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Viewing 30 posts - 2,521 through 2,550 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Niddy
    Please, try to add next snippet:

    @media only screen and (max-width: 767px) {
    .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et_column {
        justify-content: space-between;
    }
    
    .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et_column .price {
        display: inline-flex;
        flex-direction: row;
    }
    }
    
    @media only screen and (max-width: 480px) {
        .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et_column .price {
            font-size: 14px;
        }
    }

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Krafts & Kreations,

    There are no predefined settings available to assign images to these categories, as they are created manually and are not displayed in your backend. If you would like to set custom images for these items, you can use the following custom CSS snippet in the Spotlight widget -> Advanced -> Custom CSS:

    /* new */
    selector .etheme-category-grid-image[data-type=new] {
        background: url(https://placehold.co/600x400);
        background-size: cover;
        background-position: center center;
    }
    
    selector .etheme-category-grid-image[data-type=new] a {
        color: transparent;
    }
    
    /* Shop all */
    selector .etheme-category-grid-image[data-type=all] {
        background: url(https://placehold.co/600x400);
        background-size: cover;
        background-position: center center;
    }
    
    selector .etheme-category-grid-image[data-type=all] a {
        color: transparent;
    }

    Additionally, this widget displays dynamic categories based on the page it appears on and the query of that page. If you wish to display specific categories, you can manually set the Data Source in the widget to “IDs” and add the categories you would like to show.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Niddy
    Please, clearify what elements you want to show on mobile and in what order and sizes ?
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam,

    There are no built-in settings available to apply multiple discounts within the mini-cart content. However, you may install third-party plugins that offer such discount functionality.

    Please note that the discounted price is not being displayed because some of the plugins you are using appear to modify the price currency, which has caused an issue preventing the theme script from calculating the discount correctly. You can refer to the following screenshot for more details: https://prnt.sc/T7N61DQ4tHrB.

    Could you please test the issue with only the required plugins activated on your website? If the issue persists, kindly provide us with temporary WP-Admin and FTP access to your website so that we can investigate further.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @movileanu,

    You are currently using the Elementor Header Builder, so the settings from Theme Options → Header Builder do not apply in this case. If you would like to use the header builder from the Customizer instead, please disable the Elementor header by setting its conditions to “None.”

    If you have any further questions, please attach some screenshots to help us better understand your request.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Niddy,

    Could you please try using the following custom CSS snippet:

    @media only screen and (min-width: 768px) and (max-width: 992px) {
    .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et_column:has(.sticky_product_title) {
        display: inline-flex;
        width: auto;
    }
    
    .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .sticky_product_title {
        white-space: nowrap;
        overflow: hidden;
        max-width: 130px;
    }
    
    .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et_column {
        width: auto;
        flex: 1;
    }
        .elementor-widget-woocommerce-product-etheme_sticky_cart .etheme-sticky-cart .et-container {
            max-width: unset;
            width: 100%;
        }
    }

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Luca Rossi,

    The issue may be caused by having multiple headers configured with the same conditions (see: https://prnt.sc/-UNshMBuKuWq). We verified this by switching to the Table view of the builders in the Elementor Site Editor.

    We recommend moving the other headers to the trash and keeping only one, which you can then translate using WPML. Please refer to Elementor’s documentation for guidance on translating templates.

    Additionally, we suggest disabling debug mode on your website, as it is a live store. This will prevent your customers from seeing such notices on their end.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Thank you for your understanding and for bringing this to our attention.

    Best Regards,
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Hannah,

    We have tested your website and it appears that you have installed the LiteSpeed Cache plugin, which has resolved the previously mentioned issues. We did not encounter any of those issues during our tests: https://prnt.sc/pEgcm8j0AlCI.

    Could you please confirm whether the issue has been resolved, or provide more details if you still have any questions?

    Best regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ahmadruz98,

    Thank you for your update. We are glad to hear that the issue has been resolved. We will mark this request as closed.

    Best Regards,
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DonDigital,

    Could you please try adding the following snippet to your child theme’s functions.php file:

    add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
        return $in_preview;
    }, 10, 2);

    After that, please clear your cache and check if the issue persists.

    If you still require assistance, kindly provide us with temporary WP-Admin and FTP access in the private content section.

    Best regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We have tested the home page, and the sliders are displaying correctly in both incognito and regular modes when the following setting is applied: [Elementor → Settings → Performance → CSS Print Method → Internal Embedding] (https://prnt.sc/msqm3-W5BHof). This indicates that some caching of the following file still exists: https://www.karaonline.si/wp-content/uploads/elementor/css/post-91.css. When the “External File” option is selected, the issue appears on our side as well. Could you please check on your server whether any caching system is active that might be affecting the display on your end? It is possible that a Redis cache or a similar system is installed on your server.

    Please note that this issue is not related to our theme, as you are currently using the default Elementor widget to display gallery images, which also does not appear correctly on your side. We recommend contacting your hosting provider to clear all caches and verify whether any caching settings are enabled for your website.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We have tested the page you shared in your reply (https://www.karaonline.si/test-2/) -> https://www.8theme.com/topic/sometimes-slider-shows-sometimes-it-does-not/#post-456442.

    We also recommend creating a separate page with similar content and testing it, as such a page would not have been opened on your devices before and therefore would not be cached.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, alexjourneyworldwide

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ahmadruz98

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    According to the documentation of the Loco Translate plugin (https://localise.biz/wordpress/plugin/faqs/custom-folder), the correct path is as follows: https://prnt.sc/B1yH0W18XUKQ.

    If you have any questions related to the Loco Translate plugin, please submit them on their support forum: https://wordpress.org/support/plugin/loco-translate/, as we provide support only for our own projects.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos
    1/ Yes, you can set this option.
    2/ No, such functionality is not available so you can only make some customization to have such design.
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We have reviewed the page you mentioned, and the sliders are displayed correctly both in desktop (incognito and regular mode) as well as on mobile devices.

    We kindly ask you to test this on a different page, as the content of the current page may be cached somehow.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @alexjourneyworldwide,

    Could you please try applying the following custom CSS and then check your Single Product layout?

    @media only screen and (min-width: 992px) {  
        .single-product-wide.product-fixed-content .product-content {  
            height: 100vh;  
            overflow: auto;  
        }  
    
        .single-product-wide.product-fixed-content .product-information-inner {  
            position: sticky !important;  
            top: 0 !important;  
            width: auto !important;  
        }  
    .single-product-wide.product-fixed-content .product-information-inner.is_stuck + div {
        visibility: hidden;
        opacity: 0;
    }
    
    }

    Additionally, we kindly suggest reviewing the second request in your topic using the default theme, as it is not related to our theme’s functionality and appears to be caused by an additional plugin installed on your website.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    You may temporarily rename the modified files in your child theme and check whether the layout and design remain the same. If there are no differences, you can safely remove those files from the child theme folder. Should you wish to adjust the design of such content, you can apply custom CSS.

    For further guidance, please refer to the following documentation:
    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos
    Could you please, clear your browser cache and check then. Also, provide us a video of the issue you have now.
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    The issue is related to your browser’s cache. You may either clear your browser cache and cookies (please note that this will remove any stored login details), or alternatively, you can create a new page that has not been previously opened on your mobile device, add the same widget there (you can copy it from the existing page), and then check again.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32
    So, we would ask you to check now the mentioned page -> https://www.karaonline.si/test-2/ . We tested and the slides are shown correctly now.
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    Please check now. We have made the following changes: https://prnt.sc/7zJqXXaTmDmL. Additionally, we kindly ask you to separate your topics for different questions.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Could you please clear your CDN cache or temporarily disable it on the website? We have made some improvements to the mentioned page, but the updated layout is not being displayed.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    Could you please provide us with the URL to the testing Thank You page? We have noticed that you are not using the Cart/Checkout advanced layout, so the thankyou.php file should be applied to such a page on your website.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Could you please try using a different widget for creating slides and check if the issue persists? You may use the XStore Slider (https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/), Carousel anything, Elementor Slides widget, or a banner. The problem might be specific to the current widget, which makes it difficult for us to identify and provide a proper solution.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    Could you please provide us with the website to which your question is related? The second file should be modified only if you are using the advanced layout, as described here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/.

    If you require further assistance, kindly attach the wp-admin access to your website.

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Istos,

    Please, use the public reply form if your message does not contain any private details.

    Regarding your question, the thank-you page can be found in the following template file:
    xstore/woocommerce/checkout/thankyou.php

    However, if you are using the Cart/Checkout advanced layout, please copy and modify the following file in your child-theme instead:
    xstore/woocommerce/checkout/thankyou-advanced.php

    Best regards,
    8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Md Anwar H.
    Please, check from another device or clear your browser cache. We checked from our side and it works correctly -> https://gyazo.com/c56552e20dd0da091656540ee8643de7.
    Kind regards, Jack Richardson
    The 8theme’s team

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    2,521–2,550 of 17,791 posts
Viewing 30 posts - 2,521 through 2,550 (of 17,791 total)