Forum Replies Created

Viewing 30 posts - 16,501 through 16,530 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to use other type of header where search form is enabled by default.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mothpre,

    To make your site multilingual you need to use WPML plugin https://wpml.org/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @gurudasmaquinas,

    Issues with translation lines in cart page with poedit plugin will be fixed in next theme update.
    Sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard (wp-admin link, user, password) and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to add this code in custom.css:

    .wpb_single_image img {
      position: relative;
      left: 50%;
      margin-left: -150px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. Please update all required plugins to the latest version:
    https://www.8theme.com/download-plugins/

    2. Search form displays results by product title but not by SKU number.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials (FTP host, FTP username, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can edit the file wp-content/themes/woopress/framework/theme-functions.php in line 1696 and add your code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. The reason is that the original image dimensions are too small. You need upload it with higher resolution (approximately 1425px × 1900px) or disable zoom effect in WP Dashboard > Theme Options > Single Product Page.

    2. Thumbnail image was cropped because this option was enabled in Woocommerce > Settings > Products > Display > Catalog Images. I’ve disabled it and regenerated thumbnails.

    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve tested your site in IE version 11 and there are no errors. Here is the screenshot:
    http://prntscr.com/7dklhd
    Please clear browser cache before you check the site. Mare sure your browser is updated to the actual version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately we can’t tell you the exact date of the theme update. Meanwhile you can hide that message, it will not affect your site work.
    Sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve made changes for the menu which you can see in WP Dashboard > Appearance > Menus and added the following css code into custom.css:

    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li a {
    font: 14px Georgia !important;
    text-transform: uppercase;
    }
    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li .nav-sublist ul li:before {
    display: none;
    }

    Please clear browser cache and check your site. Is that what you want?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve edited the file wp-content/themes/woopress/framework/woo.php to fix this issue. Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update Woocommerce plugin to the latest version.
    Also please provide us with FTP (host, login, password) and WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version 2.7.1 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Also remove the css code provided before in custom.css.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please describe your issue in more details and provide us with the link of your site and screenshot what exactly you want to remove.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately we didn’t get your wp-admin credentials. Please resend them in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As I see Testimonials Widget is showing fine (see the screenshot http://prntscr.com/7dd353 ). Please clear browser cache and then check your site.

    To change top bar background color use this code in custom.css:

    .header-type-3 .top-bar {
      background-color: blue !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added additional class for Brands menu item in Appearance > Menus and edited the css code in child theme style.css:

    @media only screen and (min-width: 980px) {
    .menu-column3.with-image.custom_drop_down .nav-sublist-dropdown {
      width: 900px !important;
    }}
    .menu-column3.with-image .nav-sublist-dropdown ul > li {
        width: 200px !important;
    }

    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please edit the file wp-content/themes/blanco/woocommerce/cart/cart.php in line 67 and replace the code:
    $product_price = get_option('woocommerce_display_cart_prices_excluding_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_excluding_tax() : $_product->get_price();

    with

    $product_price = get_option('woocommerce_display_cart_prices_including_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_including_tax() : $_product->get_price();

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve reuploaded directory woocommerce in wp-content/themes/royal.
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    On the demo page you provided below is added description of shortcode attributes:
    number — sets the amount of products categories shown;
    parent — sets parameter to 0 to only display top level categories;
    ids — set ids to a comma separated list of category ids to only show those.

    So you can use shortcode with “ids” attribute, for example:
    [etheme_product_categories number="" parent="0" ids="7"]

    You can find category ID in the link when needed category is opened in WP Dashboard as shown on the screenshot http://prntscr.com/7dbp5w

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with the correct wp-admin and FTP credentials in private content as we can’t connect to your server with the details you provided before.
    Also please set the password without special symbols.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 16,501 through 16,530 (of 17,791 total)