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  Paul

  Participant

  June 18, 2015 4:30 pm

  Hello.

  My website currently has a white bar across the page above the header menu.

  I had a similar issue with another 2 of my websites, but after updating

  to their latest theme, this white bar disappeared.

  I am wondering if this has anything to do with woocommerce, as I updated this a week ago, and

  haven’t received an order since, although when I test this myself, everything appears ok?

  Is 8theme aware of any issues please?

  Many thanks,

  Paul.

  Site URL: hidden

  Theme version: IDSTORE

  WooCommerce version: 2.3.11

  #70307 copied to clipboard

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  Eva Kemp

  Support staff

  June 18, 2015 5:53 pm

  Hello,

  Please provide us with wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #70323 copied to clipboard

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  Paul

  Participant

  June 22, 2015 3:45 pm

  Thank you.

  Please find the details that you requested.

  Site URL: hidden

  Theme version: IDSTORE

  WooCommerce version: 2.3.11

  

  Content is visible for topic creator and
  support staff only.

  #70793 copied to clipboard

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  Eva Kemp

  Support staff

  June 22, 2015 7:44 pm

  Hello,

  We can’t log in to wp-admin panel.
  Please check the credentials.

  Thank you.
  Regards,
  Eva Kemp.

  #70857 copied to clipboard

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  Paul

  Participant

  June 23, 2015 9:36 am

  Updated login details.

  Site URL: hidden

  Theme version: IDSTORE

  WooCommerce version: 2.3.11

  

  Content is visible for topic creator and
  support staff only.

  #70957 copied to clipboard

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  Jack Richardson

  Support staff

  June 23, 2015 3:41 pm

  Hello Paul,

  Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content to check your files on a server.

  Best regards,
  Jack Richardson.

  #71053 copied to clipboard

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  Paul

  Participant

  June 24, 2015 11:49 am

  Hello.
  Please find our ftp details.
  Thank you.

  Site URL: hidden

  Theme version: IDSTORE

  WooCommerce version: 2.3.11

  

  Content is visible for topic creator and
  support staff only.

  #71269 copied to clipboard

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  Jack Richardson

  Support staff

  June 24, 2015 2:02 pm

  Hello,

  I’ve reuploaded theme files and now there is no white space above the top menu.
  Please clear browser cache and check your site.

  Best regards,
  Jack Richardson.

  #71323 copied to clipboard

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