Forum Replies Created

Viewing 30 posts - 15,031 through 15,060 (of 16,109 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 18:35

    Hello,

    Unfortunately we’re still unable to log in.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 18:26

    Hello,

    We’re unable to log in. Please check provided credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 18:10

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 17:56

    Hello,

    It is necessary to add your categories to the menu manually in Appearance -> Menus section.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 17:10

    Hello,

    Please add the following code into the custom.css file:

    .header-type-variant2, .header-area, .header-type-variant2 .header {
    background: #7b8ae5;
    }

    Also could you please clarify what do you mean by the “rest of the page”?

    Here is a video tutorial how to create custom.css:

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 16:45

    Hello,

    You forgot to include link to the site. Please add it.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 15:54

    Hello,

    You have to create a ticket through the website.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 14:28

    Hello,

    This is feature for cart page and it’s enabled on your site, please check! As I previously said there is no such option for checkout page.

    Please provide us with FTP credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 14:12

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 14:05

    Hello,

    Register page uses custom template, that’s why it is impossible to add your custom content to register page via Administration Panel. If you have required skills you can edit idstore/et-registration.php file.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 13:05

    I’ve customized your Reports table.
    Please check it now!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 12:59

    Hello,

    On your server isn’t installed GD and FreeType libraries. You should contact your hosting provider concerning their installation.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 12:30

    Hello,

    1) Your custom font won’t appear on Typography section. It’s necessary to specify it manually for required selector in custom.css, for example:

    h1 {
      font-family: cs_regular; 
    }

    2) It appears to be some plugin functionality. Please try to deactivate you plugins one by one to define which one.

    3) Unfortunately there is no such option.

    4) Try to clear your browser cache. We can’t see Legenda logo on mobile device. You can set up slider visibility for mobile devices on Mobile Visibility section of Revolution Slider options.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 11:43

    Hello,

    I’ve made some changes! Please check it now.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 11:15

    Hello,

    Could you please provide us with wp-admin and FTP credentials in Private Content as well?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 20, 2014 at 10:58

    Hello,

    Please provide us with link to the checkout page.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 15:50

    Hello,

    Unfortunately it requires a lot of code rewriting to upgrade to Bootstrap 3.0, so probably no.
    Once more sorry for inconveniences!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 15:21

    Hello,

    As we can see you didn’t rename default.custom.css to custom.css. You should rename it and add all you css changes to custom.css file.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 14:26

    Hello,

    Please provide us with screenshot of what exactly color you desire to change and we’ll help you with that!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 13:54

    Hello,

    Please provide us with wp-admin credentials in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 13:33

    Hello,

    We’re glad to hear that you figured out!

    Please add the following code into the custom.css to remove box-shadow:

    .wrapper-boxed .containerInner {
    box-shadow: none; !important
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 11:09

    Hello,

    You forgot to include link to the site. Please add!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 09:55

    Hello,

    Your request is a bit unclear for us. Could you please clarify us with more details what exactly you’re unable to perform?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 19, 2014 at 09:12

    Hello,

    Unfortunately due to the fact that Legenda is working on Bootstrap 2.0 the following option isn’t supported.
    Sorry for inconvenience!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 20:14

    Hello,

    You can create Static Block and using Visual Composer plugin add row with 3 columns, then add to each column required content (using Text and Single image elements). After that go to Appearance -> Widgets and specify newly created Static Block to the Footer widget area. For more information please read our documentation about Static Blocks (https://www.8theme.com/demo/docs/legenda/#!/static_block) and Visual Composer plugin (https://www.8theme.com/demo/docs/legenda/#!/visual_composer).

    If you need more our help don’t hesitate to contact us!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 20:02

    Hello,

    I’ve placed your cart at the top bar. Please check!
    Unfortunately there is no such option in our theme. To disable pop up it is necessary to check “Don not show again” checkbox.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 18:57

    Hello,

    To enable Visual Composer for Static Blocks you should to go to Settings -> Visual Composer and check ‘staticblocks’ in Content types section.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 18:46

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 18:40

    Hello,

    Please check your links now!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2014 at 18:29

    Hello,

    1) You do not need to pay for Visual Composer. It is bundled with Legenda theme and you can find it in legenda/framework/plugins folder.

    2) Changing top cart position requires php code modification. Your previous changes were made in your original theme. To do not lose the changes after future updates we recommend you to make changes in Child Theme.

    Regards,
    Jack Richardson

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Viewing 30 posts - 15,031 through 15,060 (of 16,109 total)
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