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XStore Core plugin deactivated due to an error on live site

This topic has 5 replies, 2 voices, and was last updated 1 day, 11 hours ago ago by Anastasia

Anastasia

Participant

August 13, 2026 at 22:00

Hi there!

After the latest update of the theme and the theme plugin, an issue occurred and currently the plugin is deactivated on my live website. I’m really not sure what to do and what steps to take. Should I be worried and stop the access to the website? On the front everything looks ok I guess. Should I roll back to the previous version? Any advice will be highly appreciated, thank you!

Best wishes,
Anastasia

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4 Answers

Jack Richardson

Support staff

August 14, 2026 at 06:06

Hello @Anastasia,

We have observed that the XStore Core is currently active on your website, as shown in this screenshot: https://gyazo.com/2fd8d2994a216e3036405230d6c0ea84. It appears that the issue during the update was temporary, and everything is functioning correctly now. There is no need for concern. If you have any further questions, please feel free to submit them or provide additional details so that we can better understand your request.

Best regards,
Jack Richardson
The 8Theme’s Team

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Anastasia

Participant

August 21, 2026 at 11:57

Hello again,

Yes, fortunately this was a temporary issue. But today I was notified of another one – the form for leaving a review on the product page is missing – https://prnt.sc/W7IWOhsx0cx9

I checked all settings in the theme but everything is turned on. Any advice? Thank you!

Best regards,
Ana

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Jack Richardson

Support staff

August 21, 2026 at 13:05

Hello @Anastasia,

We have reviewed few individual products, and the review form is displaying correctly, as shown in the following link: https://gyazo.com/08e2c83105acf2d6afc07acb41b65086. Could you please clarify which product is experiencing the issue?

Best regards,
Jack Richardson
The 8Theme’s Team

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Anastasia

Participant

August 22, 2026 at 14:09

Hello Jack,

It appears that the Steel bowl is the only product where the form is visible, on the other product pages it is not. This is how the products with no review look – https://prnt.sc/oh3x_T4iWkSu

I tried checking the Settings, XStore Page builder, the sales booster (I’ve turned on the setting for adding photos with the review but there’s an issue with that as well – it shows that only logged in users can upload a picture but we do not allow user registration https://prnt.sc/jQ97UlFzB8gX )

Thank you again for your assistance!

Best regards,
Anastasia

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