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Viewing 30 posts - 15,391 through 15,420 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You should select “Image Slider” in Product Image Hover section in Theme Options > Products Page Layout. Also upload images to “Gallery images” section in product editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .category-description {
        display: block;
    }

    Please check your categories pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The mistake was in the line ga(‘set’, ‘anonymizeIp’, true);, I changed quotes to ' instead of ‘.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem was you didn’t install Woocommerce. I’ve installed it. Please check browser cache and check Home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We can’t access your wp dashboard getting this error:
    “You must log in to access the admin area.”

    Please give us permissions to enter WP admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials (FTP host, FTP username, FTP password).

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve edited the code in Custom CSS to align the menu and commented the code in the file wp-content/themes/woopress/js/etheme.js file in line 1715 to close the first category in product category sidebar.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve checked your site and haven’t seen any issues. The site was loaded for the 1st time without need to reload. Please try to check it in other browsers.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I checked your sites in IE11 and didn’t found any issues. Unfortunately we can’t replicate this problem.
    The order was placed successfully:
    http://storage4.static.itmages.com/i/15/0803/h_1438585871_5633513_2fe25773ce.png

    Do your clients use the latest version of IE?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The problem was caused by Woocommerce plugin. Seems you updated it incorrectly.
    I’ve reuploaded it and now there are no any issues. Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You have child theme enabled and version is shown from the style.css file in wp-content/themes/legenda-child. If you activate parent theme you’ll see the current theme version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    If you want to change text color for “Add to Cart” button use this code:

    a.button.etheme_add_to_cart_button.product_type_simple {
      color: red;
    }
    a.button.etheme_add_to_cart_button.product_type_simple:hover {
      color: grey;
    }

    This is for home page and shop page.

    For single product page use this code:

    .single-product-page .product-info .single_add_to_cart_button {
      color: #fff;
    }
    .single-product-page .product-info .single_add_to_cart_button:hover {
      color: #000;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Some quotes in the code were incorrect. I’ve edited it and now the code in visible via page source:
    http://storage1.static.itmages.com/i/15/0803/h_1438584991_4616644_8dbc51e938.png
    Please check it from your side.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. I’ve disabled “Nice Scroll” option in Theme Options > General. Please check slider now.

    2. Have you edited original theme files, especially style.css? Please provide us with FTP credentials.

    3. I’ve added background image for the row where text and counter elements are added:
    http://storage2.static.itmages.com/i/15/0803/h_1438584531_7885014_5e23c734f2.png
    You can change the image there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Add this code in custom.css:

    .ubermenu .ubermenu-nav {
      height: 40px;
    }
    .ubermenu.ubermenu-main .ubermenu-item-level-0 {
      margin: 0;
    }

    Please clarify what exactly you want to do with the lines over menu. Do you want to remove them?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    To make category header show you need add products to that category. Mark some products with “Gift” category and check it after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Add this code in Text element of Visual Composer editor:

    <div class="custom-info-wrap">
    <div class="custom-info-block a-left"><a href="#">Do You Have Any Question? Contact Us</a></div>
    <div class="custom-info-block a-center"><a href="#">Get 15% Off When You Spend Over $100</a></div>
    <div class="custom-info-block a-right"><a href="#">Free Shipping! All Orders Over $199</a></div>
    </div>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in Appearance > Custom CSS:

    .fixed-header-area .fixed-header .logo-with-menu {
      display: none;
    }
    
    .fixed-header-area .fixed-header .logo-with-menu+div+div {
      display: inline-block;
      margin-left: 12%;
    }

    Please check fixed header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Did you set any redirects in .htaccess file or your control panel at hosting provider for the site?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Design,

    I don’t see language buttons on your site. Please specify what exactly you want to do and provide us with a direct page link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The changes were made in the child theme so they won’t be lost after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP dashboard, FTP (FTP host, FTP user, FTP password) credentials and site link in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The email has been resent.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can add that code in your child style.css file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use the following css code in WP Dashboard > Theme Options > Custom CSS > Global Custom CSS section:

    .header.main-header .header-logo, .header.main-header .tbs {
    display: block !important;
    }
    .header.main-header .tbs {
    margin-top: 40px !important;
    }
    .menu > li.menu-item-has-children > a:after {
    display: none !important;
    }
    .product-categories .open-this, .product-categories > li.opened > .open-this {
    background-image: none !important; 
    }

    As for the request:

    Also, is there a way to make it when you first enter the website that the sidebar menu doesnt automatically open the first category?

    you need to edit the wp-content/themes/woopress/js/etheme.js file in line 1715, comment the code:

    if($this.find('.current-cat.parent-level0, .current-cat, .current-cat-parent').length > 0) {
                $this.find('.current-cat.parent-level0, .current-cat-parent').find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
            } else {
                $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
            }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve added this code in CSS block in VC editor:
    http://storage3.static.itmages.com/i/15/0731/h_1438338680_6012498_b99e96bedb.png

    Please check the header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can add that code in Theme Options > Custom CSS > Global Custom CSS to affect other pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    – The IP address has been sent to your email address. Please check.
    – I’m just opening your site and getting the same error as my colleague showed on the screenshot:
    http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 15,391 through 15,420 (of 17,791 total)