Hello @Visenco,

Could you kindly review the configuration of your Variable Product settings in Theme Options -> WooCommerce (https://gyazo.com/8a43cbb279c54db36ae611da8eabf869)? You have the option to disable the setting that separates variable products or configure it to separate products only by a specific attribute, thereby preventing the display of the parent variable product. Please check these settings on your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

Unfortunately the current credentials you provided are not correct.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

If you have live connection with your hosting provider, ask him to rename the WP-Rocket plugin folder or implement another fix as your request is quite prioritized. Otherwise, please, attach us the correct FTP access.

Note: before updating the plugin on live web-site is it highly recommended that you can backup your plugin version or make such update on your staging web-site. So, in your case it seems that update process caused some Fatal error issue on live web-site.

Kind regards, Jack Richardson
The 8theme’s team

Hello @javi_web,

The functionality for lazy-loading images on your website is managed by an additional plugin that detects when non-loaded images come into view, such as when hovering over menu items and displaying sections with images. These images are then loaded all at once. The plugin you are using for lazy-loading is Imagify. Since you have a paid version of this plugin, we kindly request that you contact the plugin’s support team for assistance with settings that allow you to exclude certain images in specific sections, such as static blocks in the menu, as the plugin’s author is most familiar with their code. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Mark,

We kindly request you to review our response in your most recent topic at the following link: https://www.8theme.com/topic/urgent-website-offline-wordpress-critical-error-requiring-immediate-investigation/#post-474197. Additionally, we respectfully ask that you refrain from duplicating topics with the same question.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We noticed that you did not set the default width for your mega menu dropdown. This default width serves as a fallback until the script calculates the required width. As a result, we have set it to the width of your first item (1700 value). You can view this here: (https://gyazo.com/e584b4ba08231d23dcf843dfdea72e51).

However, we have identified a more effective solution by using custom CSS attached to the Menu widget in your header. You can view this here: (https://gyazo.com/a9c0defc66ceb7eff9b4186f187977a0).

selector .item-design-mega-menu.menu-item .nav-sublist-dropdown {
    left: 50% !important;
    margin-left: -50vw !important;
    margin-right: -50vw !important;
    max-width: 100vw !important;
    position: absolute !important;
    right: 50% !important;
    width: 100vw !important;
}

selector {
    position: static;
}

Please review the frontend result here: (https://gyazo.com/a839b14a4abac60f6f7eb6ab6849f443). We kindly ask you to check it now.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @cyrille,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @mostafa,

Currently, our Project Elementor widget does not have this functionality. However, it can be enabled by configuring the Portfolio settings in your Theme Options. Navigate to Theme Options -> Portfolio -> Portfolio page. Please ensure that this page is empty with no content. Once configured, you will be able to view the requested categories and other sections on this page.

If you require further assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @jeroenberings,

We have tested on our local website and found that such Shape dividers exist in the Container widget, as shown here: https://gyazo.com/b641c7d2c60ae9948c3bb004574b2db8. This feature is also available for Sections, as demonstrated here: https://gyazo.com/bb58accaf59edc5d2e70db7a265b13bf. Therefore, we kindly request that you either provide us with temporary wp-admin access and the URL where this issue occurs, or verify if the Elementor versions are the same on your websites.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello,

Hello @Brokkentopper,

In accordance with the Envato licensing terms and conditions, a license is restricted to use on only one website. However, XStore offers the option of licensing for one live site and one staging site for testing purposes per purchase code. This means you can set up one staging site using a single license. Please be aware that if you wish to have multiple live sites, you will need to obtain a separate license for each site.

If you would like to use your current purchase on another staging website, you can deactivate it on the current one and then activate it on your new site. More details can be found in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Alex,

Please check if the following settings in your Dashboard under XStore (accessible via the top bar link) -> Theme Options are disabled:

– Hide categories with all hidden products: https://gyazo.com/8836aab4bf12885b8dcd15050dd802fa
– Advanced mode: https://gyazo.com/858d69168ce3df0dd0e3d8fe1c7eb09a

If these solutions do not resolve your issues, please provide us with temporary wp-admin access in the private content.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Farhad,

Thank you for updating us with the details. As you know, we strive to implement features and fixes in our archive for update that are globally beneficial for customers. However, with all due respect, the issue you identified in your email templates has not been replicated on our end, nor has it been reported by any of our customers. This suggests that the issue may be localized, and implementing a global fix could potentially cause issues on customers’ websites. Therefore, we kindly ask you to maintain the solution you found in your child-theme/functions.php or in a custom snippet plugin until we encounter similar issues on other customers’ websites, ensuring a safe solution for you and other users of our email customizer. We hope you understand our position.

Regarding the issue with frontend regressions, it will not be a problem with the upcoming update. However, if you notice anything unusual, please feel free to provide temporary wp-admin access, and we will assist you as soon as possible.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @qiuyuanyuan,

If you wish to reset the styling of the submenu wrapper for menu items containing static blocks, you may consider using the following custom CSS snippet:

.elementor-widget-theme-etheme_nav_menu .menu-static-block.nav-sublist-dropdown {
    border: none;
    background: transparent;
}

You can view the frontend result here: https://gyazo.com/ad2bf6838aaed2ae03cd509ed7d22e2c

However, please note that the mega menu with a static block will become transparent then. Therefore, you may set any background on the main section in Elementor editor of your mega menu, similar to how you set the border, box-shadow, etc. You can see an example here: https://gyazo.com/43cea4abef742585cc36b5ada88b9035

Custom CSS usage: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

Thank you for your kind words. We are delighted to hear that you are satisfied with the outcome. Your feedback is greatly appreciated.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

We have provided a solution specifically for our built-in features, while the shopping cart fragments are primarily managed by the WooCommerce plugin. Are you experiencing any issues with the cart badges as well? We kindly ask you to review the documentation of your caching plugin or consider submitting a topic on their support forum for assistance with the correct configuration on your website. This will help ensure that the appropriate cookies are excluded from their plugin caching.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

We kindly request that you test from another device and browser. Additionally, please provide us with a video so that we can reproduce the issue on our end, as our tests have shown it to be correct.

Best regards,
Jack Richardson
The 8Theme’s Team