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Viewing 30 posts - 11,191 through 11,220 (of 16,220 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2015 at 08:59

    Hello,

    You inserted two similar screenshots. Please clarify what you want to achieve.
    Provide us with WP Dashboard credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2015 at 08:57

    Hello,

    Legenda version 2.2 isn’t compatible with WooCommerce version 2.4.8.

    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2015 at 08:55

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 17:47

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 17:46

    Hello,

    Please add this code in custom.css file:

    @media (max-width: 480px) {
    .slide-item .product .product-image-wrapper img {
        height: 100px;
    }
    .items-slider .slider .slide-item .price {
       height: 35px;
    }
    a.button.etheme_add_to_cart_button.product_type_simple {
        width: 80px;
    }
    }

    Parallax effect works for your image. It’s active when you start scrolling the page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 17:26

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 17:25

    Hello @sebdicam,

    As I see stock number is shown:
    http://storage2.static.itmages.com/i/15/1103/h_1446567856_4826863_715a4eed30.png

    Please clarify where exactly you want to display it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 16:46

    Hello,

    If you want the same submenu as on our demo you need to create sub-submenu items.
    I’ve edited the items in your “LINGERIE” parent menu.

    Please check your menu now/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 16:35

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 16:22

    Hello,

    The code for style.css is correct.
    The code for functions.php is:

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
        wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' );
    
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:50

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:44

    Hello,

    Portfolio layout can be changed in Theme Options > Portfolio because portfolio page uses different template than other pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:38

    Hello,

    You showed the directory wp-content/languages, but theme files should be translated in wp-content/themes/legenda/languages, translate default.po file and save it with your language prefix.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:36

    Hello,

    Please take my apologies, I was going to activate plugins back but suddenly the access was closed, that’s why I couldn’t do this.

    We’ll look forward to your reply.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:34

    Hello,

    As we told you in the previous topic, you’re using 3rd-party plugin and we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    We’re going to improve cart widget in the update to get ajax working properly.

    We’re very sorry for the troubles you’re experiencing. Developers are aware of ajax issue with the cart widget and working on it.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 15:24

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 13:47

    Hello,

    I see only our default files in wp-content/themes/legenda/languages directory:
    http://storage2.static.itmages.com/i/15/1103/h_1446554758_1511935_0778808318.png

    You must create files with your language prefixes as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 13:43

    Hello,

    We can’t access your WP Dashboard now.
    Have you changed login details?
    Please provide us with the correct ones.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 13:35

    Hello,

    Please use this code for desktop:
    @media (min-width: 1200px) {.container {width: 1170px !important;}}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 13:33

    Hello,

    The reason you see no difference because you have cache plugin enabled.
    Clear cache fodler via FTP in wp-content directory.
    And check site after that.

    Legenda theme 2.9.2 is compatible with the Visual Composer 4.7.4, but now the latest version of VC is 4.8, we haven’t released theme update yet to make it compatible with the plugin.

    It will be produced approximately in 2 weeks.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 13:23

    Hello,

    As I see products titles are removed for mobile:
    http://storage7.static.itmages.com/i/15/1103/h_1446553303_6646517_e322195fbb.png

    Clear browser cache and check again.

    We can’t access your WP Dashboard. The page is redirecting to “404 Not Found” page.

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 12:20

    Hello,

    1. I’ve inserted the following code in header.php:
    <div class="custom-currency"><?php echo do_shortcode('[woocs]'); ?></div>
    Please check the site.

    2. I’ve reverted back Woocommerce Product Categories widget in Primary Widget Area and added the css code in custom.css:

    .blog aside#sidebar {
        display: none;
    }

    3. You need to tick “Mark this product as a NEW one” in custom settings for each product you want to display as the latest.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 11:24

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 11:23

    Hello,

    Please add this code in custom.css file:

    @media (min-width: 1200px) {
      .container {
        width: 1200px;
    }
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 11:00

    Hello,

    I’ve updated the plugin and disabled “Composium – Visual Composer Extensions” plugin as it was causing the error.

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 10:25

    Hello,

    Ask your hosting provider to disable “open_basedir” function.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 10:21

    Hello,

    You just need to recreate the elements that are outdated (delete and re-add them again).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 08:14

    Hello,

    As I see some elements in your home page are outdated:
    http://storage8.static.itmages.com/i/15/1103/h_1446534829_5680388_2f22e6a976.png

    Please recreate them using updated elements in Visual Composer editor and check page after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 08:10

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2015 at 08:09

    Hello,

    Please update the theme to the latest version 2.3.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,191 through 11,220 (of 16,220 total)
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