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Related Product in singel product - by andina

This topic has 6 replies, 4 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

andina

Participant

June 30, 2015 at 08:33

Hello,

I have trouble when activating the option ” Enable Related Products on Product Page” in singel product page section, the related product not show as i expected, the product that show up is only some sold out product and blank image, could you please find the solution.

my site http://www.slightshop.com
trouble page : http://www.slightshop.com/produk/sepatu-booties-stiletto-hitam/

Thanks

#72304 Copied Theme version: 3.1 WooCommerce version: 2.3.11

5 Answers

Robert Hall

Support staff

June 30, 2015 at 08:37

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#72307 Copied

andina

Participant

July 1, 2015 at 02:44

here i send,

Please, contact administrator
for this information.

#72497 Copied

Eva Kemp

Support staff

July 1, 2015 at 09:54

Hello,

Did you make any changes in original theme files?
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#72534 Copied

andina

Participant

July 2, 2015 at 02:00

i don’t thing so, as i know this genuin template from themeforest…here i send the cpanel.

Thanks

Please, contact administrator
for this information.

#72731 Copied

Jack Richardson

Support staff

July 2, 2015 at 11:18

Hello,

The same issue persists with default WordPress theme too.
We recommend you to contact Woocommerce support concerning this issue. Also you can disable related products in Blanco – Theme Settings and Upsells as described in Woocommerce documentation http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

Best regards,
Jack Richardson.

#72796 Copied
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