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500 internal error - by queenb123 - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: queenb123
    queenb123
    Participant
    September 22, 2015 at 01:20

    Why do i keep getting this 500 internal error, once i get this error, the website completely screws up and it is a bloody pain to get my web hosting company to give a back up of my website, is there something wrong with the theme, is it unastable? Just tire dof this and it is so frustrating, been through this 6 times!

    #88440 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 22, 2015 at 07:22

    Hello,

    As I see site working fine now. See screenshot: http://prntscr.com/8j3gzs

    Also try to read this topic:
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Regards,
    Robert Hall.

    #88470 Copied
    Avatar: queenb123
    queenb123
    Participant
    September 22, 2015 at 08:48

    ok still didnt help me

    apparently there are malicious files in my ftp folder, i may need to restart the site again!

    did you guys upload anything when i gave you ftp access?

    #88506 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2015 at 09:19

    Hello,

    We didn’t upload any files.
    Internal Server Error is related to server configuration and you have to contact your hosting provider regarding this issue.

    Thank you.

    Best regards,
    Jack Richardson.

    #88516 Copied
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