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Viewing 30 posts - 14,851 through 14,880 (of 16,132 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 22:35

    Hello,

    Please provide us with FTP credentials (FTP host, FTP username, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 22:30

    Hello,

    You can edit the file wp-content/themes/woopress/framework/theme-functions.php in line 1696 and add your code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 22:19

    Hello,

    1. The reason is that the original image dimensions are too small. You need upload it with higher resolution (approximately 1425px × 1900px) or disable zoom effect in WP Dashboard > Theme Options > Single Product Page.

    2. Thumbnail image was cropped because this option was enabled in Woocommerce > Settings > Products > Display > Catalog Images. I’ve disabled it and regenerated thumbnails.

    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 21:54

    Hello,

    I’ve tested your site in IE version 11 and there are no errors. Here is the screenshot:
    http://prntscr.com/7dklhd
    Please clear browser cache before you check the site. Mare sure your browser is updated to the actual version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 19:53

    Hello,

    Unfortunately we can’t tell you the exact date of the theme update. Meanwhile you can hide that message, it will not affect your site work.
    Sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 17:09

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 17:06

    Hello,

    I’ve made changes for the menu which you can see in WP Dashboard > Appearance > Menus and added the following css code into custom.css:

    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li a {
    font: 14px Georgia !important;
    text-transform: uppercase;
    }
    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li .nav-sublist ul li:before {
    display: none;
    }

    Please clear browser cache and check your site. Is that what you want?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 15:02

    Hello,

    I’ve edited the file wp-content/themes/woopress/framework/woo.php to fix this issue. Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 11:31

    Hello,

    Please update Woocommerce plugin to the latest version.
    Also please provide us with FTP (host, login, password) and WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 11:25

    Hello,

    Please update the theme to the latest version 2.7.1 and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Also remove the css code provided before in custom.css.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 11:07

    Hello,

    Please describe your issue in more details and provide us with the link of your site and screenshot what exactly you want to remove.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 10:55

    Hello,

    Unfortunately we didn’t get your wp-admin credentials. Please resend them in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 10:50

    Hello,

    As I see Testimonials Widget is showing fine (see the screenshot http://prntscr.com/7dd353 ). Please clear browser cache and then check your site.

    To change top bar background color use this code in custom.css:

    .header-type-3 .top-bar {
      background-color: blue !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 10:35

    Hello,

    I’ve added additional class for Brands menu item in Appearance > Menus and edited the css code in child theme style.css:

    @media only screen and (min-width: 980px) {
    .menu-column3.with-image.custom_drop_down .nav-sublist-dropdown {
      width: 900px !important;
    }}
    .menu-column3.with-image .nav-sublist-dropdown ul > li {
        width: 200px !important;
    }

    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 09:59

    Hello,

    Please edit the file wp-content/themes/blanco/woocommerce/cart/cart.php in line 67 and replace the code:
    $product_price = get_option('woocommerce_display_cart_prices_excluding_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_excluding_tax() : $_product->get_price();

    with

    $product_price = get_option('woocommerce_display_cart_prices_including_tax') == 'yes' || $woocommerce->customer->is_vat_exempt() ? $_product->get_price_including_tax() : $_product->get_price();

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 09:30

    Hello,

    Please update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 09:05

    Hello,

    I’ve reuploaded directory woocommerce in wp-content/themes/royal.
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 08:07

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 07:48

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2015 at 07:45

    Hello,

    On the demo page you provided below is added description of shortcode attributes:
    number — sets the amount of products categories shown;
    parent — sets parameter to 0 to only display top level categories;
    ids — set ids to a comma separated list of category ids to only show those.

    So you can use shortcode with “ids” attribute, for example:
    [etheme_product_categories number="" parent="0" ids="7"]

    You can find category ID in the link when needed category is opened in WP Dashboard as shown on the screenshot http://prntscr.com/7dbp5w

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 21:14

    Hello,

    Please provide us with the correct wp-admin and FTP credentials in private content as we can’t connect to your server with the details you provided before.
    Also please set the password without special symbols.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 19:44

    Hello,

    You are welcome. Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 19:15

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 18:56

    Hello,

    Please try to add this code in custom.css:

    @media only screen and (max-width: 779px) and (min-width: 510px) {
    #rev_slider_5_1, #rev_slider_5_1_wrapper {
      width: 460px !important;
    }}
    
    @media only screen and (min-width: 940px){
    #rev_slider_5_1, #rev_slider_5_1_wrapper {
      width: 610px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 18:41

    Hello,

    To increase logo size you can try this code in the custom.css file:

    .header-type-3 .logo-with-menu img, .header-type-4 .logo-with-menu img {
      max-width: 300px !important;
      width: 250px !important;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 16:58

    Hello,

    To remove grey lines in header type 6 try to add this code into custom.css file:

    .header-type-6 .menu-wrapper, .header-type-6 .menu-wrapper .menu-main-container > ul > li > a, .header-type-6 .menu-wrapper .menu-main-container > ul > li:last-child > a {
    border: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 16:35

    Hello,

    You need to contact Woocommerce support regarding these features.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 16:31

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 16:29

    Hello,

    When I was trying to log into your WP Dashboard I received the following message:
    “Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/home/206581/data/tmp) in Unknown on line 0”

    The same error appears with default WordPress theme. It means that there is a problem from the server side. You need to solve this issue with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2015 at 15:09

    Hello,

    Please add this code to the custom.css file:

    .content-page {
        margin-bottom: 0px !important;
    }

    As I see your site already has boxed layout.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,851 through 14,880 (of 16,132 total)
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