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Viewing 30 posts - 14,611 through 14,640 (of 16,135 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 20:45

    Hello,

    I’ve added margin-top value in the row settings of VC editor:
    http://storage4.static.itmages.com/i/15/0623/h_1435088626_1135910_0f1bda7dfa.png
    Please clear browser cache and check home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 20:28

    Hello,

    Please specify what result you want to achieve and provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 20:05

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 20:03

    Hello,

    I’ve added variable product to the cart successfully:
    http://storage3.static.itmages.com/i/15/0623/h_1435086049_3190722_fb1cfb9a49.png

    Please show a screenshot of the error you’re getting.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 19:59

    Hello,

    As I see footer is shown on home page:
    http://storage3.static.itmages.com/i/15/0623/h_1435085668_8510174_0563ad4118.png
    Also I don’t see any issues with menu in fixed header:
    http://storage1.static.itmages.com/i/15/0623/h_1435085821_3074099_564505c2ae.png

    Have you resolved the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 19:39

    Hello,

    Ok, we’ve taken your notice into our account.

    Let us know if you need more help.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 19:18

    Hello,

    Please provide us with a page link where you have issues.
    Also give us access to WP Dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 18:55

    Hello,

    Please provide us WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 17:17

    Hello,

    That text can be translated in .po file in wp-content/themes/classico/languages directory.
    Please read our documentation https://www.8theme.com/classico-theme-documentation/ (paragraph “10.1. Base theme translation”).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 17:15

    Hello,

    Please go to 8Theme Options > E-Commerce > Single Product Page > Enable slider for gallery images > On.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 17:12

    Hello,

    Did you translate the theme as described in our documentation https://www.8theme.com/classico-theme-documentation/ (paragraph “10.1. Base theme translation”)?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 17:10

    Hello,

    The problem is caused by one of your 3rd-party plugins. When I disabled all of them except of Woocommerce there wasn’t such behavior. So please deactivate your plugins one by one to find what is causing the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 17:01

    Hello,

    1. Go to WP Dashboard > Revolution Slider > enter slider settings and edit layers. You should remove buttons from the layers.

    2. Add this code in custom.css file:

    .button.white {
      background-color: black !important;
      border: 1px solid black !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 16:56

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 16:54

    Hello,

    You need edit the file wp-content/themes/legenda/framework/theme-functions.php and remove or comment the code in lines 1130-1134.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 16:46

    Hello,

    Please add this code in custom.css file:

    table.wccpf_fields_table td.wccpf_value input[type=text] {
      width: 61% !important;
      padding: 8px !important;
      border: 1px solid #ddd !important;
    }

    Unfortunately we can’t give you any advice regarding WP-Curve. You should find some reviews here:
    http://wpcurve.com/wp-curve-review/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 16:27

    Hello,

    I’ve checked the Checkout page and it works fine, just freezes for some time when switching payment methods, but it’s not an issue. If you check the page with default WordPress theme (Twenty Fifteen, for example) you’ll see the same behavior.
    Please test it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 15:41

    Hello Paul,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content to check your files on a server.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 15:06

    Hello,

    I’ve added the css code into CSS block in VC editor:

    .upb_video-src {
    width: auto !important;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 14:05

    Hello,

    The problem was with wrong quote symbol. I’ve corrected it and now your cart is displaying properly.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 13:30

    Hello,

    We are glad that you found solution with product displaying and translation.
    Please let us know if you need more help.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 11:18

    Hello,

    Unfortunately we can’t affect on your server configuration to solve open_basedir issue.
    Regarding the search button I can propose you the following variant of search form as it’s showing on your site now. Please let us know if that is accepted solution.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 08:37

    Hello @ctcempire,

    1. I’ve disabled all CSS animation effects for your home page in VC editor. Please check it now.
    To disable CSS animation on other pages go to WP Dashboard > Pages > Edit required page > Edit block where “CSS animation” is displaying.

    2. You can edit the wp-content/themes/legenda/framework/shortcodes.php file in lines 1465-1477. For example change line:
    $html .= '<a href="'.$a['linkedin'].'"><i class="icon-linkedin"></i></a>';
    to
    $html .= '<a href="'.$a['linkedin'].'" target="_blank"><i class="icon-linkedin"></i></a>';

    Best Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 20:45

    Hello @Keywahn,

    Please read the following article regarding your request:
    https://www.wphub.com/how-to-customize-the-wordpress-tag-cloud/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 16:15

    Hello,

    I’m getting the 503 error when trying to visit your site (here is the screenshot http://prntscr.com/7jywd2 ). Please solve this issue with your hosting provider and after notify us if problem with product total price displaying still persists.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 16:07

    Hello,

    I was trying to replicate the bug that you described and the same problem appeared when default WP theme is activated. You can try this yourself by switching theme to “Twenty Fifteen” in WP Dashboard > Appearance > Themes. That’s why you need to contact e-commerce support to analyze this issue.

    As for the transaction results translation you can find the mentioned text in the wp-content/plugins/wp-e-commerce/wpsc-includes/purchase-log-notification.class.php file in line 70.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 12:55

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 12:34

    Hello @kamalkhanna12121,

    You need to create a new footer as described in the theme documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 12:31

    Hello @ctcempire,

    The problem with copyright text alignment was that you placed all text in “Footer Copyright” widget area in Appearance > Widgets. I’ve moved that text to the “Footer Links” as you can see on the screenshot http://prntscr.com/7jwds9
    Regarding the problem with blacked out text I’ve disabled CSS animation in Visual Composer editor for the “Footer 2” static block.
    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 11:55

    Hello,

    As I see there is no default red color. Here is the screenshot how your site looks from our side http://prntscr.com/7jw1wx

    To change buttons color try to add the following css code to the custom.css file:

    .button {
      background-color: #b7468e;
    }

    On the shop page, how do I add a background color to the category header? Just the block surround the word, category, not the actual categories themselves.

    Please show us a screenshot with the marked block which you want to change.
    Thank you.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,611 through 14,640 (of 16,135 total)
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