Jack Richardson

Hello @josephchan,

At this time, you can select only one preferred option to display posts – either by categories or by tags – but not both combined. If you would like to request additional options for this widget, please submit your suggestion on our task board: https://www.8theme.com/roadmap/.

Regarding the modification of the position of related posts displayed by a third-party plugin, please refer to the plugin’s documentation or contact their support team, as we provide assistance only for our own products.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley,

Thank you for your message and for letting us know that the issue has been resolved. We appreciate your update and are glad to hear everything is now working properly. Could you, please, clearify the solutions your developer implemented so we would know it if similar request exists from other customers ?

If you need any further assistance, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team

Hello @Cookster Creative,

We have found a similar topic that you previously created regarding the Cart page: https://www.8theme.com/topic/sales-booster-shipping-progress-bar-in-basket-calculating-incorrectly-with-multi-buy-discount/#post-458230.

Could you please continue the discussion in that thread? We have already updated your message in topic to include current topic details. We believe it concerns the same issue, and it would be best to keep all related information in one place rather than managing separate topics with different support managers.

Best regards,
Jack Richardson
The 8Theme Team

Hello @sethr,

Could you please clarify how to reproduce the issue? We opened the website in incognito mode but did not encounter the reported error (please check the private content).

Kindly review the following possible solutions:

1. Browser Caching Issues:
– Clear your browser’s cache and cookies, as outdated or corrupted cached files may prevent the browser from fetching the latest versions of code chunks.

2. Network Connectivity Problems:
– Verify your internet connection to ensure it is stable and reliable.
– Try using a different network, such as switching between Wi-Fi and mobile data, to rule out network-specific issues.

3. Server-Side Deployment or Configuration Problems:
– Confirm that all necessary code chunks are correctly deployed on the server and accessible at the expected paths.
– Check server-side caching settings. If using a CDN or server-side caching, ensure that caching is not preventing the delivery of updated chunks. Consider setting the Cache-Control headers to no-store, no-cache, must-revalidate for the main HTML entry file (e.g., index.html) to prevent it from being cached.

Best regards,
Jack Richardson
8Theme Team

Hello @JohnyB,

During our inspection, we found that your swatch attributes were created using non-Latin characters (see: https://prnt.sc/2mKUIVoMMyuQ, https://prnt.sc/01Emo0EVL7Uo). When we created a test attribute using Latin characters as required (see: https://prnt.sc/TQKgHhHDvQ_n) and applied it to a test product, the swatches displayed correctly (see: https://prnt.sc/4cyicAMhoEiZ).

Please recreate your attributes using Latin characters and assign them to your products. We recommend creating one test attribute first and checking the frontend to confirm that it displays properly.

Best regards,
Jack Richardson
8Theme Team

Hello @steven,

Thank you very much for your kind message and appreciation.
We are always happy to assist you and truly value your continued support.

Best Regards,
8Theme’s Team

Hello @Steven,

We have reviewed the issue with the Storefront theme, and the same problem occurs there as well (https://prnt.sc/74lyeQunbCE-). This indicates that the issue is not directly related to our theme. We would appreciate it if you could share the solution provided by the plugin’s author once it becomes available.

Best regards,
8Theme Team

Hello @JohnyB

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @JohnyB,

We are sorry, but we do not fully understand your request. It also appears that the screenshots you provided are not related to this topic and should be attached to a different one. Please submit separate topics for different questions. If the main issue in this topic has been resolved, kindly mark it as solved.

Best regards,
The 8Theme Team

Hello @JohnyB,

Please check it now. The issue has been resolved by removing and re-adding the “Add to Cart” widget in the Single Product editor. It appears that the caching system caused the content to display incorrectly if it was not re-saved after the Catalog Mode modifications.

Best regards,
Jack Richardson
8Theme Team

Dear @JohnyB,

Please check the settings shown in the following screenshot: https://prnt.sc/JfgA1bZ3SFBV. You can configure the option to limit the title by lines or characters there. If you have already tried this but the changes were not applied, or if you need any further assistance, please provide us with additional details such as screenshots and temporary wp-admin access so that we can review the issue from our side.

Best regards,
Jack Richardson
8Theme Team

Hello @Steven,

We have tested the issue using the default shortcode and also noticed errors related to the mentioned payment plugin (see: https://prnt.sc/pnXb7XbDwVlN, https://prnt.sc/4T3YrOLNAhDu). This indicates that the issue is likely related to the configuration or code issues of the payment plugin settings rather than our theme’s code.

In this case, we would like to suggest the following steps:
1. If possible, please test the functionality on your staging website using a default theme such as Storefront.
2. May we temporarily switch to the default theme on your current website for testing purposes?
3. Could you also contact the plugin’s support team and ask them to review the issue?

Best regards,
Jack Richardson
8Theme Team

Hello @Hesham,

We display these product categories using the default WooCommerce function wc_get_product_category_list (https://wp-kama.com/plugin/woocommerce/function/wc_get_product_category_list), and they appear in the order returned by WooCommerce. If you would like to modify the order of the results, you will need to use custom PHP code or create your own function to display the items in your preferred order.

For example, you can copy the etheme_product_cats function from xstore/framework/woo.php to your xstore-child/functions.php file and modify it directly there. Please note that we are unable to provide such in-depth customization, but we are always happy to suggest tweaks or ideas to help you implement your request.

Additionally, you may submit your request to WooCommerce support, as this matter relates to their code. You can refer to a similar discussion here: https://wordpress.org/support/topic/change-order-of-sub-product-categories-on-main-category-page/

Best regards,
Jack Richardson
8Theme Team

Hello @2347281,

Please try adding the following custom CSS in Theme Options -> Theme Custom CSS -> Global CSS:

.etheme-product-grid-item .st-swatch-popup > .et_st-default-holder ~ .et_st-default-holder {
    display: none;
}

If you need any further assistance, kindly provide us with screenshots of your swatch configuration located in Theme Options -> WooCommerce -> Shop Elements -> Variation Swatches, so we can better understand your settings.

Best regards,
8Theme Team

Hello @itxteam,

We have reviewed your “Contact Us” page both from the frontend (https://prnt.sc/R4_z5vLzRb4b) and from the editor (https://prnt.sc/vtIxwJBC99CG). The layout appears identical in both views, and we did not find any issues with this page.

Based on your screenshot of the Blog page, the layout also appears consistent between the Theme Options preview and the frontend.

Could you please provide us with the specific page that is not displaying correctly on the frontend? According to the screenshots you shared, the pages shown in the frontend and the editor are different.

Best regards,
Jack Richardson
8Theme Team