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Viewing 30 posts - 11,311 through 11,340 (of 16,218 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2015 at 08:35

    Hello,

    You need edit the file wp-content/themes/legenda/framework/theme-functions.php in line 1399 and write the path to your logo image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2015 at 08:27

    Hello,

    To fix warnings you need resave product category in Products > Categories > edit a category > click “Save”.

    Please specify what exactly is incorrect on home page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 17:07

    Hello,

    Glad to hear it.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 17:05

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 16:53

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 16:52

    Hello,

    At first you need to update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Then you can select single page layout in Theme Options > Single Product Page.

    To add more fields to registration form you need edit the file wp-content/themes/royal/framework/theme-functions.php in line 1287 (find the section “! Registration Form”) and in line 1457 (the section “! Registration”).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 16:46

    Hello,

    I’ve copied the whole file etheme.js to the child theme and reverted changes back in parent etheme.js file.
    Now child theme activated.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 16:25

    Hello,

    The access is not granted to view the screenshot.
    Please upload it to other storage or give us permissions.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 16:16

    Hello,

    You need use MailChimp plugin https://wordpress.org/plugins/mailchimp-for-wp/ .
    How to create pop up window please read our documentation:
    https://www.8theme.com/demo/docs/royal/#!/1_static_blocks

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 14:14

    Hello,

    Sorry, but still password is incorrect.
    Please reset it to the one without special symbols.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 14:08

    Hello,

    Total amount of payment is shown:
    http://storage2.static.itmages.com/i/15/1028/h_1446037236_7399032_09e1c72621.png

    To make icons sizes similar use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .header-vertical-enable .page-wrapper .header-type-vertical .header-search a .fa-search {
      font-size: 19px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 13:05

    Hello,

    Please watch this tutorial how to set different shipping prices:
    https://www.youtube.com/watch?v=GJQOp5_Ss3g

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 12:01

    Hello,

    I’ve disabled zoom effect in Theme Options > Single Product Page.
    Please clear browser cache and check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 11:39

    Hello,

    The credentials are incorrect.
    Please check them.
    We also need FTP login details.
    Please provide us with them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 11:18

    Hello,

    I’ve created a test page with products using Post Grid element. Please check this page http://songketpalembang.co.id/?page_id=952
    You’ll see the pagination at the bottom.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 11:11

    Hello,

    As I see cart icon is shown correctly.
    Please show a screenshot of the problem.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 11:06

    Hello,

    Please give us correct credentials to WP Dashboard.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 10:02

    Hello,

    You’re using very old theme version.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 09:28

    Hello,

    We’re closing this topic.

    Create a new topic if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 09:26

    Hello,

    We’re sorry, but we didn’t test such plugins with the theme.
    You have to find them yourself.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 09:24
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:57

    Hello,

    So is your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:52

    Hello,

    You had to clear cache folder in wp-content directory via FTP.
    Please do this and check site after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:51

    Hello,

    As I see the VC plugin is updated to the latest version and no update is required:
    http://storage9.static.itmages.com/i/15/1028/h_1446018628_8946591_b997d8d534.png

    Please show a screenshot where you see the notice.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:46

    Hello,

    Please provide us with FTP credentials too.
    Also WP credentials are incorrect. Please check them.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:45

    Hello,

    You created empty FTP account.
    Please give us full access to the site files.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:43

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:41

    Hello,

    1. The issue has been fixed.

    2. You’re using a lot of Woocommerce extensions that may take more memory than just one Woocommerce plugin.
    If you want to use them all you need ask your hosting provider to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:36

    Hello,

    Please use this css code:

    .search-no-results .page-heading {
        background-image: url(http://www.ringsofsweden.com/wp-content/uploads/2015/01/rings-of-sweden-blogg1.jpg);
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2015 at 08:34

    Hello,

    You need update Royal theme to 2.3 version which works with Visual Composer 4.8 version.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,311 through 11,340 (of 16,218 total)
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