Dear @wdbcar,

Thank you for previously providing temporary access to your dashboard. However, it appears that the login link has now expired.

Could you kindly provide us with an updated and active URL so we may continue assisting you?

Best regards,
The 8Theme Team

Dear @Plethora,

Thank you for your message.

As you have already conducted a test with the WP Rocket plugin disabled and the issue still persists, it is possible that the problem may be related to the WooCommerce plugin itself.

We kindly recommend performing a test using the default [woocommerce_cart] shortcode on your cart page, instead of the current XStore Elementor widget. Additionally, for more accurate troubleshooting, we suggest temporarily switching to a default WordPress theme such as Storefront.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

Hello @harshana,

Thank you for reaching out to us and for considering XStore for your upcoming project — myhitchbookings.com. We appreciate the detailed overview of your goals and current setup.

Regarding your inquiries:

1. Compatibility with PluginHive Bookings & Appointments:
While XStore is built to be compatible with a wide range of third-party plugins, including booking solutions, we have not officially tested PluginHive – WooCommerce Bookings & Appointments with XStore. However, as long as the plugin follows standard WooCommerce practices, it should work correctly with our theme, including the Single Product Builder. We recommend testing the plugin in a staging environment to ensure full compatibility with your specific configuration.

2. Booking Form Placement with Elementor and Single Product Builder:
If the booking form is added via a shortcode or WooCommerce hook, you can use the Single Product Builder to place it in the desired location on the product page. Additionally, if the plugin provides Elementor widgets, you can use them directly within the product layout.

3. Recommended Demo/Layout for Booking or Service Websites:
While XStore is primarily designed for e-commerce, several of our demos can be adapted for service-based or booking websites. We recommend starting with the “Service,” “Beauty,” or “Medical” demos, as they offer clean layouts and are well-suited for appointment-based businesses. These demos can be customized further using Elementor and the Single Product Builder to match your specific needs.

It is not possible to have the best demo with all layouts and content that can be simply imported on your web-site with not changes. However you can import the demo for testing and then use the “Content remover” functionality if such demo is not correct for your needs.

We understand the importance of starting with the right configuration, and we are here to support you throughout your development process. Please feel free to reach out with any further questions or if you require assistance during setup.

Best Regards,
8Theme’s Team

Hello @Gina,

We kindly recommend reviewing the WooCommerce documentation regarding external product links for further clarification. Additionally, we have checked the product settings and noticed that a custom URL has been set for some products. Please refer to the following screenshot for more details: https://prnt.sc/IajyRYFrjiJe (see the private content section).

If you have any additional questions, please, feel free to describe in details your request.

Best regards,
The 8Theme Team

Hello @cagdask,

We hope this message finds you well.

We would like to inform you that the spacing issue observed on your shop page is related to the top section margins you have configured, as shown in the following screenshot: https://prnt.sc/4XLAq6-2wlZU. We understand the reasoning behind adding such spacing, especially since the “Header Overlap” option is currently enabled on your website: https://prnt.sc/kSvOylQ5Bj2A.

However, when this setting is active, it is important to ensure that the margin values are responsive across different screen sizes. At the moment, the same margin values are being applied to smaller devices, which may affect the layout: https://prnt.sc/PKz5jh1qLcUW.

As a temporary solution, we recommend disabling the “Header Overlap” option and reviewing the layout of your pages throughout the website. If you wish to maintain the overlap style exclusively on the homepage, you can create multiple headers and assign the overlap header only to the homepage. Please refer to the following guide for instructions: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/.

Alternatively, if you prefer to keep the current header settings, we suggest reviewing your custom-built pages and adjusting the top section spacing to ensure responsiveness on all devices.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @wdbcar,

We hope this message finds you well.

Could you kindly check the issue again at your earliest convenience? We have implemented the solution described in the following reply: https://www.8theme.com/topic/xstore-email-builder-issue-for-new-account/#post-445425. Specifically, we have replaced the “reset_password_url” with “set_password_url” in the link field.

Please let us know if everything is now working as expected.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Harshana,

We hope this message finds you well.

Kindly refer to the following Elementor tutorial regarding responsive background images: https://elementor.com/blog/responsive-image-background/. This guide should help you configure the settings appropriately.

If you require further assistance after reviewing the tutorial and adjusting the theme settings to your preferences, please feel free to provide us with temporary wp-admin access. This will allow our team to investigate the issue more thoroughly from our side.

Best regards,
Jack Richardson
The 8Theme Team

Dear @harshana,

We kindly recommend that you explore our available demos by visiting the following link: https://xstore.8theme.com/#demo-versions-anchor. You may use the filters/search provided to help you find the most suitable option for your needs.

If you have any specific questions regarding a particular demo, please feel free to let us know, and we will be happy to provide you with further details.

Please note that most of our demos are compatible with both Elementor and WPBakery page builders, allowing you to choose the one you prefer.

Best regards,
The 8Theme Team

Dear @Niddy,

Thank you for reaching out.

If you are using the XStore Elementor Checkout widgets to create your checkout layout, please note that certain files may not be included on the page by default. Should you wish to modify the content, we recommend using the default WooCommerce shortcode by adding [woocommerce_checkout] to your custom checkout page (https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes).

We hope this helps. If you have any further questions, please don’t hesitate to contact us.

Best regards,
The 8Theme Team

Hello @engeldeluxe,

We hope this message finds you well.

Have you had a chance to review the solution provided in the following reply?
https://www.8theme.com/topic/remove-burger-icon-js-and-css-from-caching-plugin/#post-454092

Additionally, you mentioned that there is no option available to delay scripts. However, we would like to clarify that such an option does exist (https://prnt.sc/P621pUxB1EmA). You can locate it by using the search function within the Theme Options, or by navigating directly to the Speed Optimization section.

If possible, could you kindly provide us with access to your website? This would allow us to temporarily switch themes for testing purposes and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @harshana,

Thank you for reaching out.

It appears that you are currently using the XStore Single Product Builder with Elementor to create the layout for your single product pages. In this case, we kindly recommend checking the relevant widget within your plugin settings. Alternatively, you may temporarily disable the builder using the Conditions feature to verify whether the mentioned form is displayed correctly.

For further guidance, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best regards,
The 8Theme Team

Dear @Adam,

Thank you for reaching out.

Based on the description you provided, it appears that a caching plugin is currently active on your website, and the delay of JavaScript scripts has been enabled in its settings. We kindly recommend temporarily disabling the caching plugin to determine whether the issue persists.

If the problem is resolved after deactivating the plugin, we suggest reviewing the plugin’s configuration—particularly any settings related to script delay or options such as “Load assets on user interaction.” These settings typically prevent scripts from loading until the user interacts with the page (e.g., by scrolling or clicking).

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @hdowthwaite,

We hope this message finds you well.

We have observed that the “Edit options” button is present within the cart content; however, clicking it triggers a JavaScript error (https://prnt.sc/86n1QJN0ytK8) originating from the “YITH WooCommerce Product Add-ons & Extra Options Premium” plugin.

To help us investigate this issue further, could you kindly provide a video demonstrating how the functionality behaves when using a default WordPress theme along with the latest versions of the mentioned plugin and WooCommerce? Alternatively, if possible, please create a staging website where we can perform the necessary tests on our end.

As this is a live website, we would prefer not to switch themes directly in the production environment. It is important for us to determine whether the issue is related to the plugin itself, especially since the Cart page utilizes the default WooCommerce structure via the [woocommerce_cart] shortcode, and our theme does not significantly modify the cart page content.

Thank you in advance for your cooperation and support.

Best regards,
The 8Theme Team

Dear @Plethora,

We hope this message finds you well.

We would like to bring to your attention that the custom script you have added to your website is loading custom CSS, which appears to be affecting various areas of the site’s layout. As previously mentioned, this is an additional customization implemented on your end, and it has the potential to cause similar issues even when using a default theme such as Storefront.

Could you please clarify the main purpose of this script? Additionally, we would appreciate it if you could review why it is applying custom styles that interfere with the layout in other sections of the site. It may be beneficial to consult the script’s documentation to load their styles in iframe tag and to determine whether certain unnecessary components can be excluded from loading. Alternatively, you might consider using a different script that better aligns with your layout requirements.

To put it simply, even if we address the current layout issues—such as those affecting the logo and some headings—the script continues to load multiple custom styles that may disrupt the layout in other areas of the site.

We strongly recommend following the solutions we have previously suggested. Please note that we are unable to provide daily CSS fixes for new issues that may arise as a result of this custom script.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Niddy,

Thank you for reaching out.

We have already provided responses to similar inquiries in the following posts:

1. https://www.8theme.com/topic/wishlist-is-not-usable-with-current-settings/#post-410327
2. https://www.8theme.com/topic/new-feature-in-xstore-theme-options-wishlist/#post-340842 (your original topic)

If your question refers to something different, we kindly ask you to provide more detailed information so that we can assist you more effectively.

Best regards,
The 8Theme Team