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Problem connecting to payment gateway since updated wordpress

This topic has 8 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

lorelei

Participant

December 13, 2015 at 17:08

My store won’t process orders (says problem connecting to payment gateway) since updating to latest version of WordPress and Woocommerce. Also getting the “your theme contais outdated copies” warning on backend.

Can you please help?

Please, contact administrator
for this information.

#104044 Copied Theme version: Latest WooCommerce version: Latest

7 Answers

Jack Richardson

Support staff

December 14, 2015 at 08:33

Hello,

As I see you’re using 3rd-party plugin “WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway”. Please check if the issue persists with default WordPress theme (Twenty Fifteen).

Best regards,
Jack Richardson.

#104063 Copied

lorelei

Participant

December 14, 2015 at 14:29

Thanks Jack. The problem is new and that plugin was working fine till I recently updated WordPress and Woocommerce. I just fixed the outdated theme files as per instructions from woocommerce, but that didn’t seem to fix the payment issue.

#104144 Copied

Jack Richardson

Support staff

December 14, 2015 at 15:23

Hello,

I was trying to complete order on your site and was successfully redirected to paypal, here is the screenshot http://prntscr.com/9e1nte . Please clear browser cache and check it from your side.

Best regards,
Jack Richardson.

#104158 Copied

lorelei

Participant

December 14, 2015 at 15:28

Yes, the standard Paypal one works but credit card processor does not. I had both in use previously but had to disable the cc option as it stopped working. I have emailed Woocommerce as well and hopefully they will be able to help..

#104159 Copied

Eva Kemp

Support staff

December 14, 2015 at 17:53

Hello,

Please activate Twenty Fifteen theme in Appearance > Themes and check if the same issue persists there too.
If it does then Woocommerce support should provide you with some solution as the problem is related to the plugin, not to the theme.

Regards,
Eva Kemp.

#104200 Copied

lorelei

Participant

December 14, 2015 at 17:59

OK, thanks. I am talking with Woo to resolve it.

#104203 Copied

Eva Kemp

Support staff

December 14, 2015 at 19:55

Hello,

You’re welcome.

Regards,
Eva Kemp.

#104225 Copied
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