Dear @Zamgra_Legacy,

Thank you for reaching out to us.

Could you please provide the URL of the page where this section appears? This will help us better understand the issue and assist you more effectively.

Additionally, we kindly recommend creating separate topics for each of your questions, rather than combining them into a single thread. This approach allows our support team to address each concern more efficiently and provide you with the highest level of assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zamgra_Legacy,

Thank you for reaching out.

You can display specific content within the Custom tab by using dynamic tags, as shown in the following screenshot: https://prnt.sc/J4XjzmSChht4. For this reason, we recommended exploring the use of the Advanced Custom Fields (ACF) plugin. This plugin enables you to add custom content to your single product pages in backend and then display that content dynamically in any widget that supports dynamic tags.

For more detailed information on how to use ACF fields with Elementor’s dynamic content feature, please refer to the following link: https://elementor.com/help/elementor-acf/.

Should you have any further questions, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rayee,

1. The “Filter by Categories” widget operates in AND query mode by default. This means that when you select a category and then click on another one, the filter will add the new category to the URL for redirection, rather than replacing the previous selection.

If you require a different filtering behavior, we recommend using the default WooCommerce Product Categories widget, which may better suit your needs.

Alternatively, if you would like to prevent users from selecting an additional category when one is already selected, you may use the following custom CSS snippet:

.etheme_widget_cats_filter:has(.current-item) li:not(.current-item) a {
    pointer-events: none;
}
.etheme_widget_cats_filter:has(.current-item) li:not(.current-item, .etheme_sidebar-widget-list-expand):hover {
    cursor: not-allowed;
}

For guidance on where to place custom CSS, please refer to the following documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

If you wish to disable multiple categories filters for the Spotlight Categories widget, please refer to the solution provided in this post:
https://www.8theme.com/topic/spotlight-categories-acts-different-if-clicked-once-or-twice/#post-435642

2. Regarding your question about disabling the zoom effect on product images when hovering:
We have already addressed this in a previous response:
https://www.8theme.com/topic/i-have-attached-a-screenshot-for-my-questions/#post-441225

To disable the zoom effect, please edit your Archive page and review the hover effect settings in the Archive Products widget. You can refer to the following screenshot for guidance:
https://prnt.sc/uZQv3zt4ydkm

Currently, the hover effect has been set to “disable” so you may verify that the changes meet your expectations.

Best regards,
The 8Theme Team

Dear @Zamgra_Legacy,

Thank you for reaching out.

Please note that it is not feasible to ensure full compatibility with every plugin available globally, particularly those that are less widely used. The plugin you are currently using has approximately 1,000 active installations, which limits our ability to provide dedicated support for it.

If you would like to display more specific product-based content on your single product pages, we recommend using the Advanced Custom Fields plugin, available at: https://wordpress.org/plugins/advanced-custom-fields/. This plugin allows you to add custom fields to your product editor and display them on the front end using Elementor’s dynamic tags feature: https://developers.elementor.com/docs/dynamic-tags/.

Should you require further customization beyond this, you are welcome to submit a request through your account at: https://www.8theme.com/account, under the Customization section.

Best regards,
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

If you are using the Elementor builder to create your Search Results page, we kindly recommend that you also configure the Products Archive page using the same builder to ensure proper setup and compatibility.

Additionally, we would appreciate it if you could provide us with the following:

– Screenshots showing the details of the searchable product and any redirections you are experiencing.
– FTP access credentials, so our team can further investigate and, if necessary, make adjustments to the theme files to help resolve the issue.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We hope this message finds you well.

Please accept our apologies for the delay in responding. We have reviewed the issue; however, in order to conduct a more thorough investigation on your staging website, we kindly request FTP access.

Could you please provide us with the necessary FTP credentials at your earliest convenience?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Kingsley,

We hope this message finds you well.

Kindly navigate to the Theme Options section, where you will find the specific setting you are looking for: https://prnt.sc/tO7oPgLVWEUS. Additionally, we have included a search panel within the Theme Options to help our customers easily locate the desired settings: https://gyazo.com/32b995dadf9618cb6aa595afbdd2068b.

Please note: placing a video in the first position may potentially cause issues with sticky sections, as videos typically require more time to load compared to images. We recommend testing this configuration to ensure it meets your requirements.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Martin,

Thank you for reaching out to us.

We apologize, but it is difficult to recall the exact reason why this filter was implemented globally. However, if the code snippet we provided works correctly for your specific case, you are welcome to keep it on your website.

If you have any further questions or concerns, please feel free to share additional details or screenshots. This will help us better understand the issue and provide you with an appropriate solution.

Best regards,
Jack Richardson
The 8Theme Team

Hello @heliodiaraujo,

Thank you for your message.

We appreciate the update and are glad to hear that the issue may now be resolved. It’s a good idea to monitor the situation over the next 48 hours to ensure everything is functioning correctly.

Please feel free to reach out to us with any feedback or if you need further assistance.

Best Regards,
8Theme’s Team

Dear @Terpsauce,

Thank you for reaching out.

If you are not fully satisfied with the built-in Age Verification popup functionality provided by our theme, you have the option to create a custom popup using Elementor’s Popup Builder. This allows you to design and configure the popup according to your specific requirements by applying the appropriate conditions and filters.

For detailed guidance on how to create your first popup with Elementor, please refer to their official documentation: https://elementor.com/help/how-do-i-create-my-first-popup/

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We would like to kindly remind you that we have not yet received the URL of the demo from which you imported the content. Please note that in our older demos, the default shop layouts were used. However, your website appears to be utilizing the Elementor builder for configuring the shop layout.

Elementor Archive Products builder employs entirely different widgets with their own set of options, which were specifically developed to meet the needs of the majority of our customers. As a result, some features available in the older default shop layouts may not be present in the new Elementor-based widgets.

We appreciate your understanding and look forward to receiving the requested information to assist you further.

Best regards,
The 8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

1. To adjust the color of the clear button in dark mode, you may use the following CSS:

[data-mode=dark] .elementor-widget-theme-etheme_mobile_menu .etheme-search-input-form-wrapper .etheme-search-form-clear {
    color: #fff;
}

2. If you would like to apply custom CSS properties to the search button, you can use the following selector:

.elementor-widget-theme-etheme_mobile_menu .etheme-search-form-button-wrapper

For example:

.elementor-widget-theme-etheme_mobile_menu .etheme-search-form-button-wrapper {
    color: red;
    background: blue;
}

3. Please note that we do not offer specific configuration options for the Search element within the mobile menu widget. This is because the mobile menu is designed to display only universal elements that are optimized for limited space. Advanced configuration options are available only for the original search widget used in the main header, and are not applicable to the mobile menu version.

Best regards,
The 8Theme Team

Dear @Aldo Carrillo,

We kindly recommend that you contact your hosting provider to review the server error logs, as the issue appears to be related to the hosting configuration rather than the theme itself.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

Upon reviewing the source code of your website, we were unable to locate the custom snippet we previously recommended in our response here: https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438570.

Kindly ensure that the provided custom snippet is added to your site, as it was specifically created to resolve the issue you reported. Once implemented, please check the results and let us know if the problem persists.

We appreciate your cooperation and thank you for respecting our support team’s time.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We hope this message finds you well.

We would kindly like to ask you to test the following solution and share your feedback with us at your earliest convenience.

Please add the following code snippet to your child theme’s functions.php file:

add_action( 'after_setup_theme', function() {
    add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );
}, 999 );

This solution has been provided to address compatibility issues that may arise due to conflicts with certain plugins. For your reference, similar cases have been discussed in the following forum threads:

– https://www.8theme.com/topic/pos-plugin-conflicts-with-xstore-core-product-variants/#post-357387
– https://www.8theme.com/topic/composite-product-missing-qty-at-end-of-selection/#post-329653

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team