Replies by Jack Richardson

Forum Replies Created

Viewing 30 posts - 15,061 through 15,090 (of 17,791 total)

← 1 2 3 … 502 503 504 … 592 593 594 →

Jack Richardson

Support staff

August 18, 2015 at 13:10

Hello,

Let us know if further assistance is needed.

Best regards,
Jack Richardson.

#80697 Copied In reply to: Compatibility to woocommerce 2.4

Jack Richardson

Support staff

August 18, 2015 at 12:28

Hello,

We’re getting this error when trying to connect via FTP:
Response: 530 Login incorrect.

Please check the credentials and provide us with the correct ones.

Best regards,
Jack Richardson.

#80679 Copied In reply to: NO VARIATIONS!!

Jack Richardson

Support staff

August 18, 2015 at 11:45

Hello,

We need FTP login details. Please provide us with them. If you don’t know where to find them ask your hosting provider support.

Best regards,
Jack Richardson.

#80670 Copied In reply to: NO VARIATIONS!!

Jack Richardson

Support staff

August 18, 2015 at 11:15

Hello,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

Best regards,
Jack Richardson.

#80661 Copied In reply to: NO VARIATIONS!!

Jack Richardson

Support staff

August 18, 2015 at 11:14

Hello @catrine87,

Please don’t create multiple queries.
You’ll be replied in the other topic that you created.

Thank you.
Best regards,
Jack Richardson.

#80660 Copied In reply to: Out of Stock and Unavailable

Jack Richardson

Support staff

August 18, 2015 at 11:13

Hello,

I’ve edited the file theme-functions.php in the directory wp-content/themes/classico-child/framework and replaced the code <?php echo $logo_src; ?> (line 177), <?php echo $logo_fixed_src; ?> (line 178) with the link to your logo image.
Now “Mixed Content” errors has disappeared and the page is secure:
http://storage6.static.itmages.com/i/15/0818/h_1439892753_4174690_5d7c36a973.png
Please clear browser cache and check.

Best regards,
Jack Richardson.

#80659 Copied In reply to: Problem with SSL certificate in checkout

Jack Richardson

Support staff

August 18, 2015 at 10:48

Hello,

Please create FTP account for us and provide the login details in private content.
It would be better if you give us FTP access and not sending zip archive.
Thank you.

Best regards,
Jack Richardson.

#80653 Copied In reply to: layer slider install error,demo content error,home page not correctly showing

Jack Richardson

Support staff

August 18, 2015 at 09:07

Hello,

If there are any questions feel free to contact us.

Best regards,
Jack Richardson.

#80610 Copied In reply to: Urgent Help Needed. Site Design Error

Jack Richardson

Support staff

August 18, 2015 at 09:05

Hello,

I’ve reuploaded “woocommerce” folder and set “Sidebar position for responsive layout” to “Top” in Theme Options > Blog Layout. Please check your site now.

Best regards,
Jack Richardson.

#80607 Copied In reply to: Move Sidebar in mobile version

Jack Richardson

Support staff

August 18, 2015 at 08:59

Hello,

I’ve changed permissions to 644 for the file wp-content/themes/legenda/style.css. Clear browser cache and check your site.

Best regards,
Jack Richardson.

#80603 Copied In reply to: Urgent Help Needed. Site Design Error

Jack Richardson

Support staff

August 18, 2015 at 07:46

Hello,

You need enable stock status in products editor:
http://storage7.static.itmages.com/i/15/0818/h_1439880313_6776670_9673154382.png and write how many products are in stock.

Best regards,
Jack Richardson.

#80584 Copied In reply to: Stock-status is not working

Jack Richardson

Support staff

August 18, 2015 at 07:42

Hello,

Sorry, but there is no option to show related products in 2 rows.
Related items are chosen from the same categories and tags that other products are linked to.

Best regards,
Jack Richardson.

#80583 Copied In reply to: Display Related items in 2 rows

Jack Richardson

Support staff

August 18, 2015 at 07:38

Hello,

I’ve set size to “full” in Single Image element settings. Please check footer now.

Best regards,
Jack Richardson.

#80582 Copied In reply to: Center single image

Jack Richardson

Support staff

August 18, 2015 at 07:34

Hello,

Please provide is with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#80580 Copied In reply to: Demo content for Royal theme – flat retailer

Jack Richardson

Support staff

August 18, 2015 at 07:32

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#80579 Copied In reply to: Single product page tab

Jack Richardson

Support staff

August 18, 2015 at 07:32

Hello,

You need go to Appearance > Widgets > add “Woocommerce Product Categories” widget to “Shop Sidebar” area and select “Category Order” in “Order by” field in the widget settings.

Best regards,
Jack Richardson.

#80578 Copied In reply to: Product Category order

Jack Richardson

Support staff

August 18, 2015 at 07:28

Hello,

If you select “Pre-Hire” category for the product and untick “Assessments” category, then “Pre-Hire” will be shown in breadcrumbs, other way child subcategory isn’t shown.

Best regards,
Jack Richardson.

#80577 Copied In reply to: Not all of the product categories are showing in breadcrumb

Jack Richardson

Support staff

August 18, 2015 at 07:21

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#80576 Copied In reply to: Homeage not working well on mobile devices?

Jack Richardson

Support staff

August 18, 2015 at 07:19

Hello,

When we entered public_html folder we saw empty directory. Please give us permissions to access site files.

Thank you.
Best regards,
Jack Richardson.

#80575 Copied In reply to: 404 error Page not found (My account page)

Jack Richardson

Support staff

August 18, 2015 at 07:14

Hello,

This is related to Ultimate VC Addons plugin, not to our theme. Sorry.
You can contact them via comments section http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments .

Best regards,
Jack Richardson.

#80574 Copied In reply to: Links of interactive banners and other items

Jack Richardson

Support staff

August 18, 2015 at 07:12

Hello,

The reason is SSL certificate works only for Checkout page, not for whole site and you uploaded logo and favicon via Theme Options > General > Header Settings. As you can see when you upload images the link for them is http, not https:
http://storage6.static.itmages.com/i/15/0818/h_1439878304_6447617_58684e0dc9.png
So you have to use SSL certificate for whole site.

Best regards,
Jack Richardson.

#80572 Copied In reply to: Problem with SSL certificate in checkout

Jack Richardson

Support staff

August 18, 2015 at 07:02

Hello,

Please provide us with your site url.

Thank you.

Best regards,
Jack Richardson.

#80569 Copied In reply to: How to center align the menu text

Jack Richardson

Support staff

August 18, 2015 at 07:01

Hello,

Try to disable “Nice Scroll” option in Theme Options > General and check the scroll after that.

Best regards,
Jack Richardson.

#80568 Copied In reply to: Vertical Scroll Bar

Jack Richardson

Support staff

August 18, 2015 at 06:59

Hello,

To have multilingual site you need use WPML plugin https://wpml.org .
There is no notification for theme update in the WP Dashboard. You can check it on ThemeForest site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 .

Best regards,
Jack Richardson.

#80567 Copied In reply to: Language Header.php?

Jack Richardson

Support staff

August 18, 2015 at 06:56

Hello,

Regarding your query you need refer to some freelancers as this is beyond our support scope. Have you tried security plugins mentioned in the article I sent you in the previous post?

Best regards,
Jack Richardson.

#80566 Copied In reply to: Security For new User Registration

Jack Richardson

Support staff

August 18, 2015 at 06:53

Hello,

Seems you made incorrect changes because your Shop page has incorrect design. In this case we have to reupload original “woocommerce” folder in wp-content/themes/theleader directory. Do you agree with it? May we proceed?

Best regards,
Jack Richardson.

#80564 Copied In reply to: Move Sidebar in mobile version

Jack Richardson

Support staff

August 18, 2015 at 06:50

Hello,

New theme version has been released.

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#80563 Copied In reply to: layer slider install error,demo content error,home page not correctly showing

Jack Richardson

Support staff

August 17, 2015 at 17:20

Hello,

As you can see from plugin screenshots https://wordpress.org/plugins/user-activation-email/screenshots/ it’s used for wp-admin authorization form.
Refer to this article how to secure your site:
http://www.woothemes.com/2013/09/improve-your-wordpress-security-with-these-10-tips/

Best regards,
Jack Richardson.

#80480 Copied In reply to: Security For new User Registration
Jack Richardson

Support staff

August 17, 2015 at 15:46
Hello,

I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

.menu .menu-full-width.menu-column5.tooltip-wrap .nav-sublist-dropdown { width: 1100px !important; } .menu .menu-full-width .nav-sublist-dropdown ul > li.with-tooltip { margin-bottom: 80px; }

Please check menu now.

Best regards,
Jack Richardson.
#80452 Copied In reply to: menu full with
Jack Richardson

Support staff

August 17, 2015 at 15:29

Hello @Kevin,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

Best regards,
Jack Richardson.

#80444 Copied In reply to: variations disappeard
← 1 2 3 … 502 503 504 … 592 593 594 →

15,061–15,090 of 17,791 posts

Viewing 30 posts - 15,061 through 15,090 (of 17,791 total)

← 1 2 3 … 502 503 504 … 592 593 594 →

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