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Viewing 30 posts - 12,451 through 12,480 (of 16,187 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:06

    Hello,

    You can disable standard open graph tags in the file wp-content/themes/royal/framework/theme-functions.php, delete the code in lines 1231-1235.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 08:36

    Hello,

    Unfortunately we can’t know why child theme wasn’t automatically selected. Did you restore database too?
    How to create backup properly you can read here:
    https://codex.wordpress.org/WordPress_Backups

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 08:32

    Hello,

    Please update the theme to the latest version 2.2. The issue with importing demo content is fixed there.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 08:29

    Hello,

    To change hover color for menu items add this code in child style.css:

    .menu > li > a:hover {
      color: red !important;
    }

    Regarding the header try to use this code in child style.css:

    @media (max-width: 480px) {.header {
        background-size: 100% 80%;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 08:18

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:40

    Hello,

    We’ve updated the plugin version and now you can download it:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:39
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:27

    Hello,

    We’ll forward your query to our developers and try to resolve this issue in future update.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:26

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:25

    Hello,

    Glad to help you.
    You’re always welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:20

    Hello @kimoush,

    Please provide us with FTP credentials too.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:15

    Hello,

    Go to 8Theme Options > E-Commerce > Shop > Product Page Banner and remove code for the slider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:08

    Hello,

    We did nothing.
    So is your issue resolved now?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 07:05

    Hello,

    As you can see the warning is related to Visual Composer plugin.
    Please update it to the latest version https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 17:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 17:58

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 17:58

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 17:12

    Hello,

    You’re using Visual Composer element and the issue is related to this plugin. We recommend you to create a category in Products > Categories and use product category pages instead of VC elements to display products of the specific category.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 16:58

    Hello,

    We can’t access your site getting Internal Server Error.
    Please check it with your host.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 16:33

    Hello,

    Could you please show a screenshot of a problem? As I see product page is shown fine.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 16:29

    Hello,

    As I see footer is shown fine:
    http://storage2.static.itmages.com/i/15/0921/h_1442849367_4900785_07fb78336a.png

    Please clarify the issue with more details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 16:06

    Hello,

    I’ve disabled “Hard Crop” option for images in Woocommerce > Settings > Products > Display and regenerated thumbnails with the plugin http://wordpress.org/extend/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check products now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 16:04

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .languages-area {
        float: left;
        margin-right: 150px !important;
    }

    and use this code in Custom CSS for mobile:

    .languages-area {
       margin-top: 30px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 15:56

    Hello,

    You can try to use this code in custom.css to change height of the drop down menu:

    .menu-column2.with-image .nav-sublist-dropdown {
      height: 400px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 15:47

    Hello,

    I’ve added this code in custom.css file:

    .quick-view-popup .product-info .short-description, .single-product-page .product-info .short-description {
        float: none;
    }

    and this one in functions.php:

    remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 10 );
    add_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 20 );

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 15:23

    Hello,

    You can try to use this shortcode [portfolio] which inserts Recent Projects slider and [recent_posts] which inserts the slider of recent posts.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 15:19

    Hello,

    I’ve removed your code in header.php file and added it into wp-content/themes/legenda/framework/woo.php in line 930.
    Please check header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 14:58

    Hello,

    Please specify what order of those elements you want to have.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 13:56

    Hello,

    As I see single product page is shown properly:
    http://storage2.static.itmages.com/i/15/0921/h_1442840149_5568073_74f9e41795.png

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2015 at 13:52

    Hello,

    You didn’t update the required plugins. Please do this. You can download theme here:
    https://www.8theme.com/download-plugins/

    Thank you.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,451 through 12,480 (of 16,187 total)
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