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Fatal error when activating – can't access admin panel

This topic has 4 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

candaroll

Participant

November 17, 2015 at 00:35

I have just purchased the Blanco theme and installed it ok, but when I tried activating it I now get the following error message:

Fatal error: Call to undefined method Envato_WP_Toolkit::checkForUpdate() in /var/sites/r/[my site]/public_html/wp-content/themes/blanco/code/admin.php on line 11

I can no longer access the WP admin panel or any part of the site. I’m a complete novice at WordPress and know very little about coding. Can you please help me to fix this?

I see on other posts people have been asked for FTP details, if you need these where do I find them? (I am VERY new to all of this!)

#99774 Copied Theme version: Blanco

3 Answers

Jack Richardson

Support staff

November 17, 2015 at 09:06

Hello,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content. You can ask your hosting provider support to help you to find your FTP details.

Best regards,
Jack Richardson.

#99806 Copied

candaroll

Participant

November 17, 2015 at 15:39

Hi, requested info below:

Please, contact administrator
for this information.

#99892 Copied Theme version: Blanco

Jack Richardson

Support staff

November 17, 2015 at 21:51

Hello,

I’ve deactivated the plugin “Envato WordPress Toolkit”. Please clear browser cache and check your site now.

Best regards,
Jack Richardson.

#99994 Copied
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