Hello @javi_web,

Thanks for updating us with your checking.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @javi_web,

Thank you for your message. We appreciate your cooperation and look forward to your actions.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Thank you for providing us with access. However, the credentials you attached do not allow us to edit theme files or plugin templates. We kindly request that you either enhance your access credentials or provide us with temporary FTP access in private content. Additionally, as a quick temporary solution, you can disable the Cart/Checkout progress bar sales booster (https://gyazo.com/5a7b7a3891f4b4325142de6c086846e8) to prevent log generation.

Upon our review, we also noted that you have outdated versions of WordPress, the WooCommerce plugin (and many others), the XStore Theme, etc. Since this is your live website, we kindly ask you to perform the update on your staging website or create a backup of your changes on the live website first.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Nesa,

Yes, it is safe to update your theme and core plugin to the latest versions (theme v.9.7.7 / Core plugin.v5.7.7). You can find more details about the updating process in our documentation: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/.

Our changelog: https://xstore.8theme.com/update-history/

If you have any other questions, please feel free to submit your topics. However, we kindly ask you to separate your topics for different questions.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ayudasparatodos,

We have reviewed the page you inquired about, and a contact form is indeed displayed, as shown in the following link: https://gyazo.com/95b473ff1498e944cdb02c69a5a9b2de. The contact forms on your website can be found at the following URL: https://ayudasparatodos.com/wp-admin/admin.php?page=wpcf7. You also have the option to create a new contact form and incorporate it into your content.

Additionally, we kindly request that you submit separate topics for different questions, rather than combining all your inquiries into one lengthy conversation. We appreciate your understanding and respect for our position.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rokka Moda

We cleared the cache in your Litespeed cache plugin and it works correct. Please, check now.

Kind regards, Jack Richardson
The 8theme’s team

Hello @javi_web,

We apologize for any confusion regarding your request about translations. The strings in our emails are available for translation, but you may need to re-sync (rescan) the translations in your WPML settings. If you require assistance with this process, please feel free to contact WPML support. Additionally, we recommend reviewing the article in our documentation: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Should you require further assistance, please provide more details along with screenshots or videos of the issue. We also kindly suggest testing on live emails.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jennifer,

Could you kindly provide us with a screenshot of the checkout form details in the private area so that we can have the same shipping options? The current form can be viewed here: https://prnt.sc/14IktIZugn6n. Additionally, please attach the correct wp-admin credentials, as the current ones are incorrect.

Also, you can try to add next custom php snippet in your child-theme/functions.php:
add_filter('etheme_cart_shipping_full_width', '__return_true', 999);

If you still need our assistance, please, provide correct wp-admin and more details of shipping configurations.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

The issue arises from the configuration of your sidebar area in your Elementor Archive products template. In your Archive product template editor, under the Sidebar Off-canvas widget, you have selected the “Barra lateral de la página de un solo producto” sidebar area (https://prnt.sc/ApxEA_cbJ78E). However, in your Dashboard under Widgets, this sidebar area does not have any widgets added, therefore rendering it empty (https://prnt.sc/ye3DqVc5R2P5). On your desktop version, you have created the sidebar area using multiple separate widgets, which is why it is displayed correctly there (https://gyazo.com/2d1a011b4a8d3bf5051dfc437cbaf8a8).

We recommend adding some widgets (https://prnt.sc/AoNnThbIsnS7) to your selected widget area and then checking the display (https://gyazo.com/192eab59a8d7e7cac9acd7b6d8d4e7f0). We have added a few widgets in that area as examples for you to review. Please, note that some widgets are displayed only if the current template has products to filter by such taxonomy and if there are no products for current filter conditions, such filter may not be displayed in your sidebar area.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @baitech,

We apologize for the delay in responding.

It seems that you are experiencing a scrolling issue when the mobile menu widget is opened, and you need to “lock” the scroll in such cases. Could you please try using the following custom CSS snippet in your Theme Options -> Theme Custom CSS -> Global CSS and then check:

body.etheme-elementor-off-canvas--shown {
    overflow: hidden;
}

If you still require our assistance, we kindly request that you provide us with a video of the issue so that we can better understand your request and assist you accordingly.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We kindly requested that you provide us with a link to the product in question, as we were unable to locate it with a review. Additionally, we searched for the “Steel bowl” product on your website, but it appears that this product is not listed among your offerings.

We recommend that you verify the following settings for review configurations:
https://yourwebsite.com/wp-admin/options-discussion.php (check private content)
Furthermore, we suggest reviewing the official WooCommerce documentation: https://woocommerce.com/document/product-reviews/

Please note that we have not found any product, whether accessed from a logged-in or incognito browser tab, that lacks a submit review section. It seems that all products are displayed correctly. If there is a specific product without a review section, we kindly ask you to provide the URL of such a product so that we can examine the product backend settings.

Regarding your inquiry about uploading images only for logged-in/registered customers, this requirement is imposed by the WordPress system to prevent spam from unauthorized users uploading multiple images. Consequently, submitting reviews without logging in is also not possible, making it logical to restrict posting review images to logged-in customers. If you wish to implement this functionality differently, you may disable our built-in feature and install a plugin that offers more advanced functionality tailored to your needs. Our features aim to cover the most basic universal functionality for all customers. We appreciate your understanding and respect for our position.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @S,

Could you please clarify the search query you would like to have in your store? You attached a post from the year 2024, so that functionality might already be implemented in the upcoming theme updates.

Currently, we offer the “Filter by Product Categories” and “Filter by Brands” widgets, which you can use in your sidebar on shop or other product archive templates. Please check these on your website and provide us with examples if you believe the widgets are not functioning correctly or require improvements in functionality. Screenshots and videos are helpful in such cases.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

Thank your for your understanding and respecting our position.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Mark,

Please continue your conversation with the WP Rocket team and support, as the issue you were experiencing was related to their product. We are the support team for our products only. We assisted you in resolving the critical error on your website, but it would be best for the plugin team to implement the correct version of their plugin or address any errors that may still appear with their latest version. Thank you for your understanding and for respecting our support rules and policy. If your main request has been resolved, please mark it as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

Thank you for providing the details. We have renamed the “plugins/wp-rocket” directory to “plugins/wp-rocket-old,” and your website is now functioning correctly. Please verify this on your end. Additionally, we recommend contacting the author of the WP Rocket plugin to report this issue and request their assistance in resolving it.

Best regards,
Jack Richardson
The 8Theme’s Team