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  andina

  Participant

  June 30, 2015 at 08:33

  Hello,

  I have trouble when activating the option ” Enable Related Products on Product Page” in singel product page section, the related product not show as i expected, the product that show up is only some sold out product and blank image, could you please find the solution.

  my site http://www.slightshop.com
  trouble page : http://www.slightshop.com/produk/sepatu-booties-stiletto-hitam/

  Thanks

  #72304 Copied Theme version: 3.1 WooCommerce version: 2.3.11

  5 Answers

  

  Robert Hall

  Participant

  June 30, 2015 at 08:37

  Hello,

  Please provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

  #72307 Copied
  

  andina

  Participant

  July 1, 2015 at 02:44

  here i send,

  Please, contact administrator
  for this information.

  #72497 Copied
  

  Eva Kemp

  Participant

  July 1, 2015 at 09:54

  Hello,

  Did you make any changes in original theme files?
  Please provide us with FTP credentials as well.

  Thank you.
  Regards,
  Eva Kemp.

  #72534 Copied
  

  andina

  Participant

  July 2, 2015 at 02:00

  i don’t thing so, as i know this genuin template from themeforest…here i send the cpanel.

  Thanks

  Please, contact administrator
  for this information.

  #72731 Copied
  

  Jack Richardson

  Support staff

  July 2, 2015 at 11:18

  Hello,

  The same issue persists with default WordPress theme too.
  We recommend you to contact Woocommerce support concerning this issue. Also you can disable related products in Blanco – Theme Settings and Upsells as described in Woocommerce documentation http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

  Best regards,
  Jack Richardson.

  #72796 Copied