Hello @movileanu,

You are currently using the Elementor Header Builder, so the settings from Theme Options → Header Builder do not apply in this case. If you would like to use the header builder from the Customizer instead, please disable the Elementor header by setting its conditions to “None.”

If you have any further questions, please attach some screenshots to help us better understand your request.

Best regards,
8Theme Team

Hello @Luca Rossi,

The issue may be caused by having multiple headers configured with the same conditions (see: https://prnt.sc/-UNshMBuKuWq). We verified this by switching to the Table view of the builders in the Elementor Site Editor.

We recommend moving the other headers to the trash and keeping only one, which you can then translate using WPML. Please refer to Elementor’s documentation for guidance on translating templates.

Additionally, we suggest disabling debug mode on your website, as it is a live store. This will prevent your customers from seeing such notices on their end.

Best regards,
8Theme Team

Hello @Hannah,

We have tested your website and it appears that you have installed the LiteSpeed Cache plugin, which has resolved the previously mentioned issues. We did not encounter any of those issues during our tests: https://prnt.sc/pEgcm8j0AlCI.

Could you please confirm whether the issue has been resolved, or provide more details if you still have any questions?

Best regards,
The 8Theme Team

Hello @DonDigital,

Could you please try adding the following snippet to your child theme’s functions.php file:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

After that, please clear your cache and check if the issue persists.

If you still require assistance, kindly provide us with temporary WP-Admin and FTP access in the private content section.

Best regards,
The 8Theme Team

Hello @ziga32,

We have tested the page you shared in your reply (https://www.karaonline.si/test-2/) -> https://www.8theme.com/topic/sometimes-slider-shows-sometimes-it-does-not/#post-456442.

We also recommend creating a separate page with similar content and testing it, as such a page would not have been opened on your devices before and therefore would not be cached.

Best regards,
8Theme Team

Hello @ahmadruz98

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Hello @Istos
1/ Yes, you can set this option.
2/ No, such functionality is not available so you can only make some customization to have such design.
Kind regards, Jack Richardson
The 8theme’s team

Hello @alexjourneyworldwide,

Could you please try applying the following custom CSS and then check your Single Product layout?

@media only screen and (min-width: 992px) {  
    .single-product-wide.product-fixed-content .product-content {  
        height: 100vh;  
        overflow: auto;  
    }  

    .single-product-wide.product-fixed-content .product-information-inner {  
        position: sticky !important;  
        top: 0 !important;  
        width: auto !important;  
    }  
.single-product-wide.product-fixed-content .product-information-inner.is_stuck + div {
    visibility: hidden;
    opacity: 0;
}

}

Additionally, we kindly suggest reviewing the second request in your topic using the default theme, as it is not related to our theme’s functionality and appears to be caused by an additional plugin installed on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @Istos
Could you please, clear your browser cache and check then. Also, provide us a video of the issue you have now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32
So, we would ask you to check now the mentioned page -> https://www.karaonline.si/test-2/ . We tested and the slides are shown correctly now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

Could you please clear your CDN cache or temporarily disable it on the website? We have made some improvements to the mentioned page, but the updated layout is not being displayed.

Best regards,
8Theme Team

Hello @ziga32,

Could you please try using a different widget for creating slides and check if the issue persists? You may use the XStore Slider (https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/), Carousel anything, Elementor Slides widget, or a banner. The problem might be specific to the current widget, which makes it difficult for us to identify and provide a proper solution.

Best regards,
8Theme Team

Hello @Istos,

Please, use the public reply form if your message does not contain any private details.

Regarding your question, the thank-you page can be found in the following template file:
xstore/woocommerce/checkout/thankyou.php

However, if you are using the Cart/Checkout advanced layout, please copy and modify the following file in your child-theme instead:
xstore/woocommerce/checkout/thankyou-advanced.php

Best regards,
8Theme Team

Hello @mickmickmick,

You may review the following file: xstore/framework/custom-metaboxes.php. Please copy the etheme_base_metaboxes() function into your child-theme/functions.php file and apply the necessary modifications to enable certain settings to be displayed on custom post types (https://prnt.sc/YQgljK5rwXOf). Kindly note that we do not provide customization services, but we can suggest guides and possible solutions to assist you with the implementation.

Best regards,
8Theme Team

Hello @makeitsimple
Please, check now. The issue was caused by custom width set in one of containers in your footer area -> https://prnt.sc/ZF0uRcyZaGIV.
Kind regards, Jack Richardson
The 8theme’s team