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Viewing 30 posts - 16,531 through 16,560 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome. Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to add this code in custom.css:

    @media only screen and (max-width: 779px) and (min-width: 510px) {
    #rev_slider_5_1, #rev_slider_5_1_wrapper {
      width: 460px !important;
    }}
    
    @media only screen and (min-width: 940px){
    #rev_slider_5_1, #rev_slider_5_1_wrapper {
      width: 610px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    To increase logo size you can try this code in the custom.css file:

    .header-type-3 .logo-with-menu img, .header-type-4 .logo-with-menu img {
      max-width: 300px !important;
      width: 250px !important;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    To remove grey lines in header type 6 try to add this code into custom.css file:

    .header-type-6 .menu-wrapper, .header-type-6 .menu-wrapper .menu-main-container > ul > li > a, .header-type-6 .menu-wrapper .menu-main-container > ul > li:last-child > a {
    border: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need to contact Woocommerce support regarding these features.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    When I was trying to log into your WP Dashboard I received the following message:
    “Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/home/206581/data/tmp) in Unknown on line 0”

    The same error appears with default WordPress theme. It means that there is a problem from the server side. You need to solve this issue with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code to the custom.css file:

    .content-page {
        margin-bottom: 0px !important;
    }

    As I see your site already has boxed layout.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I have installed required plugins and now your site is working.
    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP dashboard credentials in private content.
    Also please describe which elements should be in separate columns.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    To fix this issue I have added this code to custom.css:

    @media only screen and (max-width: 1200px){
    .cart-bag {
      margin-top: -27px !important;
    }}

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve removed the code from your custom.css file:

    .back-history {
      display: block;
    }

    The link “Return to previous page” is displaying now. Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve removed the code from your custom.css file:

    .back-history {
      display: block;
    }

    The link “Return to previous page” is displaying now. Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added the code below into the custom.css file:

    .header-type-2.slider-overlap .header .shopping-container {
      top: 0;
    }

    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Unfortunately there is no possibility to make only slider responsive and keep the rest of the site fixed. Sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry but we can’t give you a guarantee that plugin you found has full compatibility with our theme. And yes you can test it yourself to check if it works without conflicts.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry for the inconveniences but Ultimate VC Addons plugin can’t be included into the theme package. To use parallax effect you need to create it as described in the theme documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    To solve issues with header please try to add this code to the custom.css file:

    .fixed-header-area {
      top: -190px !important;
    }
    
    html {
      overflow: hidden !important;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials (FTP host, FTP login, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code to the custom.css file:

    .header-vertical-enable .page-wrapper .header-type-vertical2 {
      border-right: 15px solid #f0f0f0 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    In WP dashboard > Static Blocks > HiddenTop I’ve selected “Make ‘Static Blocks’ translatable” (view the screenshot http://prntscr.com/7cy263 ). Then you can translate your static block as shown on the screenshot http://prntscr.com/7cy2xg
    You can translate other static blocks the same way.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem was caused by the absence of image extension (.jpeg).
    I have reuploaded correct images via WP dashboard and set them as featured images for the products.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with the screenshots for better understanding. Also provide us with WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added the code into child theme style.css file to fix the issue with menu:

    .menu-german-main-menu-container, .menu-english-main-menu-container {
    display: block !important;
    padding-top: 20px;
    }
    .fixed-header-area .menu-german-main-menu-container, .fixed-header-area .menu-english-main-menu-container {
    display: table-cell !important;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I have resaved grid “woopress” in the Essential Grid plugin.
    Please check your homepage now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I have tested your site addisonhouse.com in IE 10 and 11 versions and pop-up isn’t showing. Also in the previous topic https://www.8theme.com/topic/promo-pop-up-keeps-popping/ you provided another link http://kids.addisonhouse.com/ where pop-up exists but after clicking “Do not show this popup again” and reloading the page it didn’t show. It seems that there is a problem with your customer’s browser, she needs to check if her browser allows to save cookie files.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve edited the wp-content/themes/woopress/framework/woo.php file and removed previously provided code from custom.css to fix the issue.
    Please clear browser cache and check your site.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 16,531 through 16,560 (of 17,791 total)