Hi @Rien,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear @Alpha111,

We suspect that the issue may be related to cache problems.

Could you kindly assist us by clearing or purging all cache systems on your website? After doing so, please recheck the functionality across different browsers and devices.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hi @Rien,

That’s the ajaxify feature of XStore theme, to lazy loading all the widgets/elements to reduce the loading time of your website.

If you would like to disable this feature, try adding the following code under functions.php file locates in your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
add_filter('et_ajax_widgets', '__return_false');

After that, add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1;
    visibility: visible;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none;
}

Hope it helps!

Dear @Alpha111,

We hope this message finds you well. We are writing to seek further clarification on your recent inquiry as we wish to provide the most accurate assistance possible. Could you please provide us with more details?

Additionally, we would like to inform you that the images on our platform are designed to load lazily, which means they may take some time to appear on your screen.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hi @Ankit Khandelwal,

We’ve updated per your screenshots:

https://prnt.sc/S9eHAKsK9Svz

Please check again.

Thank you!

Dear Elvis,

We hope this message finds you well. We have identified a concern regarding the srcset functionality within your cache system.

Please be informed that we have implemented a hotfix to address this issue, and we anticipate that all functionalities are now performing optimally.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @LVRB Love’s Rebel,

Please make sure the ‘arial black’ font is loading correctly. How did you import this font?

To fix the menu position on mobile, please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et-mobile-panel .et-content_toggle .et-content .menu-main-container {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%,-50%);
}

Hope it helps!

Hi @Alpha111,

We’ve commented out this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS and the carousel is working fine again:

.etheme-product-grid-content {
     flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column; 
}

Could you please check?

Thank you!

Dear @Alpha111,

To better understand the issue you are experiencing, we kindly request that you provide us with a video recording that demonstrates the problem. This will enable us to offer more precise assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hi @Ankit Khandelwal,

We’ve changed the offset of first section to 80, now it looks good:

– https://prnt.sc/v65MpjE_cXE4
– https://prnt.sc/5JWanYKRfm4m

Best Regards,
The 8Theme Team.

Hi @Alpha111,

The Apple website is using the SVG Icon, so you can’t reproduce exactly the same.

Please add the following CSS code to make the arrow bold:

.hover-effect-slider .sm-arrow:before, .swiper-custom-left:before, .swiper-custom-right:before {
font-weight: bold;
}

Hope it helps!

Dear @Alpha111,

We hope this message finds you well. We suspect that the loading issue you are experiencing may be due to the custom CSS codes implemented for the mobile version of your site. We kindly suggest removing these custom CSS codes temporarily to see if this resolves the issue.

Please let us know if the problem persists after making this adjustment.

Best Regards,
The 8Theme Team

Hi @Fabricehty,

We’ve checked your website and could see that the search is working fine on both mobile & desktop:

– Mobile: https://prnt.sc/r3CsQ8QTJeKT
– Desktop: https://prnt.sc/ZudnkcZ2ASjQ

Could you please double check again?

Why it take a lot of resources ?
Physical Memory Usage

We suggest you to take a look at this article: https://developer.wordpress.org/advanced-administration/performance/optimization/

Hope it helps!

Hi @Ankit Khandelwal,

Do you mean to remove the spacing between breadcrumb and product header?

https://prnt.sc/TPehyeeqOTun

Thank you!

Hi @Falcon CK,

It seems that tab was deleted or something else.

We’ve added a new custom tab for you named as Shipping Info, right now you can edit this tab:

https://prnt.sc/Bx8CnmpOfq2t

Best regards,
8Theme’s Team