Forum Replies Created

Viewing 30 posts - 10,981 through 11,010 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 10:13

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 10:12

    Hello @ZoBabe,

    Thank you for sharing the link.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 09:15

    Hello,

    Unfortunately we can’t log in via FTP with provided credentials. Please check your FTP details and give us the correct ones.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 09:06

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content. You can ask your hosting provider support to help you to find your FTP details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 17, 2015 at 08:59

    Hello,

    On the examples you showed images are cropped and on the home page only part of the image is displayed.
    Unfortunately there is no possibility to set different image on product category page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 20:34

    Hello,

    I used “Direct Bank Transfer” method, but you can try others.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 20:19

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 20:17

    Hello,

    We can’t access WP Dashboard. There is an error:
    SSL connection error

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 18:11

    Hello,

    I’ve checked Cart page and it’s working fine:
    http://storage7.static.itmages.com/i/15/1116/h_1447693837_3215746_bbb32ab2a4.png

    Please try to check it in another browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 17:52

    Hello,

    I’ve changed the code in wp-content/themes/royal/framework/theme-functions.php in line 722
    wp_enqueue_style("font-lato","http://fonts.googleapis.com/css?family=Lato:300,400,700,300italic");
    to
    wp_enqueue_style("font-lato","//fonts.googleapis.com/css?family=Lato:300,400,700,300italic");

    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 16:31

    Hello,

    You can change image size in the file wp-content/themes/legenda/framework/shortcodes.php (line 1472), replace “150,150” in the code $image = etheme_get_image( get_post_thumbnail_id($post->ID), 150,150,false); with your dimensions.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 16:18

    Hello,

    Your translation files should be located in the parent theme in wp-content/themes/royal/languages directory and use this code $locale='el'; in wp-config.php file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 16:10

    Hello,

    Sorry, but there is no such possibility to keep one image on home page and show different image on product category page.

    I’ve edited the code in custom.css file to this:

    #default_products_page_container.no-sidebar {
       background-color: white;
    }

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 15:58

    Hello,

    In the previous post I told you how to activate payment methods:

    activate payment methods in Woocommerce > Settings > Checkout tab.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 15:57

    Hello,

    Unfortunately there is no such feature in theme options to control products order in slider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 14:58

    Hello,

    I’ve added Google Map element to your Footer static block. Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 14:52

    Hello @walacedesilva,

    Please provide us with WP Dashboard credentials too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 14:16

    Hello,

    Unfortunately there is no ability to search products by SKU.
    As for the second problem I was trying to replicate it but when I clicked on products from search list they were opened correctly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 13:54

    Hello,

    Is it possible for quick view to display Product Short Description over the Hover Effect Image (SWAP)?

    Unfortunately there is no such feature in theme options.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 13:44

    Hello,

    Yes I’m sure because when I disabled that plugin Checkout page worked correctly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 12:51

    Hello,

    a) Unfortunately property “display: none” can’t be used for the “by” author and date. This section can be removed only by editing the file wp-content/themes/legenda/framework/widgets.php. Comment or delete the code in lines 368 and 369:
    <?php _e('by', ETHEME_DOMAIN) ?> <strong><?php the_author(); ?></strong><br>
    <?php the_time(get_option('date_format')); ?>

    b) Try to use the following css code:

    .recent-post-mini .postimg {
    margin-bottom: 40px;
    }

    Use this css code to change line-height:

    .footer .recent-post-mini {
        line-height: 150%;
    }

    Set the value to your needs.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 11:16

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 11:15

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 11:08

    Hello,

    We’are glad that you’ve found a solution.
    Have a nice day!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 11:01

    Hello,

    We’re sorry for a delay.
    We checked your site on mobile view and there was no problem with “Add to cart” button and quantity field. If you are still experiencing the issue please specify your mobile device and browser version.
    Also we still can’t connect to your main site via SFTP with provided credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 09:57

    Hello,

    Please add this code in custom.css file:

    .single-product-page .product-info h4, .single-product-page .product-info .sku_wrapper, .single-product-page .product-info .posted_in {
       display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 09:47

    Hello,

    As I see you haven’t updated the plugins Woocommerce, Visual Composer, Revolution Slider. Please update them https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 09:43

    Hello,

    Please describe your request with more details and provide us with a screenshot what exactly you want to achieve.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 09:35

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 09:00

    Hello,

    Sorry, but Chat Operator doesn’t have such capabilities.

    Best regards,
    Jack Richardson.

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    Viewing 11,010 results - 10,981 through 11,010 (of 16,223 total)
Viewing 30 posts - 10,981 through 11,010 (of 16,223 total)
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