			if ( $product_type == 'bundle') {
				$element_options['regular_price']   = (float) $product_object->min_raw_regular_price;
				$element_options['sale_price']   = (float) $product_object->min_raw_price;
			}
			else {
				$element_options['regular_price'] = (float) $product_object->get_regular_price();
				$element_options['sale_price']    = (float) $product_object->get_sale_price();
			}
			if ( $element_options['regular_price'] && $element_options['sale_price'] ) {
				$element_options['sale_label_text'] = sprintf( str_replace('{sales_text}', $element_options['sale_label_text'], __( '- %s', 'xstore' )),round( ( $element_options['regular_price'] - $element_options['sale_price'] ) ) . get_woocommerce_currency_symbol());
			}
		}
	}

	if ( class_exists( 'WAD_Discount' ) ) {
		$all_discounts = wad_get_active_discounts( true );
		$product_id    = $product_object->get_id();
		if ( in_array( $product_type, array( 'variation', 'variable' ) ) ) {
			$product_id = $product_object->get_available_variations();
		}
		foreach ( $all_discounts as $discount_type => $discounts ) {
			foreach ( $discounts as $discount_id ) {
				$discount_obj = new WAD_Discount( $discount_id );
				if ( $discount_obj->is_applicable( $product_id ) ) {
					$settings                           = $discount_obj->settings;
//						$element_options['sale_label_text'] = $sale_text . ' ' . $settings['percentage-or-fixed-amount'] . '%';
					$element_options['sale_label_text'] = sprintf( esc_html__( 'Sale %s', 'xstore' ),$settings['percentage-or-fixed-amount'] . '%' );
				}
			}
		}
	}

	return $element_options['sale_label_text'];
}

Label Display Format: I have attached a screenshot showing the desired layout for the labels. I would like the labels to be displayed exactly as shown in the screenshot.

We’re still not clear on this point. Could you please explain more?

Product Brand Label: Additionally, if possible, I would like to add a label that displays the product brand on each product listing.

Please enable these settings of Brands under XStore > Theme Options > WooCommerce(Shop) > Shope Elements.

https://prnt.sc/mZrEWkIeZhnm

Hope it helps!

Dear @Alpha111,

We are pleased to hear that the issue has been resolved successfully.

Best regards,
The 8Theme Team

Hi @Alpha111,

If you want to add a new tab on single product page globally. Please take a look at this article: https://www.businessbloomer.com/woocommerce-add-tab-single-product-page/.

Please note that our item support does not cover services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Should you require a tailored solution, our team of high-level developers is ready to assist you. For a precise estimate and to discuss further customization, we kindly ask you to submit a customization services request. You can do so by visiting our customization panel here: [8Theme’s Customization Services] https://www.8theme.com/account/#etheme_customization_panel.

We look forward to assisting you.

Best Regards,
8Theme’s Team

Dear Alzain,

We hope this message finds you well.

We would like to inform you that we have identified a potential conflict involving Pro Elements, WooCommerce, and the Arabic language configuration on your site. Although we were unable to replicate the issue on our end, we have implemented a hotfix in the functions.php file located in your child theme to resolve the matter.

Could you please verify the functionality on your end and confirm whether the issue has been successfully resolved?

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Dear @goong,

We hope this message finds you well. We would like to inform you that after switching to the default theme for 2024 at our local sites, the issue you reported persists. Consequently, we can confirm that this issue is associated with the Contact Form 7 plugin and Google reCaptcha v3.

Given the circumstances, we recommend reaching out directly to the plugin’s author for further assistance, as issues related to third-party plugins fall outside the scope of our standard support services.

Thank you for your understanding.

Best Regards,
The 8Theme Team

Dear @Javito,

We hope this message finds you well. We have noticed an issue where the header is overlapping the Revolution Slider, as illustrated in the attached screenshot. Unfortunately, adjusting the z-index will not resolve this issue, as altering the z-index of the slider would cause it to overlap the header instead.

To rectify this, we kindly request that you reduce the height of your header, including the top and bottom padding. This adjustment should resolve the overlap problem effectively.

Please refer to the screenshot for a visual representation of the issue: [https://prnt.sc/fo9X7xQJI6NL](https://prnt.sc/fo9X7xQJI6NL)

We hope this solution is helpful. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Houzmatic,

We would like to inform you that you can utilize the built-in import function available in the WooCommerce plugin to facilitate your needs. However, we are uncertain about its compatibility with your custom fields. For your reference, please review the documentation provided by WooCommerce at the following link: [WooCommerce Product CSV Importer and Exporter](https://woocommerce.com/document/product-csv-importer-exporter/).

Alternatively, we recommend considering the WP All Import Pro plugin, which is robust and well-suited for handling complex import tasks. You can find more information about this plugin here: [WP All Import Pro for WooCommerce](https://www.wpallimport.com/woocommerce-product-import/).

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear Phil_ACB_Ltd,

We hope this message finds you well. We have identified a potential issue involving a conflict with your cache plugin. Could you kindly assist us by completely disabling all cache plugins to facilitate further troubleshooting?

Thank you for your cooperation.

Best Regards,
8Theme’s Team