Royal Theme – Plugins Update Issues (10/26/15)

This topic has 4 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

  • Avatar: khoavo
    khoavo
    Participant
    October 26, 2015 at 18:26

    I just updated the WooCommerce plugin to v2.4.8, Visual Composer to v4.8 and Ultimate Addons for VC to 3.13.7 and now I get a white blank screen on the browser.

    Good thing I tested these updates first on a duplicate site! My Login info is in the private box. Let me know soon please so I can do an update on the real site. Thanks.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 26, 2015 at 19:28

    Hello,

    We’ve removed vc_row.php file in wp-content/themes/royal/vc_templates/ folder and it’s working fine now. Please check it.

    Regards,
    Robert Hall.

    Avatar: khoavo
    khoavo
    Participant
    October 27, 2015 at 01:36

    So do I need to remove the same vc_row.php file after I do the update on the other live site?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2015 at 08:00

    Hello,

    Yes, you need to delete the file vc_row.php after update on the other site.

    Best regards,
    Jack Richardson.

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