Luca Rossi

Dear @Javito,

Greetings!

We are delighted to have been able to assist you. Should you require any further support or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Goostaf,

Unfortunately, it’s not possible right now.

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hi @Rhett,

General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points for mobile performance for 99% of websites built with WordPress.

We don’t have a deal with the personal site optimization, unfortunately – https://themeforest.net/page/item_support_policy

You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Dear Mr. Baldaia,

We hope this message finds you well. We have observed a significant increase in traffic to your website on August 6, 2024, as indicated in the screenshot provided: https://prnt.sc/oGd6efdYGrOt.

Given the nature of this traffic surge, there is a possibility that your site may have been subjected to a DDoS attack. We noticed that you have activated the CloudFlare firewall in response. Could you please confirm if the CPU usage on your server has stabilized following this action?

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
[Luca Rossi]
8Theme’s Team.

Dear Ilyas,

We hope this message finds you well. We have recently reviewed your website and noticed that the content has not yet been updated to include posts in multiple languages. Currently, the posts are only displayed in French.

For instance, the English language content is missing, as illustrated in the screenshot provided here: [https://prnt.sc/uuw9N8uMuLuO](https://prnt.sc/uuw9N8uMuLuO).

We kindly request that you add the posts in the other languages to enhance the accessibility and reach of your website. Please review and update the content accordingly.

Thank you for your attention to this matter. Should you require any assistance or further clarification, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Dear Adeeb Ahmed,

We hope this message finds you well. We would like to guide you through the process of editing your homepage using Elementor.

Please begin by accessing your homepage in the Elementor editor. Once there, kindly replace the first section with the XStore Slider element. You can refer to the following screenshot for guidance: https://prnt.sc/2r18KFmRR9Un

For detailed information on utilizing the XStore Slider with the Elementor plugin, please visit our documentation at: https://www.8theme.com/documentation/documentation/slider-set-up/xstore-slider-with-elementor-plugin/

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Alpha111,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-product-grid-item .price ins {
    display: block;
}

Hope it helps!

Hi @Alpha111,

The add-to-cart buttons will show when you hover on the product item because you select the style of button is :

https://prnt.sc/QXmDWh77GRkf

To make the add-to-cart buttons always show, please select another style of button:

https://prnt.sc/xremIuy8xjCg

To limit the product title 2 lines, please add the following CSS codes:

.et-tabs-content h2.product-title a {
    overflow: hidden;
   display: -webkit-box;
   -webkit-line-clamp: 2; /* number of lines to show */
           line-clamp: 2; 
   -webkit-box-orient: vertical;
}

Hope it helps!

Hi @WEBEXAG,

Please check our XStore system requirements:

If your server reaches our requirements but it still doesn’t work, please add the following code under functions.php file locates in your child theme, then activate your theme again:

function increase_http_request_timeout( $r, $url ) {
	$r['timeout'] = 500; // Increase timeout to 500 seconds
	return $r;
}
add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

Hi @Fareed Fares,

If you using the Elementer Header Builder, please disable the Customizer Header Builder:

https://prnt.sc/PtKAsDDVUBWq

After that go to Elementer Header Builder, then edit the Shopping Cart, under the Style tab you can control the styles of Off Canvas:

https://prnt.sc/lJyVXuSGfDCT

Hope it helps!

Hi @Alzain,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (min-width: 980px){
    .woocommerce-cart header#header .mobile-header-wrapper,
    .woocommerce-checkout header#header .mobile-header-wrapper{
        display: none;
    }
}
@media (max-width: 979px){
    .woocommerce-cart header#header .header-wrapper,
    .woocommerce-checkout header#header .header-wrapper{
        display: none;
    }
}

Hope it helps!

Dear @duokong,

We hope this message finds you well. To effectively achieve the desired layout, we recommend utilizing two separate sections within Elementor, each configured with responsive settings tailored for desktop and mobile versions respectively.

For your reference, please see the following screenshot which illustrates this setup: https://prnt.sc/Csbcp8FG2eKK

We trust this will assist you in your endeavors. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear Shelly Systems,

We hope this message finds you well. In response to your inquiry, we recommend the following plugins that may meet your needs:

– For a paid option, you can consider: [Product Specification Table for WooCommerce](https://woocommerce.com/products/product-specification-table-for-woocommerce/)
– For a free option, please explore: [Woo Product Tables](https://wordpress.org/plugins/woo-product-tables/)

Please be advised that any issues encountered with third-party plugins should be addressed directly with the plugin’s author, as they are beyond the scope of our standard support services.

Best regards,
The 8Theme Team

Hi @Ankit Khandelwal,

The Arizona font is not available in XStore theme by default. You have to manually add it via custom CSS codes.

Please add the following CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

@import url('https://fonts.googleapis.com/css2?family=Arizonia&display=swap');

After that go to edit your text/menu elements, add this custom CSS under Custom CSS section:

selector {
    font-family: "Arizonia", cursive;
}

https://prnt.sc/RL1ocmozO8pX

For more information about the Arizona Google font, please take a look at this: https://fonts.google.com/share?selection.family=Arizonia.

Best Regards,
8Theme’s Team

Hi @Arnan,

You can break out the product description into 2 columns by adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product div#tab-description {
    column-count: 2;
}

https://prnt.sc/DTuPtH8bL7SC

Hope it helps!