When i just open the website the carousel doesn’t appear right

This topic has 20 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: Alpha111
    Alpha111
    Participant
    June 11, 2024 at 02:16

    When i just open the website the carousel doesn’t as intended check image (mobile) it takes like a moment to get fixed or it doesnt at all

    Please, contact administrator
    for this information.
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    support staff only.
    19 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2024 at 10:10

    Dear @Alpha111,

    We hope this message finds you well. We suspect that the loading issue you are experiencing may be due to the custom CSS codes implemented for the mobile version of your site. We kindly suggest removing these custom CSS codes temporarily to see if this resolves the issue.

    Please let us know if the problem persists after making this adjustment.

    Best Regards,
    The 8Theme Team

    Avatar: Alpha111
    Alpha111
    Participant
    June 11, 2024 at 14:24

    i dont have css for mobile

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2024 at 15:45

    Hi @Alpha111,

    This custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS has been removed already:

    
        .etheme-product-grid-item .etheme-product-grid-categories {
            min-height: 68px;
        }
    

    https://prnt.sc/11dZAuLGCwg2

    Could you pleas check again?

    Thank you!

    Avatar: Alpha111
    Alpha111
    Participant
    June 11, 2024 at 15:47

    no i am still facing the issue

    Avatar: Justin
    Luca Rossi
    Support staff
    June 11, 2024 at 16:16

    Dear @Alpha111,

    To better understand the issue you are experiencing, we kindly request that you provide us with a video recording that demonstrates the problem. This will enable us to offer more precise assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alpha111
    Alpha111
    Participant
    June 11, 2024 at 16:26

    Sure check the file

    Please contact administrator
    for this information.
    Avatar: Alpha111
    Alpha111
    Participant
    June 12, 2024 at 00:02

    i am still facing the issue this time on desktop too it only get fixed when the slider auto moves

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2024 at 05:26

    Hi @Alpha111,

    We’ve commented out this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS and the carousel is working fine again:

    
    .etheme-product-grid-content {
         flex: 1;
        width: 100%;
        display: flex;
        flex-direction: column; 
    }
    

    Could you please check?

    Thank you!

    Avatar: Alpha111
    Alpha111
    Participant
    June 12, 2024 at 12:17

    i am still facing the issue on mobile

    Avatar: Alpha111
    Alpha111
    Participant
    June 12, 2024 at 12:19

    in fact its still on desktop too

    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2024 at 14:53

    Hi @Alpha111,

    Please clear the cache and double check again.

    We couldn’t reproduce this issue on our end:

    – Mobile: https://www.awesomescreenshot.com/video/28573497?key=670fb9492fac38c6c9f1e2ba928cfda6
    – Desktop: https://www.awesomescreenshot.com/video/28573525?key=6188d8a1da7313abbb141dc10ffa4b83

    Thank you!

    Avatar: Alpha111
    Alpha111
    Participant
    June 12, 2024 at 21:24

    It doesnt work when i am logged out from admin

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 05:09

    Dear @Alpha111,

    We suspect that the issue may be related to cache problems.

    Could you kindly assist us by clearing or purging all cache systems on your website? After doing so, please recheck the functionality across different browsers and devices.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alpha111
    Alpha111
    Participant
    June 13, 2024 at 05:11

    Yes i already cleared cache i even tried it with different laptop on a different wifi but still and it only happens before the carousel autoplays

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 11:02

    Hi @Alpha111,

    This custom CSS code is causing the issue:

    
    .etheme-product-grid-item {
        display: flex;
        flex-wrap: wrap;
        flex-direction: column;
        align-items: flex-start;
        align-content: flex-start;
    }
    
    .etheme-product-grid-content {
         flex: 1;
        width: 100%;
        display: flex;
        flex-direction: column; 
    }
    

    We’ve already commented out this. Please check again.

    Thank you!

    Avatar: Alpha111
    Alpha111
    Participant
    June 13, 2024 at 13:37

    i dont need it ?

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 14:30

    Hi @Alpha111,

    We’re not sure this custom CSS code were added by our staff or not.

    Can you please double check your previous issues?

    Thank you!

    Avatar: Alpha111
    Alpha111
    Participant
    June 13, 2024 at 14:31

    yeah the issue is fixed

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 14:45

    Glad to hear everything is working fine now!

    If you need anything else, please let us know.

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The issue related to '‘When i just open the website the carousel doesn’t appear right’' has been successfully resolved, and the topic is now closed for further responses

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