Hello @Plethora,

Thank you for reaching out to us.

At this time, we have not yet explored plugins that offer the specific features you mentioned. We kindly encourage you to review the available options and share your feedback with us. Your insights will be valuable in helping us provide more informed recommendations to our customers in the future, should similar inquiries arise.

However, if you would like us to investigate an issue related to the current plugin, please provide the URL where the error occurs, along with wp-admin and FTP access to the affected website. This will allow our team to examine the issue more thoroughly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Daniele,

We hope this message finds you well.

Kindly check the following link for the latest update: https://prnt.sc/FRQE4f8E0SVr. We have disabled the unused widgets using the Elementor Elements Manager (https://elementor.com/help/element-manager/).

If you require the use of all widgets, we recommend reviewing your server configuration. The 500 error appearing in the browser console is likely due to insufficient memory allocated on your server. For more information, please refer to the following article: https://elementor.com/help/500-error/.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @CG,

Thank you for your message.

To edit the local content of the current product, please access the product’s backend editor and then open the Elementor editor, as mentioned in our previous response.

If you wish to modify the global Single Product template (which is applied to all individual product pages), you can do so by navigating to:
XStore Builders → Single Product Builder → Elementor Editor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Should you have any further questions or require additional assistance, kindly provide us with screenshots indicating the specific sections you would like to edit. This will help us assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Siddharth,

We hope this message finds you well.

We have not yet identified the exact cause of the disappearance of the mega menus. However, we suspect that it may be related to caching on your server.

If you are able to observe the issue on your end, we kindly ask that you provide us with your feedback. This will greatly assist us in investigating the matter further. Without this information, it is difficult for us to determine an appropriate solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

We would like to follow up regarding the inquiry, as it appears that there is still no response to the question about how to display that plugin’s features on pages built with the Elementor builder using custom widgets that do not include the default WooCommerce hooks.

Additionally, we would like to mention that the free PRO Elements plugin offers most of the features available in Elementor PRO (including the WooCommerce widgets). Therefore, we kindly ask whether the developers of the Gift Wrapper for WooCommerce plugin can confirm compatibility with Elementor PRO and/or PRO Elements.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR,

We hope this message finds you well.

1. Please note that the following option was disabled in your settings: https://prnt.sc/3u1LGrc3P_L4.

2. The attribute information is not being displayed in your mini-cart due to customizations you have implemented: https://gyazo.com/bb5050ae410394200ad6b1c4f54e0f31. Additionally, the custom CSS you have written does not follow the correct structure, as it requires a “selector” prefix: https://gyazo.com/6bb4fe1d23d31f21ee5dd4fabf582859.

3. The styling of the PayPal buttons can be configured within the PayPal section settings. Alternatively, you may refer to the official PayPal documentation for further guidance. Please note that applying custom CSS directly is not a straightforward solution, as the buttons are rendered within an iframe.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Abhinandan,

We hope this message finds you well.

The JavaScript issues you are currently experiencing in the browser console appear to be related to the configuration of your LiteSpeed Cache plugin. Specifically, the problem seems to stem from the combination of scripts into a single file.

As a temporary troubleshooting step, we recommend disabling the LiteSpeed Cache plugin to determine whether the issue persists. If disabling the plugin resolves the problem, we suggest reviewing the plugin’s settings. Please note that not all scripts are compatible with combination, so it may be necessary to exclude certain scripts from this process.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CuteVirus,

Thank you for reaching out. Kindly refer to the following screenshot for more details: https://prnt.sc/BBmjGX-XLoIw.

Please note that the zoom option has been temporarily disabled. However, you can still view the product images directly on the individual product pages.

If you have any further questions or need assistance, feel free to let us know.

Best regards,
The 8Theme Team

Hello @Enmanuel Rostran,

We hope this message finds you well.

We have investigated the issue and found that it is caused by the following custom code snippet: “ocultar categoria navidad” (please refer to the screenshot here: https://gyazo.com/16ad553ea34168a916b4302462768442). Once this snippet is disabled, the Ajax filters function correctly and display the products as expected.

Therefore, we can confirm that the issue is related to the custom code you have implemented and is not a bug in our theme.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Darin Philip,

We hope this message finds you well.

We would like to suggest the following solution for your development team regarding the customization of the booster template.

Since you have already successfully copied the booster template into your child theme, you are now able to make modifications to the output of this booster in accordance with the template you are using.

As shown in the template file, it is possible to retrieve custom pricing based on the product ID. Please refer to the following screenshot for clarification: https://prnt.sc/JklAvmnUsJyU.

You can then assign your custom prices to each booster item by modifying the relevant attributes. For instance, if you retrieve bundled prices based on product ID within the loop:

foreach ($products as $key => $local_product):

And the prices are as follows:
"2: 23, 5: 19"

This means that for a quantity of 2, the price is 23, and for a quantity of 5, the price is 19. Based on this logic, you can implement custom conditions and update the values of the “data-price” and “data-quantity” attributes accordingly, using data from your custom database table (https://gyazo.com/03f186ecd0314bb48a38d2da70b64a44).

These changes will affect the frontend display. However, to ensure consistency, you will also need to update the pricing logic on the cart and checkout pages. To do this, we recommend reviewing the relevant hooks and filters in the following file:

salesmax/app/Controllers/Store/Cart.php

You can apply your custom prices based on the cart data (product ID and quantity). The following filters are particularly important for updating prices with values from your custom table:

smax_cart_item_discount_price_html
smax_cart_item_discount_price

Additionally, if your developers are familiar with PHP and have programming experience, you may either provide them with access to your environment or send them the plugin archive. This will allow them to review the necessary filters and hooks directly.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

At the moment, we are not observing any issues on your frontend home page. Could you please confirm whether the issue has been resolved on your end, or would you like us to take additional steps to reproduce and investigate it further?

Kind regards,
Jack Richardson
The 8Theme Team

Hello @CuteVirus,

Thank you for reaching out.

If you are using the Single Product layout built with the Elementor page builder, we kindly suggest checking the settings of the Product Images widget. There, you will find the lightbox option, which allows you to configure the desired action when an image is clicked.

Should you require further assistance with the configuration, please provide us with the correct login credentials to your website, as the ones previously shared appear to be no longer valid.

Best regards,
The 8Theme Team

Hello @Enmanuel Rostran,

We kindly ask that you create separate topics for each individual question to help us address your concerns more efficiently.

Additionally, could you please provide a video demonstrating the issue you are experiencing? You may upload the video to a file-sharing service such as https://fex.net/ and share the link with us.

Regarding the issue with new order emails not being sent, we recommend testing this functionality using a default WordPress theme such as Storefront. Since you are not using our built-in email customizer, this will help determine whether the issue is related to the theme or to another component. Further guidance on this matter can also be found in the official WooCommerce documentation and support forums.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Recep,

We hope this message finds you well.

Regarding the issue with manual sorting of products, we would like to inform you that it is related to the saving action of the Select2 field, which is currently managed by the Elementor plugin’s code. As you may have noticed, other users have also raised similar concerns, but unfortunately, there has been no response from the Elementor development team thus far.

In the meantime, we recommend using tags or categories to filter and display specific products. Alternatively, you may consider using the Products Grid, List, or Carousel widget to showcase your items based on different sorting options such as date, title, random order, price, menu order, or sales.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Enmanuel Rostran,

We hope this message finds you well.

It appears that the issue you are experiencing may be related to the CDN settings configured on your website, specifically through the following service: https://hb.wpmucdn.com/.

Could we kindly ask you to temporarily disable the CDN and check if the issue persists afterward?

Additionally, could you please confirm whether this issue is limited to the AJAX filters, or if you are encountering similar problems in other areas of the website as well?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team