Luca Rossi

Dear Nedim Zidane,

We hope this message finds you well. We wish to inform you that we are still able to access your website through the following link: https://prnt.sc/ziURgPVkUQME.

Could you kindly reach out to your hosting provider to investigate this matter further?

Thank you for your attention to this issue.

Best regards,
8Theme’s Team

Glad to hear everything is working fine now.

Best Regards,
The 8Theme Team

Dear Satheesh,

We hope this message finds you well.

We have identified a concern regarding the default value of the Carousel. To address this, we have adjusted the number of products displayed for each device, and the functionality appears to be restored successfully.

For your reference, please view the current settings here: [https://prnt.sc/uXS75rJZhpgA](https://prnt.sc/uXS75rJZhpgA)

Could you kindly clear your cache and verify if the issue persists on your end?

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hi @YT,

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi @Ankit Khandelwal,

Could you please check again? We’ve updated the custom CSS a little bit:

https://prnt.sc/1mUivwcv5qrB

Thank you!

Hi @Graziano,

Please also take a look at this file: /wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-list.php on the line 3184

return new \WP_Query( apply_filters( 'woocommerce_products_widget_query_args', $query_args ) );

So you have to hook to this filter also, the full code maybe like this:

add_filter('woocommerce_get_catalog_ordering_args', 'woocommerce_catalog_orderby');
add_filter('woocommerce_products_widget_query_args', 'woocommerce_catalog_orderby');
function woocommerce_catalog_orderby( $args ) {
        $args['order']    = 'ASC'; 
        $args['meta_key'] = 'data_corso'; // ACF
        $args['orderby']  = 'meta_value';

    return $args;
}

Please note that the customization codes are out of scope our support standard. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.

Best Regards,
The 8Theme Team

Hi @Alpha111,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

nav.woocommerce-breadcrumb {
    display: flex !important;
    align-items: center;
}
nav.woocommerce-breadcrumb .delimeter {
    margin: 8px 5px 5px;
}
nav.woocommerce-breadcrumb span.title{
    max-width: 450px;
    overflow: hidden;
    white-space: nowrap;
    text-overflow: ellipsis;
}

https://prnt.sc/k1KJfNGb6zPs

Hope it helps 🙂

Best Regards,
8Theme’s Team

Hi @LVRB Love’s Rebel,

Because the product details on the right hand side is sticky so the height of section which contains product gallery and product details is not updating when we open the tabs.

This custom CSS codes will show the hidden part of sticky content, please add it under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .sticky-block.pos-fixed {
    background-color: #fff;
    z-index: 9999;
}

To achieve exactly the same as the link you sent require a lot of customization codes and outside the scope of our support standard.

Thanks for understanding!

Best regards,
The 8Theme Team

Hi @Ankit Khandelwal,

This is how the header looks like on mobile:

https://prnt.sc/Vzlull1PoUSo

Could you please check again?

Thank you!

Dear Patrick,

We hope this message finds you well. We would like to kindly inform you that any issues related to third-party plugins should be directed to the respective plugin authors. These matters fall outside the scope of support provided by our team.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear Ankit Khandelwal,

We hope this message finds you well. We are writing to inform you that we have updated points #1, #2, and #4 as per your request. Could you please review these changes at your earliest convenience?

Regarding point #3, we noticed that the header does not overlap the slider on your homepage. This issue arises because the video ratio is set to 16:9, which results in the video being cropped at the top and bottom when using a full-width slider. You can view the current display here: [https://prnt.sc/6dg3GpKvb-Of](https://prnt.sc/6dg3GpKvb-Of).

To resolve this, if you switch the setting to ‘Auto’, the video should display correctly.

Thank you for your attention to these matters. We look forward to your feedback.

Best Regards,
The 8Theme Team

Dear Abhimanyu,

We hope this message finds you well. We would like to kindly inform you that any issues or requests related to third-party plugins should be directed to the respective plugin’s author.

For your convenience, please use the following links:
– For support inquiries: [https://woocommerce.com/my-account/contact-support/?select=product-add-ons](https://woocommerce.com/my-account/contact-support/?select=product-add-ons)
– To submit feature requests: [https://woocommerce.com/feature-requests/product-add-ons](https://woocommerce.com/feature-requests/product-add-ons)

We appreciate your understanding and cooperation.

Best regards,
The 8Theme Team

You’re most welcome.

Dear Allen,

We hope this message finds you well.

Regarding your recent inquiry about the placement of additional elements on your website, I would like to inform you that it is not feasible to add content directly above the “Add to Cart” button. However, you can successfully place content above the “Add to Cart” form. For your reference, please view the layout here: https://prnt.sc/yhxfuEZ0IMyr

As per your requirements, the button on the left should function as a size guide, and the button on the right should be configured to trigger a popup via Elementor. For detailed guidance on setting up the onclick popup button in WordPress using Elementor, you may visit: https://elementor.com/academy/create-a-button-to-trigger-an-onclick-popup-in-wordpress/

Should you need further assistance or have any more queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear @giakhiemtoys,

We hope this message finds you well. We are writing to inform you that following the recent update, we noticed an issue with the theme on your website. We have taken the initiative to upload the correct files to resolve this matter, and we are pleased to report that everything is now functioning properly.

Could you please take a moment to review the changes at your earliest convenience and confirm that everything meets your satisfaction?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team