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WooCommerce Extension Not Working - by renit2

This topic has 10 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

renit2

Participant

October 14, 2015 at 23:32

Hi,

I downloaded WooCommerce’s Variation Swatches & Photos plugin, and everything works besides when I press on “reset selection.” Nothing happens when you click it. It should clear the selection and show the original photo of the product. I’ve contacted WooCommerce and they tested it and showed me that it is indeed theme related. Can you please advise on how to correct it?

Please, contact administrator
for this information.

#94008 Copied Theme version: 2.9.2 WooCommerce version: 2.4.7

9 Answers

Eva Kemp

Support staff

October 15, 2015 at 10:06

Hello,

Please provide us with correct wp-admin panel credentials as we can’t log in.

Thank you.
Regards,
Eva Kemp.

#94092 Copied

renit2

Participant

October 27, 2015 at 17:24

Sure. It’s included in the private content!

Thank you!

Please, contact administrator
for this information.

#96342 Copied

Jack Richardson

Support staff

October 28, 2015 at 14:14

Hello,

Sorry, but still password is incorrect.
Please reset it to the one without special symbols.

Thank you.

Best regards,
Jack Richardson.

#96492 Copied

renit2

Participant

October 28, 2015 at 17:49

Hi there,

I apologize. I redid it, so hopefully now it’ll work!

Thank you.

Please, contact administrator
for this information.

#96563 Copied

Eva Kemp

Support staff

October 28, 2015 at 18:09

Hello,

Please give us FTP credentials as well.

Thank you.

Regards,
Eva Kemp.

#96570 Copied

renit2

Participant

October 28, 2015 at 19:01

It’s included below.

Quick remark – this is a test server. Please let me know what it is you have done to fix it, that way I can re-apply that when I transfer this to the permanent domain.

Please, contact administrator
for this information.

#96582 Copied

Eva Kemp

Support staff

October 30, 2015 at 15:45

Hello,

Please ask Woocommerce support to provide you with the hook which is used for this option and we’ll include it in our theme.

Thank you.

Regards,
Eva Kemp.

#97028 Copied

renit2

Participant

November 11, 2015 at 20:20

I finally got a response. Here is what they said:

“I don’t understand what you mean by “hook” in this context – there is no hook. When the “Reset selection” link is pressed, it is handled by JavaScript – you can see this in wp-content/plugins/woocommerce-variation-swatches-and-photos/assets/js/swatches-and-photos.js beginning on line 37.”

Please let me know what it is that you change so when I update the theme and/or WooCommerce, I will be able to reapply those changes!

Please, contact administrator
for this information.

#98943 Copied

Eva Kemp

Support staff

November 17, 2015 at 10:50

Hello,

Sorry for a delay.

We use zooming for images and theme files contains code to update images only when reseting default variations. But the plugin doesn’t have such update for our functionality. So you have to disable zoom effect in Theme Options > Single Product Page if you want to make reset work.

Regards,
Eva Kemp.

#99838 Copied
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