Jack Richardson

Hello @DebbieC,

As you are using the XStore Elementor Products Carousel widget, please activate the corresponding setting within the widget. You can refer to the following screenshot for guidance: https://prnt.sc/DMWQboOBVLip.

We have already enabled the mentioned setting in the widget and cleared the CDN cache, so you can check the result now: https://gyazo.com/26b7dea7bbe8f5c06d1ca3323de12ac6.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

After reviewing the issue, we found that one of the theme options (https://prnt.sc/AZYVzOm25MjD) was modifying the product query, which caused the problem. We have disabled this option on your website, and the products are now displayed correctly with swatches (https://prnt.sc/lE_JCiyBFTuj).

Please check on your side to confirm that everything is working properly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Niddy,

Thank you for your update and for letting us know. We are glad to hear that the issue seems to be resolved after applying all patches. Please continue to monitor the situation, and if any similar errors occur again, do not hesitate to contact us — we will be happy to assist you further.

Best Regards,
8Theme’s Team

Hello, GreenLion

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @MKT,

The task has been completed. Please check it now.

We added the following custom CSS snippet in the Shopping Cart widget:

selector {
    --et_inputs-bg-color: transparent;
}

Additionally, you manually added the following custom code (https://prnt.sc/9wgk6A4HtMdp) in “Customizer → Additional CSS” (https://prnt.sc/t4or9bVy2-Xq), which is causing incorrect spacing.
Please resolve this issue on your side, as it was implemented by you or your developers.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Webalize it,

Could you please check it now? We have made some changes in your Theme Options and re-saved the permalinks. The URL is now correctly displaying the calendars with the XStore Core plugin enabled.
Frontend result: https://gyazo.com/e91655e30fb4b49c51d5ca4e87dbc515
We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hamza,

We have provided a solution that can be implemented in accordance with our support policy. After reviewing your request, we found that it requires custom development, which falls outside the scope of Envato’s support policy. To ensure the work is completed properly and on time, we recommend submitting your request to our trusted partner, WP Kraken.

You will receive:

– A prompt quote and timeline
– Turnkey implementation by a vetted team
– A warranty on the delivered work

We are confident this will be helpful and hope you can take advantage of it soon.

Thank you for understanding and respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @MKT,

Please provide us with the specific templates you are experiencing issues with during the import process, as each template may have different causes for such issues. This will allow us to review the requested templates and assist you accordingly.

Regarding your question about hover options, could you please clarify which elements you would like to modify on hover? It appears that the settings you are requesting may not be available in the current widget, so you may need to implement your request using custom CSS snippets.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello, Webalize it

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @GreenLion,

Please try adding the following custom CSS in Dashboard → Theme Options → Theme Custom CSS:

@media only screen and (max-width: 1024px) {
    body .et-mobile-panel-wrapper {
        display: block;
    }
}

Best regards,
Jack Richardson
The 8Theme Team

Hello @DebbieC,

Could you please clear the Cloudflare cache (https://prnt.sc/RQrHgEJlzi9I) and check the result, or would you prefer that we handle it on our side? We have also noticed the following custom snippet (https://prnt.sc/_6Xfqd05H7fe), which may already be cached and could be causing issues. Therefore, we recommend disabling this snippet before clearing the CDN caches.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Anastasia,

We have investigated the reason why the mentioned attributes were set to the default “Select” type on your Single products. Upon checking, we found that the attribute type was configured as “Select” (https://prnt.sc/oerSFmbRiZ1i). We have now changed it to the “Color” type (https://prnt.sc/nDpLpyg62Zk8). After making this adjustment, we verified the product, and the swatches are now displayed correctly (https://prnt.sc/zQ9hma-x6-oC). Please note that we have applied this modification to all of your attributes, so you can review them accordingly.

We also examined the issue with images not appearing when using the Archive Products builder. The problem was caused by the Image Scale setting being set to 0 (https://prnt.sc/8JPzhMjevY_n). We have corrected this by restoring the default value of 1, and the images are now displayed properly (https://prnt.sc/isQruFoLVcUf). As you can see, the correctly configured swatches are also visible on the shop page for some products.

We kindly recommend reviewing the tutorial on creating swatches, as it appears the documentation may not have been fully followed. This is only a suggestion to help prevent similar issues in the future.

At this point, it seems that all your issues have been resolved. If everything is working correctly, please mark this topic as closed. Otherwise, kindly provide details of any remaining issues, and we will be happy to assist you further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

After inspection, we discovered that the “PixelYourSite PRO” plugin is causing the issue with the domain name being displayed at the top of every page. We have temporarily disabled the plugin, and the issue has been resolved. You can now check the website on your side.

We also found a similar discussion on the plugin’s official support forum: https://wordpress.org/support/topic/pixelyoursite-prints-domain-name-at-the-top-of-every-page/. Therefore, we kindly recommend either disabling the plugin on your websites or contacting the plugin’s author, as they are responsible for the functionality of their product.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

Please note that this content is generated by one of the plugins installed on your website. We thoroughly test our XStore theme archives before each release, and our theme does not contain any code that would display the site URL at the top of the pages.

We kindly recommend disabling third-party plugins to identify which one is causing the issue. If you prefer, we can perform this check for you—please let us know which of your websites can be temporarily modified by disabling the plugins.

For demonstration purposes, we suggest keeping only the essential plugins active, such as WooCommerce, Elementor, Pro Elements (if you are using it), and XStore Core.

As you are using almost same plugins on all your web-site the one of such plugins is causing such url display and all your web-sites are affected.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Oliver Theiß,

Thank you for your message. We appreciate your confirmation and are glad to know that the issue has been resolved.

Have a wonderful week ahead!

Best Regards,
8Theme’s Team