White Bar Above My Website Header Menu - by Paul

This topic has 8 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

  • Avatar: Pauly_Plymouth
    Paul
    Participant
    June 18, 2015 at 16:30

    Hello.

    My website currently has a white bar across the page above the header menu.

    I had a similar issue with another 2 of my websites, but after updating

    to their latest theme, this white bar disappeared.

    I am wondering if this has anything to do with woocommerce, as I updated this a week ago, and

    haven’t received an order since, although when I test this myself, everything appears ok?

    Is 8theme aware of any issues please?

    Many thanks,

    Paul.

    7 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    June 18, 2015 at 17:53

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Pauly_Plymouth
    Paul
    Participant
    June 22, 2015 at 15:45

    Thank you.

    Please find the details that you requested.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    June 22, 2015 at 19:44

    Hello,

    We can’t log in to wp-admin panel.
    Please check the credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Pauly_Plymouth
    Paul
    Participant
    June 23, 2015 at 09:36

    Updated login details.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2015 at 15:41

    Hello Paul,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content to check your files on a server.

    Best regards,
    Jack Richardson.

    Avatar: Pauly_Plymouth
    Paul
    Participant
    June 24, 2015 at 11:49

    Hello.
    Please find our ftp details.
    Thank you.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 24, 2015 at 14:02

    Hello,

    I’ve reuploaded theme files and now there is no white space above the top menu.
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

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