Jack Richardson

Hello @JohnyB

Could you please provide temporary wp-admin access, as the previous access is outdated? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @JohnyB,

You have renamed the default WooCommerce category “Uncategorized” to “New.” By default, all categories are displayed in the category list within the sidebar widget. However, you can choose to hide empty categories by adjusting the settings under Dashboard → Widgets → Shop Sidebar → Filter by Categories.

Best regards,
The 8Theme Team

Hello @Kingsley H,

Thank you for your detailed message and for sharing the additional information. We appreciate the time you have taken to investigate the issue and to provide comparisons with the Shopify version of your site.

We understand that the problem occurs only on iPhone devices when the site is opened through the Instagram browser, and not through other browsers or platforms.

We will await the solutions your team can provide, as the issue has been documented and appears to be an Instagram-related bug. Once your team or the support channel you contacted has any updates or solutions, please share their feedback with us so that we can understand how the issue was resolved.

Best regards,
The 8Theme Team

Hello @Iñigo,

We appreciate your message. If your request is solved, you can mark this topic as solved.

Best Regards,
8Theme’s Team

Hello @GigWeb,

We apologize for not checking this earlier. Could you please try the solution described above?

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Iñigo,

If the issue appears only on your staging website and you have already resolved it on your live website, could you please clarify the solution you implemented there? We do not encounter this issue on our local websites, so we need to examine it in detail on your staging website. It is possible that some files were modified directly in the theme or the XStore Core plugin, which might explain why the issue occurs only on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction

Please, check now. We set next value for your main container on home page -> https://prnt.sc/RnT7gxN4TTcI.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @GigWeb,

Could you please review the following reply and the solution provided here: https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536? If you are unable to achieve the described results, kindly share your feedback, and we will implement the solution on your website.

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @makeitsimple,

We have reviewed the issue on your website but were unable to reproduce it. Please check the issue again using a different browser or by clearing your browser cache.

The bug was previously uploaded to your website once a solution was found, and the fix is also included in the latest update.

Best regards,
The 8Theme Team

Hello @Iñigo

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Iñigo,

We have reviewed your website but did not find any issues. Could you please check it again or adjust the settings so that we can replicate the issue on our side? Additionally, please provide temporary wp-admin access in the private area.

Best regards,
The 8Theme Team

Hello @esi

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @VoyagerVA,

During our testing, we noticed that the products are still not displayed on the non-builder Shop page. This may indicate either cached data on your server or an incorrect WooCommerce configuration.

Could you please check the server cache by contacting your hosting provider? Additionally, we kindly ask you to switch your website to a default theme, such as Storefront, and verify if the issue persists.

If you prefer, we can perform this test on your website ourselves, but we would like to request your permission before proceeding.

Best regards,
Jack Richardson
8Theme Team

Hello @ERIC,

Could you please clarify how you added the “Features” tab on the single product page? Did you use the “Custom Tab” option in the Single Product Elementor Builder, or did you apply a different method?

If you would like to display custom information for each product in this tab, you can use a dynamic tag, as shown in the following screenshot: https://prnt.sc/J4XjzmSChht4. For this purpose, we recommend exploring the Advanced Custom Fields (ACF) plugin. This plugin allows you to add custom content to your single product pages in the backend and then display that content dynamically in any widget that supports dynamic tags.

For more detailed information on how to use ACF fields with Elementor’s dynamic content feature, please refer to the following link: https://elementor.com/help/elementor-acf/.

Best regards,
Jack Richardson
8Theme Team

Hello @KSP ELECTRONICS,

We have improved the padding of the section shown here: https://prnt.sc/HxgXYlTn2Fx9. However, if you would like to adjust the values further, you are welcome to modify them according to your preferences.

Best regards,
Jack Richardson
The 8Theme Team