Jack Richardson

Hello @Plethora,

We hope this message finds you well.

Kindly check the issue now. Additionally, we have applied the fix to your live website as well.

Best regards,
Jack Richardson
The 8Theme Team

Hello @tlongurov,

We hope this message finds you well.

We have reviewed your setup and noticed that you have created custom post types and would like them to be displayed on the archive page. Currently, you are using the Elementor builder to design the archive page and have added the “Posts” widget. Please note that this widget, by default, only displays standard WordPress posts and does not support custom post types. As a result, only the default posts are being shown (please refer to the screenshot: https://prnt.sc/qK8pPQDQlc2t).

To display custom post types such as Episodes, Recipes, or other custom entries, we recommend using the default (non-builder) layout for the archive page. If you remove the conditions set in your Archive Builder (as shown here: https://gyazo.com/4eeb8a872b725be147a6c402e38ecca9), the custom post types (e.g., Episodes) will be correctly displayed on the archive page. You can view an example here: https://prnt.sc/J0Nl0u5kekcm. The layout of this page can be configured via Theme Options → Blog → Blog Layout (https://prnt.sc/SlubFsX_PmxB).

Alternatively, if you prefer to continue using the Elementor builder, please note that it will only display posts from the default post type. In this case, you would need to assign tags or categories to those default posts accordingly.

For your convenience, we have temporarily disabled the conditions in your Archive Builder so you can verify that all custom post types are now correctly displayed on their respective archive pages.

Should you require further customization or assistance, please feel free to submit a request through your account at: https://www.8theme.com/account/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

In this case, we kindly recommend waiting for the plugin developers to implement compatibility with PRO Elements. From a technical perspective, it appears that only a minor code adjustment is required, as illustrated in the following comparison:

– Current implementation: https://prnt.sc/jwzGRlFCNpBK

if ( is_plugin_active( 'elementor-pro/elementor-pro.php' ) && 'no' === get_option( 'wcgwp_lt6_templates', 'no' ) ) {
			return true;
		}

– Suggested modification: https://prnt.sc/uRizzTjIh32e

if ( (is_plugin_active( 'elementor-pro/elementor-pro.php' ) || is_plugin_active( 'pro-elements/pro-elements.php' )) && 'no' === get_option( 'wcgwp_lt6_templates', 'no' ) ) {
			return true;
		}

Please note that this compatibility issue is related to the plugin itself and is not associated with our theme. We suggest submitting this proposed solution to the plugin’s support team. They may be able to provide you with a beta version that includes improved compatibility.

Alternatively, you may choose to manually apply the code modification. However, please be aware that any manual changes may be lost in future updates if the plugin developers do not incorporate the fix into their official release.

Should you have any further questions, feel free to contact us.

Best regards,
The 8Theme Team

Hello @Plethora,

I hope this message finds you well.

We kindly request that you provide us with the correct FTP access credentials, as the information previously shared includes only the wp-admin access.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Hello @Deva,

Thank you for reaching out.

Please note that the email templates are not included in our theme if you are not utilizing the built-in Email Customizer. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/

If you are not using the built-in customizer, the email templates will instead be loaded from the default WooCommerce plugin.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Filip,

Thank you for sharing the details of your tests. We appreciate your efforts, and it appears that we were aligned in our observations.

The primary cause of the performance slowdown is related to the WooCommerce cart fragments script. You can find similar reports and discussions on this issue in the official WooCommerce GitHub repository: https://github.com/woocommerce/woocommerce/issues/31981.

As for your current setup, there are two possible solutions:

1. You may disable the off-canvas content, as you have already discovered in the Cart Widget settings.
2. Alternatively, if the cart fragments script is active, you can disable it via Theme Options → Speed Optimization.

Additionally, we recommend reviewing the following article, which provides further insights into the use and impact of the cart fragments script: https://www.businessbloomer.com/woocommerce-why-how-to-disable-ajax-cart-fragments/.

Please note that we are currently experiencing a high volume of support requests. However, our development team is actively working on performance improvements, and the test results you have provided are valuable in helping us enhance our theme.

Thank you once again for your input and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth,

Thank you for reaching out.

At the moment, the issue you reported is not appearing on our end, and as such, we are unable to determine the cause. Should the issue occur again, we kindly ask that you provide us with the correct wp-admin and FTP access credentials to your website (in case they have been modified), so that we can investigate the matter in detail.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We would like to bring to your attention a custom CSS rule currently applied on your site, as shown in the following screenshot: https://prnt.sc/QzkspxRnJKhg. This rule appears to prevent the variation form from displaying when a product variation is out of stock.

Please note that this behavior only occurs when the widget contains the #addto-cart ID, which is not present in our theme’s default code. Based on our review of your child theme files (https://prnt.sc/5wWt9QEzKsG8), it seems that some customizations may have been made on your end.

To further investigate the issue, we recommend testing the functionality with the parent theme activated to determine whether the problem persists. We have also conducted tests in our local environment and were unable to replicate the issue.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CG
Please, click Edit with Elementor button -> https://prnt.sc/kClH2-SQN0Ew and modify the content of this product.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Plethora,

Thank you for reaching out.

Could you please provide us with the steps to reproduce the issue? Additionally, we would appreciate it if you could share the URL of the product that triggered the error.

We have also noticed that the plugin you mentioned is not widely used, which may be contributing to the issue—specifically, it might be applying incorrect value types to WooCommerce hooks.

We look forward to your response.

Best regards,
The 8Theme Team

Hello @Siddharth,

I hope this message finds you well.

Could you kindly provide us with the correct URL for the product in question? We have tested the product shown in your video (please see the screenshot here: https://gyazo.com/3d0d58ee3d6e39cc6de75858717c260a) and did not encounter any issues on our end.

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

Dear @Enmanuel Rostran,

Thank you for reaching out to us.

We have provided a response to your inquiry in the following forum post:
https://www.8theme.com/topic/issue-with-category-and-price-filters-in-products-archive/#post-452932

Regarding the issue with new order emails not being sent, we recommend testing this functionality using a default WordPress theme such as Storefront. Since you are not using our built-in email customizer, this will help determine whether the issue is related to the theme or to another component. Further guidance on this matter can also be found in the official WooCommerce documentation and support forums.

Have you had a chance to perform a test using a default theme? Additionally, we suggest verifying whether email sending functions are working correctly on your server. You may wish to contact your hosting provider for further assistance in this regard.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CG,

Thank you for reaching out.

We have reviewed your shop page and were unable to replicate the issue you mentioned. Please refer to the following screenshot for reference: https://gyazo.com/a1046b9e54779b909cf192b11ec2f8c9. We kindly suggest clearing your browser cache and checking the page again.

Regarding the information displayed on the product page (https://gyazo.com/36e10e6db049f0cfdfa479052d2b3fe0), you can modify this content by accessing the Single Product Content Editor. From there, you will be able to edit the relevant sections as needed. Please see the following screenshot for guidance: https://gyazo.com/04fdda799dfa9c4921ab6e734a2e8b57.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

As we described in previous reply:

We would like to inform you that two-factor authentication is still enabled on your account, as shown in the following screenshot: https://gyazo.com/423f6b1e7b309130147121aacebb0bcd.

If you are satisfied with the current shop layout without utilizing the PRO Elements plugin, we recommend disabling the plugin. This will allow you to retain the default layout of the shop page on your website without any issues as you have when such plugin is active.

It appears that we are currently unable to access your cPanel due to incorrect login credentials. In this case, we suggest keeping the PRO Elements plugin disabled and continuing with the default layout.

However, if you still require our assistance, we kindly ask that you verify and provide the correct cPanel access credentials. Please ensure that everything is functioning properly on your end before sharing the access details with us.

Best regards,
The 8Theme Team

Hello @Plethora,

We have reviewed and replicated the same procedure on our end but were unable to reproduce the currency-related issue. For your reference, we have attached a video demonstrating our results.

Could you kindly test the process using different browsers or devices to see if the issue persists?

Best regards,
The 8Theme Team