Endless preloader issue on mobile devices only (except Shop page)

This topic has 3 replies, 2 voices, and was last updated 4 hours, 2 minutes ago ago by lukabp

  • Avatar: lukabp
    lukabp
    Participant
    May 23, 2026 at 18:01

    Hi ,
    I am facing a strange issue with the shop on mobile devices.
    When I access the WooCommerce Shop page on a mobile phone, it loads instantly and works perfectly. However, when I try to open any other shop page, the site preloader/loader animation just spins endlessly and the page never fully displays.

    This issue occurs strictly on mobile devices (tested via mobile chrome in Incognito mode). On desktop, everything works perfectly.

    Here is what I have already tried to fix it (but none of it worked):
    Disabled “Ajaxify” and “Swiper JS” options in XStore Speed Optimization.
    Regenerated CSS/JS in theme options.
    Completely deactivated my caching plugin (LiteSpeed Cache) and purged all cache.
    Cleared browser cookies and data on my mobile phone.

    Even with the cache plugin disabled, the loader still spins endlessly on shop pages on mobile.

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    support staff only.
    2 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    May 24, 2026 at 04:33

    Hi,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: lukabp
    lukabp
    Participant
    May 24, 2026 at 13:48

    Video link are in private content.
    And i dont know when go on next page navigation automatically go bottom ,and after go in middle where is products.
    How i can change that?

    Thank you for answer
    Best regards,
    Luka

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    support staff only.
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