Desktop Menu appears on mobile pages, covering entire screen

This topic has 4 replies, 2 voices, and was last updated 5 hours, 40 minutes ago ago by Jack Richardson

  • Avatar: Safe Desires
    Safe Desires
    Participant
    May 22, 2026 at 05:08

    Elementor determined the following:
    After checking, it seems your whole menu was directly related from your XStore Core Plugin and XStore Classic theme. I highly suggest that you reach out their technical support.

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    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2026 at 07:45

    Hello @Safe Desires,

    Please provide us with more details, as we currently do not see any issues on your website when viewed on mobile devices, either in the default browser or in an incognito tab. You may upload your video to a service such as https://fex.net/ and share the download link in the private area.

    Also, on the screenshot you shared it seems you temporary activated the Storefront theme as the layout and design is not match with the style of our XStore theme.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Safe Desires
    Safe Desires
    Participant
    May 22, 2026 at 12:07

    All single product pages show up this way.

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2026 at 12:50

    Dear @Safe Desires,

    We have checked the issue on our side but were unable to reproduce it (a video of our tests is attached in the private content). Please try clearing your caches, including the CDN caches, and then check again. We also recommend testing the issue on another device.

    Additionally, we noticed that you have previously posted similar topics related to caching configuration: https://www.8theme.com/topic/any-cart-icons-are-not-working-correctly-mobile-panel-shows-no-cart-elements/#post-465508

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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