Forum Replies Created

Viewing 30 posts - 3,061 through 3,090 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    August 31, 2024 at 08:12

    Hi @Anas,

    Please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout tr.woocommerce-shipping-totals.shipping {
        display: flex;
        width: 100%;
        flex-wrap: wrap;
    }
    .woocommerce-checkout tr.woocommerce-shipping-totals.shipping td {
        padding: 0;
    }
    .woocommerce-checkout ul#shipping_method > li {
        flex-wrap: wrap;
        justify-content: start !important;
        width: 100%;
        border: 1px solid #f0f0f0;
        margin-bottom: 15px;
        padding: 10px;
        border-radius: 8px;
    }
    .woocommerce-checkout ul#shipping_method li label {
        margin-bottom: 0;
    }
    .woocommerce-checkout ul#shipping_method li div.el-alert {
        flex-basis: 100%;
        width: 100%;
    }
    .woocommerce-checkout ul#shipping_method li div.el-alert li {
        display: inline-block;
        text-align: left;
    }
    
    .woocommerce-checkout ul.el-alert-body > ul {
        padding-left: 0;
        width: 100%;
    }
    

    https://prnt.sc/EX2Fp5Xz0ELX

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 10:36

    Hi @ryanasm81,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .product-type-variable .price::before {
        content: 'From: ';
        color: #000 !important;
    }
    .product-type-variable .price {
        color: #fff !important;
    }
    .product-type-variable .price .amount {
        color: #000;
    }
    .product-type-variable .price .amount:nth-child(2){
        display: none;
    }
    

    https://prnt.sc/6Gsc6zP7MnHk

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 09:38

    Hi @mnpiracha,

    In this case, you can try with this custom CSS code instead:

    
    .woocommerce-checkout .blockUI.blockOverlay {
        background: url(https://www.svgrepo.com/show/530597/hat.svg) no-repeat center center !important;
        width: 100%;
        height: 100%;
        background-color: rgba(0, 0 ,0, 0.2) !important;
        position: absolute;
        background-size: 200px auto !important;
    }
    
    .woocommerce-checkout .blockUI.blockOverlay::before {
        display: none;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 07:46

    Hi @Razi,

    Based on the code your share, you can try with this edited code:

    
    add_filter('woo_feed_custom_fields', 'add_variation_image_gallery_to_feed', 10, 3);
    function add_variation_image_gallery_to_feed($fields, $product, $variation) {
    	if ( $product->is_type( 'variation' ) ) {
    		$has_variation_gallery_images = (bool) get_post_meta( $product->get_id(), 'et_variation_gallery_images', true );
    		if ( $has_variation_gallery_images ) {
    			$gallery_images = (array) get_post_meta( $product->get_id(), 'et_variation_gallery_images', true );
    			$fields['variation_image_gallery'] = $gallery_images;
    		}
    	}
    	return $fields;
    }
    

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 07:40

    Hi @NJS Teknologi,

    Please try with this link: https://www.awesomescreenshot.com/video/30931903?key=bb617c7783f03423484191adc484fb8d.

    why when we back to revision file always need long time and it look like not successful because when we click to the date that we want there is no sign check mark on the right side of the date of the revision, and the website content changed but not represent the right content on that date..

    Can you please provide a video for this issue? We couldn’t reproduce this issue on our end.

    For the issue in your screenshot, could you please double check there are any plugins under wp-content/mu-plugins/?

    There is a Must-Use plugin in your wp-content/mu-plugins/ directory – and it’s likely the only .php file in the directory. You could rename it to end with .php.disabled, or create wp-content/mu-plugins/disabled/ and move the file there, or just delete the file.

    If it still doesn’t help, please contact to your hosting provider about this issue. Maybe they disable the automatic updates by default.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 06:43

    Dear @Intermarket Guest Amenities,

    We hope this message finds you well. I am writing to provide some clarification regarding the display settings on your shop page.

    1. When you select “Show categories” under the Product Catalog settings, only the parent categories will be displayed by default on the shop page.

    2. To display all products, the Product Archive element may not suffice as it shows products based on the current query of the shop page. Instead, I recommend using the Product Element. Please adjust the product limit setting to -1 to display all products. You can find detailed instructions here: https://prnt.sc/Vn9bXsbk81zG.

    We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 04:35

    Hi @mnpiracha,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout .blockUI.blockOverlay::before {
        width: 60px;
        height: 60px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 30, 2024 at 04:21

    Dear Laurent,

    We hope this message finds you well. We would like to inform you that if you decide to transition to the Elementor builder, the current designs configured with WPBakery Builder will not be displayed on the single product pages.

    Please be assured that you have the option to revert to WPBakery Builder at any time should you need to do so.

    We strongly recommend backing up your entire website before making the switch to ensure that no data is lost during the transition.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 10:50

    Hi @Mankanwar,

    Yes, I tried to fix it by giving the right column CSS max-height: 299px, but it looks different on your screen because it is a larger screen. Is there a way for me to define this maximum height that can adapt to all screen sizes?

    The best way is set the max-height for the right column then add a scrollbar also:

    https://prnt.sc/-GYgYiQbH1PF

    
        max-height: 622px;
        overflow-y: scroll;
    

    Also, please let me know how I can add a table like feature, as shown in the screenshot.

    This plugin can help to achieve that: https://wordpress.org/plugins/tablepress/

    One more thing, I am using the sticky feature to keep product name and short description visible at all times, but if you scroll down on the page and click on the Header’s hamburger menu, the sticky section is above the hamburger menu, which should not be the case. How can I fix this? Screenshots attached. Hope the issue is clear.

    Please set the z-index of that sticky section to 1: https://prnt.sc/_KaNjnzTOFW5

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 10:35

    Hi @TirlaP,

    Currently, there is no settings to disable the checkout page because our XStore theme is using the default checkout page of WooCommerce plugin.

    In this case, we suggest you to contact the author of CartFlows plugin. Maybe they will have a custom code to force the checkout page is always using the template from CartFlows.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 10:33

    Dear @Sabbir Ahmad,

    We hope this message finds you well. We would like to bring to your attention some recommended settings for the WP-Rocket plugin that you may find beneficial:

    – [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
    – [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

    Additionally, we suggest installing an image optimization plugin such as Smush or Imagify to further enhance your website’s performance.

    Please note that website speed optimization falls outside the scope of our standard support services. Should you require further customization beyond the available standard options, we invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This will allow you to connect directly with our technical team.

    Be advised that customization services are subject to additional charges. The exact cost will be determined following a detailed assessment of your request.

    Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 09:50

    Hi @Razi,

    Please note the issues are related to the 3rd party plugins must be directed to the plugin’s author, they are out of scope our support standard services.

    Should you require further customization beyond the standard options available, we kindly invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This will enable you to connect directly with our technical team.

    Please be aware that customization services incur additional charges. The exact cost will be determined after a detailed assessment of your request.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 09:36

    Dear @cmotal,

    Thank you so much for sharing the codes.

    We will forward to our development team also.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 09:34

    Hi @Laurent,

    It seems the Woo Country Restrictions plugin is not compatible with the Single Product Builder with Customizer. Could you please try switching to Single Product Builder with Elementor instead: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/?

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates. Alternatively, if you require additional customization, please submit your request via our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 07:46

    Dear @TirlaP,

    We hope this message finds you well. We have identified a conflict between the CartFlows plugin and the XStore theme, as evidenced by the following screenshot: [https://prnt.sc/6ECCa8PvQHrN](https://prnt.sc/6ECCa8PvQHrN). To resolve the issue, we have temporarily disabled the “Enable The Store Checkout” feature, which has restored functionality to the checkout page.

    Additionally, we have encountered an issue with the NETOPIA Payments method; it appears that the public and private keys may be missing. Could you please verify this? For your reference, here is a screenshot detailing the current settings: [https://prnt.sc/bCp8DaRBmnMO](https://prnt.sc/bCp8DaRBmnMO).

    We would greatly appreciate your assistance in resolving these issues at your earliest convenience.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 29, 2024 at 05:18

    Dear @cmotal,

    Here are the available hooks you should add the custom codes to:

    
    woocommerce_order_item_name
    woocommerce_cart_item_name
    

    https://woocommerce.github.io/code-reference/files/woocommerce-templates-cart-cart.html#source-view.51
    https://woocommerce.github.io/code-reference/files/woocommerce-templates-checkout-form-pay.html#source-view.43

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 18:16

    Hi @Bagwani,

    We’ve checked your webiste and couldn’t see the DISABLE_WP_CRON WordPress Constants:

    https://prnt.sc/KQrIsVrhoyA7

    Since the WP_CRON is related to the server side, please contact to your hosting provider to check the Cron-job is not disabled.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 18:12

    Hi @cmotal,

    It’s not available in our XStore theme for now. You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    The variation is still displaying under product title on cart & checkout pages:

    https://prnt.sc/jdTe4WyKlCdb
    https://prnt.sc/cYzxBkZngpnq

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 17:45

    Dear David,

    We hope this message finds you well.

    We have noticed an issue with the functionality on the second page of your product category pages on your website. The specific URL that seems to be affected is:
    https://viensetvois.fr/categorie-produit/editionsvv/page/2/

    To address this, could you kindly assist us with the following tasks?

    1. Revert the product category slug to its original setting: “product-category”.
    2. Temporarily disable all third-party plugins to rule out any conflicts with the WooCommerce plugin.

    We appreciate your prompt attention to these matters. Thank you very much for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 10:31

    Dear Vera,

    We have attempted to disable the “Point Relais (3 jours ouvrés)” shipping method for testing. However, we noticed an issue where the “Livrer à domicile (2 jours ouvrés)” shipping method is not appearing on the checkout page. We recommend reviewing the settings for the “Livrer à domicile (2 jours ouvrés)” shipping method to ensure it is configured correctly. Alternatively, you may consider selecting another shipping method from the following list: [https://prnt.sc/wZquLQami_Jy](https://prnt.sc/wZquLQami_Jy).

    For detailed guidance, please refer to the documentation for the WcMultiShipping plugin available at: [https://www.wcmultishipping.com/docs/](https://www.wcmultishipping.com/docs/).

    Please be aware that issues related to third-party plugins fall outside the scope of our standard support services and should be addressed directly with the plugin’s author.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 10:09

    Dear @Safe Desires,

    We are pleased to inform you that the syntax error in your custom CSS has been resolved. We kindly ask you to review the changes at your earliest convenience to ensure everything is functioning as expected.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 09:48

    Dear @Bagwani,

    We trust this message finds you in good health and spirits. We have been informed that you are encountering difficulties with third-party plugins. We kindly suggest that you contact the plugin’s author directly for more specialized support, as these matters are beyond the purview of our standard support services.

    Additionally, please note that we have not conducted compatibility tests with certain plugins, such as the Abandoned Cart plugin. We recommend that you perform these tests independently.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 09:45

    Dear @NJS Teknologi,

    We are pleased to inform you that we have successfully updated the z-index of the containers, as detailed in the following screenshot: [https://prnt.sc/cQe9iE1NgdUc](https://prnt.sc/cQe9iE1NgdUc). Following this adjustment, all functionalities appear to be performing optimally.

    For your reference, here is a video demonstrating the current performance: [https://www.awesomescreenshot.com/video/30931903](https://www.awesomescreenshot.com/video/30931903).

    Thank you for your attention. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 08:50

    Dear David,

    We hope this message finds you well. We encountered a 404 error upon navigating to the second page of our website. Here is a screenshot for your reference: https://prnt.sc/cqQp9wRe-PJR.

    Could you kindly assist us by disabling all third-party security and firewall plugins, and then rechecking the page?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 08:34

    Dear Marko Domic,

    We hope this message finds you well. We would like to inform you that we have observed the JavaScript error on your website as well. In response, we have implemented a hotfix to address the issue.

    We suggest monitoring the contact page to determine if the error reoccurs. Please do not hesitate to reach out should you have any further concerns or require additional assistance.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 28, 2024 at 04:24

    Hi @Bas Kling,

    The links we’ve added in private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 27, 2024 at 15:42

    Hi @Mankanwar,

    This is how it looks on our end: https://prnt.sc/m4p4ceoMMFyo

    Did you sort it out?

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 27, 2024 at 05:26

    Dear @Bas Kling,

    We are pleased to inform you that we have successfully implemented the custom JavaScript in your theme’s file. You can review the script at this file: voyeurx-custom.js

    Here is the script that has been added:

    
    setTimeout(function(){
        var hash = window.location.hash,
            elements = $(hash);
        if (elements.length > 0 && elements.hasClass('et-tab-nav')) {
            elements.click();
        }    
    }, 1000);
    

    We have confirmed that the script is functioning as intended. Could you please clear your browser cache and verify the changes on your end?

    Should you require further customization beyond the standard options available, we kindly invite you to submit a request through our customization panel at [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable you to connect directly with our technical team.

    Please be aware that customization services incur additional charges. The exact cost will be determined after a detailed assessment of your request.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 27, 2024 at 04:51

    Hi @Bagwani,

    The custom CSS codes were put under XStore > Theme Options > Theme Custom CSS > Global CSS.

    https://prnt.sc/lZcRVxsD2PG-

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 27, 2024 at 04:49

    Dear @filiphdan,

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

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    Viewing 3,090 results - 3,061 through 3,090 (of 5,361 total)
Viewing 30 posts - 3,061 through 3,090 (of 5,361 total)
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