Forum Replies Created

Viewing 30 posts - 3,031 through 3,060 (of 5,356 total)
1 2 3 … 101 102 103 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alzain,

    The issue has been resolved.

    Could you please check again?

    Thank you!

    #413464 Copied In reply to: Part of the header menu covering the pop-up pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nicolo,

    We hope this message finds you well. We kindly request that you review the URL stated when you clicked on each category image, as there appears to be an issue where all categories are combined when filtering the products. This functionality should mirror the product filter found on the left sidebar.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #413461 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Aure,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
@media (max-width: 600px){
    tr.woocommerce-shipping-totals.shipping {
        display: flex;
        flex-wrap: wrap;
    }
    
    .payment_box.payment_method_paysera,
    .woocommerce-privacy-policy-text p,
    .woocommerce-terms-and-conditions-wrapper .form-row label{
        padding-left: 0;
        text-align: center;
    }
    
    .order-review {
        padding: 15px 5px;
    }
}

    Hope it helps!

    #413460 Copied In reply to: after adding shipping methods, the cart border in mobile menu floats to the right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Chris0483,

    Change the position of Rating summary to Above comments:

    https://prnt.sc/nSjsQeH36Be6

    Then it looks same as our demo now.

    Can you please check?

    Thanks.

    #413283 Copied In reply to: Customer reviews are not displayed in the product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nicolo,

    We hope this message finds you well.

    We would like to inform you that the Ajax filter is currently operational exclusively on the category images, as shown here: https://prnt.sc/le1DoBifvVRn.

    To further enhance this feature, we kindly suggest that you consider submitting additional feature requests at the following link: https://8theme.upvoty.com/b/xstore/make-category-spotlight-ajaxrefresh-on-shop-page/.

    Thank you for your attention to this matter. We look forward to your valuable feedback.

    Best Regards,
    The 8Theme Team

    #413274 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alzain,

    We hope this message finds you well.

    We are pleased to inform you that the necessary updates have been completed successfully. You can review the changes at the following link: [https://www.awesomescreenshot.com/video/31250783?key=4f53da2bdc8ec6c96afa622cef0d6644](https://www.awesomescreenshot.com/video/31250783?key=4f53da2bdc8ec6c96afa622cef0d6644).

    Could you kindly verify the modifications at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #413262 Copied In reply to: Part of the header menu covering the pop-up pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Chris0483,

    We hope this message finds you well. We would like to inform you that in order to proceed, you will need to add the Single Product Tabs element. You can find more details at the following link: https://prnt.sc/PklgBcm_iMsF

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #413251 Copied In reply to: Customer reviews are not displayed in the product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @NJS Teknologi,

    We hope this message finds you well.

    We would like to inform you that the mobile menu element has been specifically designed for mobile device screen sizes. To enhance user experience and interface functionality, we have implemented adjustments by concealing this feature on desktop versions and enabling it exclusively on mobile devices. Additionally, we have modified the z-index value to optimize performance.

    We kindly request that you review the recent modifications at your earliest convenience. For your reference, please find below the links to the screenshots illustrating the current setup:

    – [Screenshot 1](https://prnt.sc/8NReNkNMi9vg)
    – [Screenshot 2](https://prnt.sc/LuIpXR8dP4qE)

    We appreciate your attention to this matter and look forward to your feedback.

    Best Regards,
    The 8Theme Team

    #413248 Copied In reply to: Mobile menu blank after editing the label with elementor
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Chris,

    We are pleased to inform you that the review functionality has been restored on the following pages:

    1. [Vin de Bandol Rosé 2023 AOP Cuvée Grande Tradition](https://www.cadierenne.com/testdev/product/vin-de-bandol-rose-2023-aop-cuvee-grande-tradition/)
    2. [Côtes de Provence Rosé AOP Millésime 2023](https://www.cadierenne.com/testdev/product/cotes-de-provence-rose-aop-millesime-2023/)

    Could you kindly verify that everything is functioning as expected on your end?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    #413235 Copied In reply to: Customer reviews are not displayed in the product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Raghoo,

    We are pleased to inform you that we have successfully applied the hotfix to the functions.php file located in your child theme.

    As a result, the AJAX add-to-cart functionality is now operating correctly. Could you please verify this at your earliest convenience?

    Best Regards,
    The 8Theme Team

    #413231 Copied In reply to: While clicking on Add to cart button its showing the loader and its not adding to cart
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alzain,

    It seems the SSL issue now: https://prnt.sc/afUUoPRnAXbD

    Could you please double check?

    Thank you!

    #413221 Copied In reply to: Part of the header menu covering the pop-up pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Alzain,

    We hope this message finds you well.

    We have updated the z-index of the specified container to 1, and preliminary checks indicate that the functionality has been restored successfully. You can view the changes here: https://prnt.sc/RidZVtUrrAPZ

    Could you kindly verify the adjustments at your earliest convenience?

    Best regards,
    The 8Theme Team

    #413108 Copied In reply to: Part of the header menu covering the pop-up pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Nicolo,

    Can you please check again on the category images?

    It might be the cache issue.

    Best regards,
    The 8Theme Team

    #413055 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nicolo,

    We hope this message finds you well. I am writing to inform you that the AJAX feature is currently operational exclusively within the categories section. It has not yet been implemented in the following three filters: All Products, New Arrivals, and Sale.

    For a clearer demonstration, please view our video at the following link: [https://www.awesomescreenshot.com/video/31169754?key=50c9e49c59060e9bec3b4a61ff98e21f](https://www.awesomescreenshot.com/video/31169754?key=50c9e49c59060e9bec3b4a61ff98e21f).

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #412998 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Chris,

    We hope this message finds you well. Could you kindly provide us with access to your cPanel? We would like to review the phpMyAdmin settings to ensure everything is configured correctly.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #412997 Copied In reply to: Customer reviews are not displayed in the product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nicolo,

    We hope this message finds you well.

    We would like to inform you that we have noticed a discrepancy in the count displayed under the Product Filter widget. As of now, there is no immediate fix available for this issue.

    We have escalated this matter to our development team for further review and resolution. We will keep you updated on the progress and notify you once a solution has been implemented.

    Thank you for your understanding and patience.

    Best regards,
    The 8Theme Team

    #412851 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Nicolo,

    The sale count function is coming from the WooCommerce plugin not from our custom code: wc_get_product_ids_on_sale();

    After taking a look closer at the code, we could see that WooCommerce also count the sale of variation products:

    
		return $wpdb->get_results(
			"
			SELECT posts.ID as id, posts.post_parent as parent_id
			FROM {$wpdb->posts} AS posts
			INNER JOIN {$wpdb->wc_product_meta_lookup} AS lookup ON posts.ID = lookup.product_id
			$outofstock_join
			WHERE posts.post_type IN ( 'product', 'product_variation' )
			AND posts.post_status = 'publish'
			AND lookup.onsale = 1
			$outofstock_where
			AND posts.post_parent NOT IN (
				SELECT ID FROM <code>$wpdb->posts</code> as posts
				WHERE posts.post_type = 'product'
				AND posts.post_parent = 0
				AND posts.post_status != 'publish'
			)
			GROUP BY posts.ID
			"
		);

    Please double check your variable products, it seems they’re on sale also.

    Best Regards,
    8Theme’s Team

    #412812 Copied In reply to: Spotlight xstore widget showing the wrong number?
    Avatar: Justin
    Luca Rossi
    Support staff

    Thanks Don,

    Let us know if you need anything else.

    Best Regards,
    8Theme’s Team

    #412779 Copied In reply to: Tag and category Elementor widget retrieves random tags
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Don,

    Unfortunately, we couldn’t reproduce this issue on our end.

    Please take a look the screenshots:

    – With Tags:
    + https://prnt.sc/87EjzhNZwJqS
    + https://prnt.sc/wwk-5xCDZY73

    – Without Tags:
    + https://prnt.sc/h8QYFQH0WQhc
    + https://prnt.sc/Wi6OucPjqqls

    Do you also have any cache plugins? Please help us to completely disable all the caches then try again.

    Best Regards,
    8Theme’s Team

    #412671 Copied In reply to: Tag and category Elementor widget retrieves random tags
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @MAHDAR,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.ppc-button-wrapper {
    z-index: 1;
    position: relative;
}

    https://prnt.sc/maM-sbabIrBu

    Hope it helps!

    #412667 Copied In reply to: PayPal button on product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @styleverse,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #412625 Copied In reply to: Flash of Unstyled Content Issue home page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Tal,

    We believe that by default, the WP-Rocket plugin does not cache content for users who are logged in.

    To activate caching for logged-in users, we kindly ask you to review the guidelines provided in the following link: https://docs.wp-rocket.me/article/313-user-cache.

    We hope you find this information helpful.

    Best regards,
    The 8Theme Team

    #412624 Copied In reply to: website works slow while user logged in .
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Teya Bozhilova,

    Thank you for reaching out to us.

    We would like to inform you that the customization you are requesting involves extensive coding and unfortunately falls outside the scope of our standard support services.

    However, we encourage you to experiment with the following custom CSS code to adjust the width of specific elements (such as the 1st, 4th, 5th, etc.):

    
.et_blog-ajax article.blog-post:nth-child(6n+1) {
    width: 40%;
}

    Additionally, you may find this tool useful for identifying which elements you wish to modify: [CSS Tricks nth-child Tester](https://css-tricks.com/examples/nth-child-tester/).

    Thank you for your understanding.

    Best Regards,
    The 8Theme Team

    #412623 Copied In reply to: Archives Layout – custom Masonry odd and even rows
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well. We would like to bring to your attention some recommended settings for the WP-Rocket plugin that you may find beneficial:

    – [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
    – [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

    Additionally, we suggest installing an image optimization plugin such as Smush or Imagify to further enhance your website’s performance.

    Please note that website speed optimization falls outside the scope of our standard support services. Should you require further customization beyond the available standard options, we invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This will allow you to connect directly with our technical team.

    Be advised that customization services are subject to additional charges. The exact cost will be determined following a detailed assessment of your request.

    Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team.

    #412523 Copied In reply to: Site speed with Elementor Pro
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Laurent,

    We hope this message finds you well. Based on your query, it appears that there may be compatibility issues with the Elementor plugin.

    We kindly suggest reaching out directly to the plugin’s author to address this matter effectively.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #412520 Copied In reply to: Woo Country Restrictions and Single Product Builder
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Don,

    Please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #412519 Copied In reply to: Tag and category Elementor widget retrieves random tags
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Razi,

    We hope this message finds you well.

    Below are the links that illustrate how the situation appears from our end:

    – https://prnt.sc/Rhy8YCFeSavs
    – https://prnt.sc/A9SCQThA9eTl

    Could you kindly clear all caches on your system and verify if the issue persists?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #412517 Copied In reply to: Product Tiles – Grid Not Showing Completely after the Update
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Anas,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team.

    #412516 Copied In reply to: change checkout shipping section styles as on the given screenshot
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @styleverse,

    We have noticed that you are utilizing the LiteSpeed Cache plugin on your website. To ensure optimal performance, we recommend reviewing the official documentation for proper configuration settings. You can access this resource at: [LiteSpeed Cache Documentation](https://docs.litespeedtech.com/lscache/lscwp/).

    Should you continue to experience any issues, please do not hesitate to create a support ticket through the following link: [LiteSpeed Support Forum](https://www.litespeedtech.com/support/forum/forums/litespeed-cache-plugin-for-wordpress.37/).

    Best regards,
    The 8Theme Team

    #412479 Copied In reply to: Flash of Unstyled Content Issue home page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Razi,

    We hope this message finds you well. We have noticed that the custom CSS code currently implemented is causing the product titles to occupy excessive space within the grid. The specific code in question is as follows:

    
.etheme-product-grid-title {
    min-height: 35px;
}

    We kindly request that you locate and remove this segment of the code to help optimize the display layout.

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    #412476 Copied In reply to: Product Tiles – Grid Not Showing Completely after the Update
  • 1 2 3 … 101 102 103 … 177 178 179
    3,031–3,060 of 5,356 posts
Viewing 30 posts - 3,031 through 3,060 (of 5,356 total)
1 2 3 … 101 102 103 … 177 178 179