Jack Richardson

Hello @mickmickmick,

You may review the following file: xstore/framework/custom-metaboxes.php. Please copy the etheme_base_metaboxes() function into your child-theme/functions.php file and apply the necessary modifications to enable certain settings to be displayed on custom post types (https://prnt.sc/YQgljK5rwXOf). Kindly note that we do not provide customization services, but we can suggest guides and possible solutions to assist you with the implementation.

Best regards,
8Theme Team

Hello @makeitsimple
Please, check now. The issue was caused by custom width set in one of containers in your footer area -> https://prnt.sc/ZF0uRcyZaGIV.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

As you can see from the videos, the tests in both Chrome and Safari were conducted using incognito mode. Did you test from another device ?

Best regards,
8Theme’s Team

Hello @ziga32
We made a test from our device with no issues -> https://fex.net/s/6dvryox. Please, check the issue from another device to ensure it is not caching issue.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

We have tested the issue you reported but were unable to reproduce it on our side. Could you please let us know if you are using a specific device or browser for your testing?

Regarding your question about location, yes, some of our support team members are based in Ukraine. Thank you for your interest.

Best regards,
8Theme Team

Hello @ziga32
We cannot check your web-site. Please, refer to the screenshot details -> https://prnt.sc/UJksf_2EWrLH.
Kind regards, Jack Richardson
The 8theme’s team

Hello @jy,

We generally do not recommend using multiple items with mega menus in each one. However, you may consider using the “All Categories” widget. If you are working with Elementor, you can also take advantage of the Mega Menu functionality: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/.

Additionally, if you would like to create a custom menu layout, you may install any suitable plugin available on WordPress.org and build it according to its functionality.

Best regards,
8Theme Team

Hello @Kristjan
Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, please, attach us the video so we could recreate the issue on your web-site.

Kind regards, Jack Richardson
The 8theme’s team

Hello @alexjourneyworldwide,

During our testing, we noticed that you are using a plugin that affects the scrolling on your pages and may cause certain issues:
mousewheel smooth scroll

We recommend temporarily disabling this plugin and checking the functionality of your buttons on the single product page.

As an alternative solution, you may disable the sticky content and achieve the default browser scrolling effect by adding custom CSS in your Theme Options.

Best regards,
8Theme Team

Hello @Istos,

The issue may be related to low server parameters, which can cause certain resources on your website to load slowly: https://prnt.sc/oj3ShnGZEjez. We recommend optimizing the server settings and checking the results afterward.

Additionally, we were able to initiate testing of your website using the mentioned tool (please see the screenshot provided in private), but the loading process took some time.

Best regards,
8Theme Team

Hello @mell,

As we mentioned earlier, there was an issue with some string translations (https://prnt.sc/SH1-9ckkAIo1). We have now resolved this, and you can verify that everything works correctly after the update. Also, we suggest you to carefuly make such translations for strings that contain special chars in strings.

Best regards,
8Theme Team

Hello @mell

Could you please provide temporary wp-admin access? We need to check your settings because the changes we made on your server will be overwritten after update so we want to ensure the strings are correctly translated.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Hanzla Nadeem,

Thank you for your message. FTP (File Transfer Protocol) access allows us to connect directly to your website’s server in order to upload, download, or modify files. This type of access is often required for troubleshooting, theme installation, or resolving technical issues that cannot be managed only from the WordPress dashboard.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello @josephchan,

Our support team provides assistance with fixing bugs or issues related to our theme. However, your request concerns customization, which falls outside the scope of our standard support. If you would like to request customization, you may submit your request through our partners at the following link: https://codeable.io/?ref=qGTdX

Best regards,
8Theme Team

Hello @Acrdev,

As you know, each design is based on the customer’s specific requirements. If you would like to make the breadcrumb background image responsive, you will need to apply some custom styles within specific CSS media queries.

You can test the positioning using tools such as https://nikitahl.github.io/bg-image/ or apply your own custom styling, for example:

@media only screen and (max-width: 768px) {
    .page-heading, .breadcrumb-trail {
        background-position: right center !important;
    }
}

Alternatively, you may use the following:

@media only screen and (max-width: 768px) {
    .page-heading, .breadcrumb-trail {
    height: 100%;
    background-size: cover;
    background-position: bottom center !important;
    aspect-ratio: 250 /79;
}
}

Please note that there is no ready-made solution for this.

Best regards,
8Theme Team