Website speed runs slow page loading takes long time

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: a11
    a11
    Participant
    June 11, 2024 at 16:05

    Hello, i have purchased your theme xstore. It is good and all. But it runs very slow. I have optimized picutres, remove anything unnecessary, etc. But still loading time is too much.

    Can you help me improve speed? I have read the documentation and done everything but the theme still runs slow.

    Pagespeed insights shows solid score but realistically site is slow when opening new pages etc.

    Also some containers are not shown on mobile – not set to hide on mobile

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    June 12, 2024 at 06:22

    Dear @a11,

    We hope this message finds you well. We understand that you may be experiencing slower loading times during your initial visit to our pages. This typically occurs because the pages have not yet been cached, which can result in longer than expected loading times.

    Please be assured that once the pages have been cached, subsequent visits will load much faster. For your reference, we have prepared a video that explains how caching works and how it enhances the loading speed. You can view the video here:

    [https://www.awesomescreenshot.com/video/28555906?key=23654631c3b6de60b30ff641c26d2443](https://www.awesomescreenshot.com/video/28555906?key=23654631c3b6de60b30ff641c26d2443)

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: a11
    a11
    Participant
    June 12, 2024 at 12:57

    I think it is cached but still runs slow and takes time to open new page.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 13, 2024 at 05:22

    Dear @a11,

    We hope this message finds you well. We would like to inform you that website optimization falls outside the scope of our standard support services.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

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