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Viewing 30 posts - 2,881 through 2,910 (of 16,171 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 15:32

    Hello @Mauro

    Your web-site is currently cannot be loaded from our devices. Could you please, check it and notify us once it is available to check ?

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 14:13

    Hello @ziga32
    Yes, please, try to change your next code ->

    add_filter('etheme_product_grid_list_product_elements', function($elements) {
    	$elements['velikost_nosilnost'] = esc_html__( 'ACF velikost nosilnost', 'xstore-child' );
    	return $elements;
    });

    with next one snippet ->

    add_filter('etheme_product_grid_list_product_elements', function($elements) {
    	$title_position = array_search('title', array_keys($elements));
    	if ( $title_position > 1 ) {
    		$elements = array_slice( $elements, 0, $title_position, true ) +
    		            array( 'velikost_nosilnost' => esc_html__( 'ACF velikost nosilnost', 'xstore-child' ) ) +
    		            array_slice( $elements, $title_position, count( $elements ) - $title_position, true );
    	}
    	else {
                   $elements['velikost_nosilnost'] = esc_html__( 'ACF velikost nosilnost', 'xstore-child');
    	}
    	return $elements;
    });

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 14:05

    Dear @d88dcjj,

    I hope this message finds you well.

    Thank you for providing us with the FTP details. We have reviewed the issue and implemented a solution by adding the following snippet to your child-theme/functions.php file:

    add_filter('woocommerce_ajax_variation_threshold', function($value) {  
        return 200;  
    }, 999);

    Upon investigation, we found that the default value for this setting is the same in both the parent and child themes. However, for some reason, applying this snippet resolves the issue with the variation “Add to Cart” form on your single product pages in child-theme.

    Additionally, this adjustment allows for a greater number of variations to be displayed. Without this filter, the display of variations could be restricted due to limitations within the WooCommerce code.

    Please let us know if the issue is now resolved on your end or if you require any further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 13:39

    Dear @finleydesign,

    Thank you for reaching out to us.

    We would like to kindly inform you that the functionality in question is associated with the WooCommerce plugin and is not directly related to our theme. As you have identified issues with their Gutenberg blocks that comes from WooCommerce code, we recommend contacting the WooCommerce support team and submitting your concerns on their official forum for further assistance.

    We appreciate your understanding regarding this matter.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 16, 2025 at 13:37

    Hello, @ziga32,

    We hope this message finds you well.

    Could you kindly confirm if you have enabled the Switcher for the specified option in your Archive Products widget? Additionally, we would appreciate it if you could provide us with the correct wp-admin access to your website so that we can review the configuration and assist you further.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 16:17

    Dear @finleydesign,

    Thank you for bringing this matter to our attention. We will inform our development team to recheck the demo import functionality, as it is possible that recent WooCommerce updates may have automatically applied Gutenberg blocks for those pages.

    In the meantime, may we kindly ask if you have tried the solution we previously suggested? Specifically:

    If you are using the WPBakery Page Builder, you can try utilizing the default shortcodes [woocommerce_cart] and [woocommerce_checkout] on the respective pages to identify and address any issues.

    Could you please share the results of your testing with this approach? Your feedback will help us assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 16:13

    Dear @d88dcjj,

    Thank you for reaching out to us.

    It is indeed unusual that this issue occurs exclusively with the child theme. We have explored several possibilities, but unfortunately, none of them have led us to a definitive solution.

    To assist you further, could you kindly provide us with FTP access to your website? This will allow us to examine the code and investigate the behavior of the child theme when it is activated on your site.

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 15:50

    Hello @ziga32

    It looks like you checked the topic we suggested to you (https://www.8theme.com/topic/put-a-custom-button-in-product-grid-below-add-to-cart/#post-348635) but made the code snippet in your custom way without following the requirement steps and using the incorrect hooks.

    Please, try instead of your one the next one to be added in your child-theme/functions.php

    add_filter('etheme_product_grid_list_product_elements', function($elements) {
    	$elements['velikost_nosilnost'] = esc_html__( 'ACF velikost nosilnost', 'xstore-child' );
    	return $elements;
    });
    
    add_action( 'etheme_product_grid_list_product_element_render', function($key, $product, $edit_mode, $main_class) {
    	if ( $key == 'velikost_nosilnost' ) { 
    		echo do_shortcode( '[acf field="velikost_nosilnost"]' );
    	}
    }, 10, 4 );

    Also, once you add such snippet you should see the new switcher in the Product Archive element that should be enabled and then you will see the custom field output on your products.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 15:01

    Dear @Amit R,

    Thank you for reaching out to us.

    Your request pertains to an additional customization inquiry. To proceed, we kindly ask you to submit your request through the following link: https://prnt.sc/OrsnXcgr0ObX.

    We appreciate your understanding and adherence to our support guidelines. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 14:56

    Dear @Anurag,

    Thank you for your suggestion! We truly appreciate your input.

    We would like to inform you that this option will be implemented in the next update of our theme. However, if you require this feature immediately, we can assist you by manually updating your website. For this, we kindly request you to provide us with the correct wp-admin and FTP access to your website using private content area on this topic form at the bottom. This will allow us to upload the necessary files and apply the improvements to the widget’s new settings.

    Please let us know how you would like to proceed.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 14:49

    Dear @Misuzu,

    We hope this message finds you well.

    If you are utilizing a child theme on your website, you can copy the XStore theme’s -> woocommerce/myaccount/dashboard.php file into your child theme folder, maintaining the same file path. Once copied, you can proceed to modify the specific strings as needed.

    For further details and comprehensive documentation about our theme, please feel free to visit the following link: https://www.8theme.com/documentation/xstore/.

    Should you have any additional questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 14:34

    Dear @finleydesign,

    Thank you for reaching out to us.

    Since you are utilizing the WooCommerce Gutenberg blocks to build your Cart and Checkout pages, it is likely that the issue you are experiencing is not related to our theme but rather to the WooCommerce blocks themselves. To confirm this, we recommend testing the functionality with a default theme such as Storefront.

    Alternatively, we suggest using our Elementor widgets for these pages, as they are specifically designed to enhance compatibility and functionality. You can find detailed guidance on this in the following links:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

    In case you are using the WPBakery page builder you can try to use the default [woocommerce_cart], [woocommerce_checkout] shortcodes on those pages to check the issues with such ones then.

    We hope this helps resolve the issue. Please feel free to reach out if you have any further questions or need additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 13:49

    Dear @ziga32,

    We hope this message finds you well.

    We would like to inform you that we have thoroughly tested the issue you reported on your website. While we did not encounter similar issues in the past, we were able to replicate the 403 error when adding 10-15 products to the wishlist consecutively. However, we also observed that refreshing the page resolves the issue, indicating that the rapid modification of cookies may be causing the browser to raise a query.

    Given that this issue did not occur previously, we would like to propose the following solutions:

    1. Refresh the Page: Simply refreshing the page should resolve the issue, as it appears that the cookies become overloaded after quickly adding or removing multiple items.

    2. Submit a Request for Wishlist Recoding: If you believe the Wishlist functionality requires further optimization, you can submit a request for recoding on our task board here: https://www.8theme.com/roadmap/.

    3. Consider Using a Third-Party Plugin: You may also want to explore third-party plugins that offer similar functionality, as they may handle the process differently and better suit your needs.

    4. Disable the Litespeed cache plugin and others that can make effect on such case and check then.

    We hope one of these solutions will address the issue you’re experiencing. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 13:44

    Dear @ziga32,

    Thank you for reaching out to us.

    You are correct that the new widgets utilize updated filters and hooks. For an example of how to implement custom elements to display within the product content, please refer to the following reply: https://www.8theme.com/topic/put-a-custom-button-in-product-grid-below-add-to-cart/#post-348635.

    Unfortunately, as we are unable to access your FTP, we cannot verify the method you used to display the “velikost_nosilnost” field on your current products. Additionally, the wp-admin credentials you previously provided are no longer valid, and after several attempts, we have been locked out.

    We kindly request that you review the solution provided in the shared topic. If you require further assistance, please create a new topic for each question. This will help us better understand and address your concerns without mixing multiple queries in a single thread.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 17:00

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    The stock status for products is displayed using a widget named “Stock Status”, and it is visible for all product types by default. However, if you would like to hide the main stock status specifically for variable product types, we have provided the following code snippet for you in the “Theme Options”:

    .product-type-variable .elementor-widget-woocommerce-product-etheme_stock {  
        display: none;  
    }

    Please feel free to implement this code as needed. Should you have any further questions or require additional assistance, do not hesitate to reach out to us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 16:55

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    Firstly, we would like to kindly ask if you have conducted a test using the default Storefront theme. If so, could you please share the results of your testing? This will help us determine whether the issue is specific to our theme.

    Secondly, in one of our previous discussions, we recommended using the WooCommerce Notices widget on pages such as the Cart and Checkout. However, upon reviewing your setup, we noticed that this widget has not been added to the Checkout page. This may be the reason why notifications from WooCommerce are not appearing as expected.

    Lastly, we kindly request that you avoid duplicating the same information in the private area. The private area is intended for confidential content only, and repeating the same details there does not provide additional value or clarity.

    Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 16:46

    Dear @montse,

    Thank you for reaching out to us.

    The display issue you are experiencing does not appear to be directly related to our theme. Instead, it seems to be associated with the payment gateway plugin. Based on our observations, it appears that some custom CSS has been applied to hide the form in the Safari browser (please refer to the following screenshots for reference: https://prnt.sc/8IrQevYJT0Kl, https://prnt.sc/1_dMdhQBRV-f). In contrast, the form is not hidden when viewed in Chrome.

    To further investigate, we recommend activating a default theme, such as Storefront, and checking the results. If the issue persists only with our theme, please provide us with screenshots of your testing using the Storefront theme. This will help us confirm that the test was conducted, and we will then proceed to investigate the potential cause of the issue within our theme.

    However, if the issue persists even with the Storefront theme, we recommend reaching out to the support team of the plugin you are using for the credit card form. If the form is part of the default WooCommerce functionality, we suggest submitting your query on the WooCommerce support forum for further assistance.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 16:37

    Dear @Boddicker,

    Thank you for reaching out to us.

    As a valued user of our XStore Single Product Builder powered by Elementor, we would like to inform you that you have the ability to utilize dynamic tags (https://developers.elementor.com/docs/dynamic-tags/) across any available widgets to create custom designs and display content using the various widgets provided by the Elementor plugin.

    For instance, we have added a few example widgets for you, where the dynamic value of the brand image is set to display based on the current product brand meta. You can view an example here: https://prnt.sc/Jc0BsRUuPfxu.

    You are welcome to choose from the suggested widgets or make your own modifications to implement them in a way that suits your needs. Please note that while we do not provide additional customization services through our support forum, we are happy to guide you in the right direction to help you achieve your desired outcome.

    If you require further customization beyond the scope of our support, you may submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and respect for our support policies.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 16:19

    Hello @montse
    Please, check private content.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 15:28

    Hello @ziga32
    Please, check private area !
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 15:23

    Hello @sefat

    Please, check now !

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 13:43

    Dear @Peter,

    Thank you for reaching out to us.

    For any future requests, please feel free to submit them here: https://www.8theme.com/roadmap/. Alternatively, you may consider using an additional plugin that addresses the specific features or functionalities you would like to implement on your website.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 13:41

    Dear @LVRB Love’s Rebel,

    Thank you for reaching out to us.

    We would like to clarify that the XStore waitlist feature, as previously mentioned, is designed to work exclusively with simple products. Upon reviewing your store, it appears that most, if not all, of your products are variable. For instance, as shown in this example https://prnt.sc/3o0CBmUT8IfE, no variations are available, and the product is categorized as variable. As a result, the XStore waitlist feature is not displayed for such products.

    If you prefer to continue using the waitlist functionality provided by your current plugin, you are welcome to do so. Please note that we do not require you to use only the features provided by us.

    However, if you would like us to enhance the waitlist functionality to support variable products as well, we encourage you to submit your request via our roadmap page: https://www.8theme.com/roadmap/. This will allow us to assess the popularity of your suggestion and consider it for future updates.

    We appreciate your understanding and thank you for your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 13:34

    Dear @sefat,

    We hope this message finds you well.

    We would like to clarify that the issue you encountered was not caused by the recent patch update. Instead, it occurred due to custom font sizes that were applied to the buttons in a specific section of your product, which inadvertently disrupted the styling of the hover effects.

    To resolve this, we have reset the button styles (please refer to the screenshot here: https://prnt.sc/Pv7olGctaGS2). As a result, the buttons are now displaying correctly. You can view the updated styling here: https://prnt.sc/KdU3aeoTb-JS.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 13:20

    Dear @ziga32
    We are unable to connect to your FTP account, could you please, check the reasons on your server ?
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 13:19

    Dear @Jennifer,

    We hope this message finds you well.

    You can manage the content displayed for an empty cart by navigating to the relevant section within the Theme Options, as shown in the screenshot provided here: https://prnt.sc/kOcKpoL2hmci.

    Please note that we have replaced the cart page content with the default implementation of the [woocommerce_cart] shortcode for improved functionality.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 12:57

    Dear @montse,

    Hello @montse,

    We hope this message finds you well.

    Upon reviewing your website, we were unable to identify any customizations that have been implemented. If there are any custom changes made, we kindly recommend reaching out to the developers who worked on your website to verify whether those modifications might be causing the issues you are experiencing.

    Alternatively, if no such customizations exist, we kindly ask that you provide us with access to the website where the card form in question is displayed. This will allow us to review the settings of both websites you are managing and determine if there are any misconfigurations that need to be addressed.

    Please feel free to reach out if you have any further questions or require additional assistance.

    Best regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 14, 2025 at 11:18

    Dear @gabrielet,

    We hope this message finds you well.

    Thank you for reaching out to us. We would like to inform you that we are currently working on ensuring compatibility with the mentioned plugins. We kindly ask for your patience and not update the plugins to prevent any incompatiblity issues on your web-site.

    Once the fully compatible version of our theme is released, you will receive an official update notification. In the meantime, you can stay informed by following our changelog here: https://xstore.8theme.com/update-history/.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2025 at 15:31

    Hello @ziga32
    Check the private content.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2025 at 15:21

    Hello @uttam pradhan

    Check now !
    The issue was by the z-index property you set for Container -> https://prnt.sc/qVLSP3GZEkHc.

    Kind regards, Jack Richardson
    The 8theme’s team

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Viewing 30 posts - 2,881 through 2,910 (of 16,171 total)
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