Dear @Tommy,

Most of our customers using WP-Rocket have successfully configured it according to their specific needs by following our tutorial: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

The exclusion of certain files depends on individual customer requirements, as each user may prefer to load only critical CSS while requesting specific exclusions for certain areas, such as the mini-cart or wishlist. We have gladly provided the necessary file paths upon requests of such customers. If you would like to exclude specific CSS/JS files, please provide us with a list of the elements you wish to exclude, and we will be happy to assist you.

Additionally, as previously mentioned, our development priorities are determined based on the needs of the majority of our customers. At this time, your request is unique, and no other users have made a similar request. If you would like to gather more support for this feature, we encourage you to submit it through our https://www.8theme.com/roadmap/. This platform allows other customers to vote on the idea, which may increase its priority for future updates.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Chartnet

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @DebbieC,

You can apply the following custom CSS in your Theme Options by navigating to “Theme Custom CSS -> Global CSS”:

[data-mode=dark] .yith-wcwl-form {  
    --color-headers-background: transparent;  
    --color-wishlist-table-background: transparent;  
}

Additionally, we would appreciate it if you could clarify whether the issue with duplicate payment methods you mentioned occurred only after the Elementor update. Could you also let us know which version you were using before the update? What version you are currenly using ?

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @MAHDAR,

We have reviewed the issue, and the image is displaying correctly. However, you may notice a lower quality when viewing it on certain devices. This is due to the “srcset” attribute in WordPress, which adjusts image quality based on the device being used.

If you would like to disable the “srcset” functionality for images, you may find the following article helpful: https://perishablepress.com/disable-wordpress-responsive-images/.

Additionally, you can try adding the following code to your “child-theme/functions.php” file to disable “srcset” on the frontend:

// Disable srcset on frontend
function disable_wp_responsive_images() {
    return 1;
}
add_filter('max_srcset_image_width', 'disable_wp_responsive_images');

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

We hope you are doing well.

1. Could you kindly share the layout displayed for such a popup on both mobile and desktop versions? Currently, we are unable to access your website.
2. Have you reviewed the settings of your multiple headers as we previously suggested?
3. Have you considered using the Header Builder based on Elementor?

Additionally, if there are any IP restrictions preventing customers from accessing your website, we kindly request you to disable them, as we are currently unable to review your site.

Looking forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

If you would like to display an “Out of Stock” label on the products listed on your shop page, you can enable this option here: https://prnt.sc/JQLZxHQu-ju1.

Please note that we do not provide an option to display this badge over the product image. This is due to UI/UX considerations, as the widget offers multiple options, and adding such a badge could cause conflicts with certain settings.

Additionally, you may refer to the following discussion: https://www.8theme.com/topic/out-of-stock-products-are-not-showing-as-out-of-stock/, where we have provided a custom CSS solution for displaying the “Out of Stock” label over the product image. However, this approach is not ideal due to structural limitations, so you may need to further customize the layout to suit your specific requirements.

For reference, here is the CSS code we provided to another customer:

selector .etheme-product-grid-content {
    position: static;
}

selector .etheme-product-grid-item {
    position: relative;
}
selector .etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(179, 13, 2);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: #fff;
    left: 50%;
    top: var(--outofstock-top-offset, 21%);
    -webkit-transform: translate(-50%, 0%);
    transform: translate(-50%, 0%);
    padding: 7px 14px;
}

[data-elementor-device-mode="tablet"] selector {
    --outofstock-top-offset: 35%;
}

[data-elementor-device-mode="mobile"] selector {
    --outofstock-top-offset: 20%;
}

At this time, we do not display an “Out of Stock” badge on the single product page, and this option is not currently available. If you would like to see this feature implemented in the future, you may submit a request here: https://www.8theme.com/roadmap/. Alternatively, if you require a customized solution, you can request a customization service here: https://www.8theme.com/account/#etheme_customization_panel.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

We hope you are doing well.

As you can see, multiple headers are displayed, as shown in the following reply: https://www.8theme.com/topic/popup-mini-cart-where-to-manage-popup-mini-cart-where-to-manage/#post-437442 so you should configurate each header settings.

Additionally, we are unsure which popup you are referring to, as you have not provided a screenshot. Kindly share a screenshot so we can better understand your concern and assist you accordingly.

Since you are using the Elementor plugin, we recommend reviewing the tutorials on utilizing the “XStore Header Builder” with Elementor. This tool offers enhanced features and an improved UI/UX experience. You can find the tutorials here: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Rakesh,

I hope you are doing well.

Based on your website configuration, where the shop page is displayed on the homepage, the limit for the number of products shown in search results is determined by the WordPress settings. We have adjusted this setting to display 12 items, as shown in the following screenshot: https://prnt.sc/G8Gu4-BW0oBb.

As a result, the search results page now correctly reflects the specified number of products.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Andrea,

By default, if you do not specify the include/exclude categories, only the subcategories of the current category will be displayed when you are on the product category page. This is because, when the include IDs parameter is set, only the predefined categories you have specified will be shown.

Additionally, it would be helpful if you could provide more details about your topic along with the correct WP-Admin access credentials.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

We hope you are doing well.

We would like to inform you that we have fixed the buttons in each input area, and this improvement will be included in the next update.

However, we regret to inform you that there is no quick solution available to enable automatic scrolling to the registration form in case of an issue during registration.

Please let us know if you have any further questions or require any assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Safe Desires,

We have reviewed the issue and found that it is related to the configuration of WooCommerce Payments (please refer to the following screenshot: https://prnt.sc/h8daZlm9D5JK). We kindly recommend that you double-check the payment settings, as this matter is not related to our theme support.

If you require further assistance, we suggest reaching out to WooCommerce Support (https://wordpress.org/support/plugin/woocommerce/) by submitting your inquiry there.

Additionally, we have noticed potential conflicts between similar payment methods enabled in different plugins (please see: https://prnt.sc/Wuh1wFV788sF).

Please note that our support is limited to our theme, and we do not provide assistance for third-party plugins.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Terpsauce,

I hope you are doing well.

Each banner widget includes options to hide certain elements on mobile devices, and it appears that these options are enabled for some of your banners. Please refer to the following links for reference:

– https://prnt.sc/37794wo_5T86
– https://prnt.sc/8sy3Utrf2Lsy

We kindly ask you to review the configuration of the banners where these elements are missing and adjust the settings as needed.

Should you require any assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Hello @Rakesh
Could you please, check now ?
The result is next -> https://prnt.sc/Q3EYucJH4ZdG.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Terpsauce,

We have made some improvements to the custom CSS for the following widget: https://prnt.sc/yQCFXy3_i2EV. As a result, the updated version now appears as follows: https://prnt.sc/_CLZJQ5f_pKv.

However, please note that providing customizations based on your specific requests falls outside the scope of our basic support, as we have previously mentioned. We appreciate your understanding and adherence to our support guidelines and Envato’s policy.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Nirmalya,

We hope you are doing well.

We noticed that the lazy-loading option was enabled for the section background, as shown in the following screenshot: https://prnt.sc/jhfvdU2qQNbF. It appears that this setting prevented the image from loading correctly. To resolve the issue, we have disabled this option.

If your main request has been successfully addressed, we kindly ask you to mark the topic as closed. We appreciate your cooperation and respect for our support team’s time.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Support Team