Forum Replies Created

Viewing 30 posts - 12,421 through 12,450 (of 16,189 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:35

    Hello,

    1. Unfortunately only one Shop page can be used. You can create categories in Products > Categories section.

    2. I’ve fixed the issue with the slider. Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:28

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .wpb_single_image img {
       width: 100%;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:20

    Hello,

    I’ve activated Ultimate VC Addons plugin and the code isn’t shown now.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:16

    Hello,

    You can remove that tab in Theme Options > Single Product Page > Custom tab title and delete the content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:14

    Hello,

    Font family was used “”Cookie”,cursive”.
    You can change the font using this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .title.design-2 h1 {
        font-size: 12px;
        font-family: "Cookie",cursive;
    }

    Write the values you need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:09

    Hello,

    We can reupload theme files for you.
    Please provide us with FTP credentials and create a back up of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:05

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 11:02

    Hello,

    As I see categories in sidebar are listed in the same order as in Categories section in WP Dashboard:
    http://storage7.static.itmages.com/i/15/0922/h_1442915950_5111858_b38e8c120b.png

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:54

    Hello,

    I’ve commented the code in custom.css file:

    .container, .navbar-static-top .container, .navbar-fixed-top .container, .navbar-fixed-bottom .container {
        width: 100%;
    }

    Please clear browser cache and check site on mobile now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:37

    Hello,

    1. Sorry, but your question is unclear. Could you please describe with more details and show us screenshots?
    Also you didn’t provide your site url.

    2. Go to Revolution Slider > open settings of your slider > Click “SlideShow-Auto” and resave the settings. After that check the slider.

    3. You need delete those files as they are removed in the latest theme version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:32

    Hello,

    You should refer to SEO specialist regarding this question. Also it requires some time to re-index your site for search engines.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:29

    Hello,

    We’ll fix the issues with Revolution Slider in the next theme update. It should be released in a week or so.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:26

    Hello,

    You may try to use WP Pages element in Visual Composer editor.
    Please take our apologies but our theme doesn’t have shortcode to display all pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:17

    Hello,

    You’ve been already replied in other topic. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:16

    Hello,

    You can add icons with the code <i class="icon_name_here"></i> in front of your links in Text widget. You can get icons here:
    https://fortawesome.github.io/Font-Awesome/icons/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:14

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:13

    Hello,

    Please go to Revolution Slider > open settings of your slider and select “SlideShow-Auto” and then resave the settings.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:10

    Hello,

    You’re using very old theme version.
    Please update the theme to the latest version 2.4. This issue should be fixed in the new version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:05

    Hello,

    Sorry, but there is no such possibility in the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:03

    Hello,

    Please clarify what exactly you want to change.
    Show us screenshots for better understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 10:01

    Hello,

    I’ve added Button element in Visual Composer editor on the page “Ring Size Chart”. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:56

    Hello,

    You can create child theme (it’s included in the theme package) and copy part of the code into functions.php file in child theme folder. This way you will not lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:53

    Hello,

    Please give us access to FTP server (FTP host, FTP username, FTP password) too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:47

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:45

    Hello,

    Are you checking Register page when logged in to WP Dashboard?
    You must be logged out to view Register page.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:44

    Hello,

    Unfortunately we still can’t open your site because of the error I showed you on the screenshot.
    Please check it with your hosting provider. Perhaps Firewall on a server is blocking access.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:40

    Hello,

    Could you please clarify what you want to do with the alignment of fixed header?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:34

    Hello,

    You can use different header background image using this ccs code:

    @media (max-width: 480px) {.header {
        background: transparent url("http://link_to_your_image") no-repeat scroll center top;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:19

    Hello,

    We didn’t upload any files.
    Internal Server Error is related to server configuration and you have to contact your hosting provider regarding this issue.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,421 through 12,450 (of 16,189 total)
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