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Viewing 30 posts - 10,531 through 10,560 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 10:15

    Hello,

    I’ve added the following css code in your custom.css file:

    div#text-15.sidebar-widget.widget_text {
        margin-bottom: 0;
    }
    
    div#sb_instagram {
        margin-left: 0;
        padding-bottom: 0 !important;
    }

    Please clear browser cache and check the blog page. Is that what you want?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 10:08

    Hello,

    You can find the needed information in the documentation:
    https://www.8theme.com/demo/docs/royal/#!/woocommerce

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 10:06

    Hello,

    1. The background is added by plugin “Accordions”. I’ve disabled it. Please check tabs now.

    2. Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .products-page-cats {
       display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 09:50

    Hello,

    How did you update the theme?
    If you overwrite theme files your language files won’t be removed.
    Did you delete the theme folder and uploaded a new one?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 09:48

    Hello,

    Did you read our documentation https://www.8theme.com/demo/docs/royal/#!/primary_menu ?
    Paragraph “7.3 Menu images” describes how to add images.
    Please read it attentively.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 09:39

    Hello,

    Please update Utimate VC Addons, Revolution Slider, Essential Grid plugins to the latest versions.
    You can download them here:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 09:00

    Hello,

    As I see you’re using special element in Visual Composer editor to show the products. If that element doesn’t have option to zoom in pictures then there is no such feature. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 08:58

    Hello,

    You made everything correctly.
    We can’t tell you the reason what was wrong. Sorry.
    Such issues didn’t happen on our testing sites.
    Perhaps there were some problems on your server, you can check error_log file for your site to find what went wrong.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2015 at 08:53

    Hello,

    Sorry, but we have only shortcode [share] that allow to share information.
    But you can edit the code to change the links for social icons.
    You need edit the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product”), to change links you need edit the code,
    for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank">
    and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 19:54

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 17:18

    Hello,

    As I see custom html block isn’t translated in String Translation:
    http://prntscr.com/9e34s3
    Please check it.

    Regarding the sizing guide image, unfortunately it has to be added for translated product too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 16:33

    Hello,

    As I see the same slider behavior occurs with default WordPress theme (Twenty Fifteen). Also you can check it yourself. In this case you need to contact revolution slider support to check the issue http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 15:23

    Hello,

    I was trying to complete order on your site and was successfully redirected to paypal, here is the screenshot http://prntscr.com/9e1nte . Please clear browser cache and check it from your side.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 13:05

    Hello,

    What device are you checking in? Please try to check it in different devices and different browsers.

    Could you please show a screenshot what you see in the slider?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 13:02

    Hello,

    I’ve added css classes for Shop menu item:
    http://storage4.static.itmages.com/i/15/1214/h_1450094495_9902210_a26e4589b4.png as described in the documentation https://www.8theme.com/demo/docs/royal/#!/primary_menu (paragraph “7.2 Menu types”).
    Now drop down menu is fullwidth under the Shop item.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 11:28

    Hello,

    Please clarify what menu exactly you want to create.
    What features should it have?

    Please provide us with WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 11:11

    Hello,

    You need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory.
    Please do this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 11:08

    Hello,

    We’re glad that you have found a solution. This code shouldn’t affect theme functionality.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 11:03

    Hello,

    As I see you’ve removed lines under the titles in footer.
    To decrease footer height use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .main-footer-2 {
        padding-top: 10px;
    }

    Slider is loading fine:
    http://storage8.static.itmages.com/i/15/1214/h_1450087434_5328059_191da5e438.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 10:55

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 10:53

    Hello,

    Unfortunately there is restricted access to your video so we can’t see it on the site. Please make it visible for all.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 10:38

    Hello,

    Unfortunately Blog page uses Main Sidebar only.
    You have to add widgets in there.
    To show excerpts on Blog page please read this article:
    https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 10:32

    Hello,

    I’ve set menu in Appearance > Menus > Manage Locations tab.
    Please check mobile menu now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 09:56

    Hello,

    A new theme version must be approved by ThemeForest, so it’ll be available for download in the shortest time.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 09:45

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 09:09

    Hello,

    Unfortunately we couldn’t find the reason because even Woocommerce shoercode [product_category category="sale"] doesn’t work. Check it yourself. You may contact Woocommerce support regarding this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 09:06

    Hello @saltwatercollective,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2015 at 08:33

    Hello,

    As I see you’re using 3rd-party plugin “WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway”. Please check if the issue persists with default WordPress theme (Twenty Fifteen).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2015 at 10:41

    Hello,

    1. Try the following css code in custom.css to increase logo:

    .header6 .logo img {
        max-width: 400px !important;
    }

    Set the value to your needs.

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    2. Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2015 at 10:30

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content. If you don’t mind we’ll reupload theme files.

    Best regards,
    Jack Richardson.

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    Viewing 10,560 results - 10,531 through 10,560 (of 16,227 total)
Viewing 30 posts - 10,531 through 10,560 (of 16,227 total)
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