Dear @bajirap,

I hope you are doing well.

Could you kindly reach out to your hosting provider and request them to check the server error logs? We have reviewed your website from our dashboard, and no visible issues were detected on our end.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Chartnet,

We hope you are doing well.

We attempted to implement some test code changes; however, it appears that a CDN is active on your website, preventing us from seeing the modifications we made to the files.

Could you kindly consider temporarily deactivating this feature or advising us on an alternative way to disable it for testing purposes?

We appreciate your assistance and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @CD,

I hope you are doing well.

Could you please update the previous CSS with the following modifications?

.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(1) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(2) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(5) .nav-sublist-dropdown {  
    top: 0;  
    transform: none;  
}

As you can see from the snippet, we have added one additional line to assign the 5th item of the menu, ensuring that the dropdown aligns at the top. This adjustment allows for longer menu items, such as the one shown in the following example: https://prnt.sc/7LQjwUuZtGK9.

If you need to apply similar changes to other items, you can count the preceding items and adjust the CSS accordingly. For reference, here is an improved version: https://prnt.sc/2VtYQ0-R8DDN.

Thank you in advance for your assistance. Please let us know if you need any further clarification.

Best regards,
Jack Richardson
8Theme Team

Dear @Generaltec,

I hope you are doing well.

Could you please review the following videos to check the functionality of the sliders?

– https://gyazo.com/da1eb97de50aea5ffbbc3f7f75f77a11
– https://gyazo.com/c65639e23d6c2c51417bf5cfd22503b8

From our end, the sliders appear to be working correctly. However, we would appreciate it if you could share examples of how the sliders appear on your device for further verification.

Thank you for your time and assistance. We look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @slw250@hotmail.com,

Thank you for reaching out to us.

The implementation of displaying variable products as simple ones requires forcing them to appear above all other products while ignoring the sorting options. This is due to the way the code modifies the SQL query, appending the necessary SQL injection before the sorting query. As a result, these products are displayed at the top without the possibility of being reordered.

However, you may explore alternative solutions by using another plugin that offers this functionality with more advanced configuration settings. It is quite hardly possible to achieve this through theme code customization.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Anurag,

The stretch section functionality is a default feature of Elementor scripts. You may consider deactivating the stretch section option. After doing so, you can apply the following custom CSS to the specific section that was previously stretched using JavaScript:

Steps:
1. Edit the section.
2. Navigate to the “Advanced” tab.
3. Add the following CSS under “Custom CSS”:

selector {
left: 50%;
  margin-left: -50vw;
  margin-right: -50vw;
  max-width: 100vw;
  position: relative;
  right: 50%;
  width: 100vw;
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @CD,

I hope you are doing well.

Since there are a large number of items in the sublist, you may consider adding the following custom CSS to adjust the dropdown position for the first two items, ensuring they align with the top of the parent item:
https://prnt.sc/TFQ59wQO8Td1

.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(1) .nav-sublist-dropdown,  
.elementor-widget-theme-etheme_departments_menu .etheme-elementor-nav-menu.vertical > li:nth-child(2) .nav-sublist-dropdown {  
    top: 0;  
    transform: none;  
}

You can add this snippet to your “child-theme/style.css” file or navigate to “Theme Options -> Theme Custom CSS -> Global CSS” to apply it.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Generaltec,

I hope you are doing well.

Could you kindly confirm which patches have been installed? Provide us the screenshots of the installed ones. Because upon reviewing the Patch List on your dashboard, it appears that none have been activated (as shown in the following screenshot: https://prnt.sc/m5X5fi4df866).

We would appreciate it if you could activate the necessary patches as they contain the fixes for the mentioned issues you said and verify whether the issues have been resolved.

Thank you for your time and assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Tommy

You provided the wp-admin access but we also need the FTP access. Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, you mentioned a few topics related to the support of the Germanized plugin. Unfortunately, we do not have login access to their support platform to review the conversations. Would you be able to provide us with the necessary login details so that we can check the topics you referred to in your next reply?

Kind regards, Jack Richardson
The 8theme’s team

Dear @anli75,

We kindly ask you to take some time to check whether clearing the Elementor cache resolves the issue. If the problem persists, we recommend reaching out to your server provider to inquire about any additional caching mechanisms in place and follow the suggestions they provide.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Anurag,

We hope you are doing well.

We have attempted to test the issue multiple times but were unable to reproduce it. Could you kindly try uploading a different loader on your website and check if the issue persists? Alternatively, if this problem occurs only in specific cases on mobile devices, it might be more effective to disable the site preloader for mobile users.

If you decide to proceed with this approach, you can add the following custom snippet to your “child-theme/style.css” file:

@media only screen and (max-width: 768px) {  
    body > .et-loader {  
        display: none;  
    }  
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Hello @Micksc62

We would like to inform you that the latest patch (#9485845) has been successfully activated on your website. You can view the details here: https://prnt.sc/g4bVjwaQvsCn.

Kindly check the sliders to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope you are doing well.

Could you please review the following video? https://gyazo.com/0227c305cb2f75a20e95d57265d78ec1

Additionally, kindly clear your browser cache and check again. Please note that we thoroughly test all patches before recommending their installation to our customers.

Such shadow is cropped by the overflow from Elementor styles -> https://prnt.sc/UJ6Cjt8aQFoT so as it is very specific you can add few lines CSS for such box-shadow arrows cases. CSS solution that you can add to any slider widget with bottom arrows and shadows on such slider:

selector .etheme-elementor-swiper-entry.bottom .swiper {
    padding-bottom: 20px;
}

Note: padding depends on the shadow spread you have for arrows.

Should you have any further questions, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @alhamzamedia,

I hope you are doing well.

1. As you may have noticed, the dropdown option is not available for the cart element in the header on mobile devices (https://prnt.sc/_NyKqucn7CLt). This is due to UI/UX considerations. For this reason, we recommended using the “XStore Header Builder” based on “Elementor”, as it is better optimized, offers more features, and provides additional customization options.

Additionally, there is a global option for cart content type https://prnt.sc/EPvuyhOiEJ-Q that ensures compatibility across all devices.

If you would like to “forcefully enable the dropdown type” for the cart element in the mobile header from Customizer, you may add the following snippet (https://prnt.sc/6oh3ChBm3Gv7) to your “child-theme/functions.php” file:

add_filter('theme_mod_cart_content_type_et-mobile', function() {
    return 'dropdown';
});

However, please note that this dropdown type functions only on “hover”, meaning that on mobile devices, users will be redirected upon clicking instead of seeing a hover effect (https://gyazo.com/9e3ea5da2301aa8da3796a68e33b5bb4).

2. Kindly review the “cart element settings” for each of your multiple headers to ensure proper configuration (https://prnt.sc/zySUY1Suj2DL).

3. The details regarding this issue have been explained in the first point.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @storeqoso,

We would like to inform you that the latest patch (#9486087) has been successfully activated on your website. You can view the details here: https://prnt.sc/6QMtimKZYvA0.

Kindly check the sliders to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team