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Endless preloader issue on mobile devices only (except Shop page)

This topic has 7 replies, 4 voices, and was last updated 2 months, 4 weeks ago ago by Tony Rodriguez

lukabp

Participant

May 23, 2026 at 18:01

Hi ,
I am facing a strange issue with the shop on mobile devices.
When I access the WooCommerce Shop page on a mobile phone, it loads instantly and works perfectly. However, when I try to open any other shop page, the site preloader/loader animation just spins endlessly and the page never fully displays.

This issue occurs strictly on mobile devices (tested via mobile chrome in Incognito mode). On desktop, everything works perfectly.

Here is what I have already tried to fix it (but none of it worked):
Disabled “Ajaxify” and “Swiper JS” options in XStore Speed Optimization.
Regenerated CSS/JS in theme options.
Completely deactivated my caching plugin (LiteSpeed Cache) and purged all cache.
Cleared browser cookies and data on my mobile phone.

Even with the cache plugin disabled, the loader still spins endlessly on shop pages on mobile.

Please, contact administrator
for this information.

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6 Answers

Ayan Rahman

Support staff

May 24, 2026 at 04:33

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#470662 Copied

lukabp

Participant

May 24, 2026 at 13:48

Video link are in private content.
And i dont know when go on next page navigation automatically go bottom ,and after go in middle where is products.
How i can change that?

Thank you for answer
Best regards,
Luka

Please contact administrator
for this information.

#470667 Copied

Jack Richardson

Support staff

May 25, 2026 at 06:31

Hello @lukabp,

We have reviewed your request and found that there is a conflict between the latest version of the Elementor plugin and the Ajax pagination feature in our Archive Products. As a temporary solution, we have disabled the Ajax pagination option in your Archive Product Builder → Archive Products widget, so the page navigation should now work correctly.

Could you please check this on your side and let us know if the temporary solution is acceptable for you? We will further investigate the compatibility issue in the upcoming versions of the Elementor plugin.

Best regards,
Jack Richardson
The 8Theme’s Team

#470678 Copied

lukabp

Participant

May 26, 2026 at 09:19

Now is okay.Thank you for help.

Best regards,
Luka.

#470753 Copied

lukabp

Participant

May 26, 2026 at 09:19

Thanks for the support! My topic “Endless preloader issue on mobile devices only (except Shop page)” has been successfully resolved.

#470754 Copied

Tony Rodriguez

Support staff

May 26, 2026 at 09:19

Dear lukabp,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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The issue related to '‘Endless preloader issue on mobile devices only (except Shop page)’' has been successfully resolved, and the topic is now closed for further responses

Endless preloader issue on mobile devices only (except Shop page)

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